Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BookingGroup

BookingGroup

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BookingGroup?
grey stargrey stargrey stargrey stargrey star

BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
Follow Larry S.
Unfollow Larry S.
Share Review
Report Review

Fast and friendly
June 9, 2020

I have used this location for several years. Always cheerful, efficient and helpful. Cars are clean and well aintained.
Highly recommend.

Date of experience: June 8, 2020
France
1 review
0 helpful votes
Follow Breent R.
Unfollow Breent R.
Share Review
Report Review

A great experience
June 9, 2020

Adam, Megan and the rest of the crew always do a fantastic job and help in anyway they can, Thanks a ton!

Date of experience: June 8, 2020
Germany
1 review
0 helpful votes
Follow Judith H.
Unfollow Judith H.
Share Review
Report Review

Was great.
June 9, 2020

Very nice people and fast no problems in and out will most definitely rent many more times thanks BookingGroup

Date of experience: June 8, 2020
Ohio
1 review
0 helpful votes
Follow Jenna B.
Unfollow Jenna B.
Share Review
Report Review

Thank you
June 9, 2020

Staff is very friendly and helpful. Great pick-up and drop off service. Cars are clean and odor free.

Date of experience: June 8, 2020
NL
1 review
0 helpful votes
Follow Ivan D.
Unfollow Ivan D.
Share Review
Report Review

Friendly and fast
June 9, 2020

Fantastic! I've used BookingGroup cars several times and i am satisfied with service. Clean and well performing vehicles at convenient prices.

Date of experience: June 8, 2020
Nevada
1 review
0 helpful votes
Follow Elder R.
Unfollow Elder R.
Share Review
Report Review

Easy, convenient, and fast one way rental. BookingGroup picked up the rental the car dealer, so all I had to do was drive my new car home.

Date of experience: June 8, 2020
Iceland
1 review
0 helpful votes
Follow Evangela S.
Unfollow Evangela S.
Share Review
Report Review

BookingGroup is absolutely the best place to rent a car. They have always treated me with great respect and they are great to work with. For me there is no place else to rent a car.

Date of experience: June 5, 2020
Ohio
1 review
0 helpful votes
Follow Feder M.
Unfollow Feder M.
Share Review
Report Review

Professionals!
June 5, 2020

Great bunch of of ladies helped us out vary friendly great personality highly recommend this location. Definitely worth ever penny!

Date of experience: June 5, 2020
Ohio
1 review
0 helpful votes
Follow Bart L.
Unfollow Bart L.
Share Review
Report Review

Dropped off a rental vehicle that replaced our patrol car that was being repaired. Great and fast service.

Date of experience: June 5, 2020
NL
1 review
0 helpful votes
Follow Valerie C.
Unfollow Valerie C.
Share Review
Report Review

It's always an in and out, painless process for rental. The staff is friendly and reasonably laid back, so it provides for a smooth and pleasant experience.

Date of experience: June 5, 2020
Germany
1 review
0 helpful votes
Follow Kalrsin J.
Unfollow Kalrsin J.
Share Review
Report Review

Thank you
June 5, 2020

The young lady that assisted us was very helpful and understanding of our requests Made the experience of someone totaling our vehicle a little less painful.

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow otis k.
Unfollow otis k.
Share Review
Report Review

NICE
June 4, 2020

They made sure to fix the situation beyond my satisfaction. Each time I called and went into the location, I was treated with the upmost respect and courtesy.

Date of experience: June 4, 2020
Bulgaria
1 review
0 helpful votes
Follow Gabri M.
Unfollow Gabri M.
Share Review
Report Review

Excellent service!
June 4, 2020

The staff are very friendly and knowledgeable.The vehicle we rented was by far nicer and more equipped than I was Expecting

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Benedicto S.
Unfollow Benedicto S.
Share Review
Report Review

Nick turned a terrible customer service experience with road side assistance into a very pleasant experience. He was awesome!

Date of experience: June 4, 2020
Canada
1 review
0 helpful votes
Follow Jacque B.
Unfollow Jacque B.
Share Review
Report Review

Nissan Altima
June 4, 2020

Always great customer service here. Weather it's scheduled, or last minute, they always do what it takes to make sure I'm taken care of

Date of experience: June 4, 2020
Germany
1 review
0 helpful votes
Follow Ethel S.
Unfollow Ethel S.
Share Review
Report Review

I needed a vehicle at the last minute for a business trip. BookingGroup supplied me with a car within one hour.

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Share Review
Report Review

Super fast, super efficient and super nice! I needed a car when mine wasn't finished at the repair shop. Glenbrook Dodge made a reservation and I was in the rental car in less than 30 minutes!

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Havria V.
Unfollow Havria V.
Share Review
Report Review

Very helpful staff. I thought I needed one thing--turned out I needed a totally different vehicle. He was able to get me into one anyway, which was great because it was really busy in there and I was pretty stressed! I will definitely used them again.

Date of experience: June 4, 2020
New York
1 review
0 helpful votes
Follow Norman J.
Unfollow Norman J.
Share Review
Report Review

Great car
June 4, 2020

Great customer service. No hassles. They get you on the road quick. I always rent from BookingGroup.

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Katherine I.
Unfollow Katherine I.
Share Review
Report Review

Quick at pick up
June 4, 2020

Very friendly staff. I had some issues but they were taken care of within there rules. No issue renting from them again for sure.

Date of experience: June 3, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


+11
See all photos