Booking.comReviews 4,273

There was a typo on the middle initial (not required - said optional). I requested the initial be removed. No one seems to know what to do. Called the airline, they told me to go back to booking.com to get it changed. I was on the phone for more than an hour and they can do it, but for some reason it takes forever to get done. Worst experience ever and I will never use this website again.

I want to share my extremely frustrating experience with Booking.com regarding a flight booking that turned into a nightmare. I opted for a more expensive flight option with the understanding that I could cancel it and receive a refund if necessary. However, what transpired was a series of broken promises and poor customer service.

1.False Promises: Booking.com initially assured me that I could cancel my flight and receive a refund, albeit with a minimal cancellation fee. I proceeded with this more costly option for the flexibility it offered.

2.Denial of Refund: When I needed to cancel my flight due to unforeseen circumstances, Booking.com did a complete 180. They initially claimed a 5% refund was possible, only to later backtrack and state that no refund was possible at all. This blatant inconsistency left me feeling deceived and cheated.

3.Lack of Customer Support: To make matters worse, Booking.com stopped responding to my emails when I sought clarification and resolution. It's incredibly frustrating when a company you trusted suddenly goes silent when you need assistance the most.

4.Bank Litigation: Desperate for a resolution, I resorted to opening a dispute with my bank, which ultimately led to me receiving only half of the money back. The fact that I had to go through such lengths to recoup a portion of my payment speaks volumes about Booking.com's lack of accountability and customer care.

In conclusion, my experience with Booking.com's flight booking service was nothing short of a disaster. Their misleading promises, refusal to honor a refund, and unresponsive customer support left me deeply disappointed. I would strongly advise caution when booking flights through Booking.com, as their commitment to customer satisfaction and honesty appears to be severely lacking.

I hope this review serves as a warning to others considering using Booking.com for flight bookings. My advice would be to explore alternative options that prioritize transparency and uphold their promises.

We booked return flights on Norwegian via booking.com from Gatwick to Bergen in February to fly economy in October.
After numerous attempts to add additional cabin luggage for my wife, we were notified only one cabin bag was allowed and I had to pay £25 each way to add as hold luggage. Booking.com refused to let me cancel our booking.
To add to our anxiety we could not Checkin online - their system would not accept our details!

I emailed a CS Senior Guest Specialist who claimed " we have no records of any contacts you might have had with our affiliate company Gotogate, and are not in control of the check-in process for your booking."
It thought the principle of subsidiarity (passing the buck) did not apply when paying an organisation for services.
We have learned that saving on flights does not compensate for the hassle & time wasting.

Me and my family was travelling to Istanbul on 28th September. I had confirmed paid booing for 3 rooms (2 nights) in Yusuf pasa konagi hotel 3 weeks prior to my travel. On reaching the hotel with my parents and kids, I was informed that the rooms were full and overbooked. I had no other option other than to walk around searching for other hotel nearby. It was very difficult as I had to carry my luggage and my baby around and I had to pay 3 times more the original; price for 2 nights. I will never ever use booking.com and inform all my relatives and friends to never use booking.com

Booking.com has a very aggressive booking procedure. Once they have your credit card, they will keep hounding you. And, if you leave the site without logging off, they automatically book & charge your card for a booking that you had been looking at. Once, I got double booked for the same hotel. Had to call hotel to cancel because booking.com has no live service agents to talk to.

Booking.com is absolutely horrible, they booked a flight on my account that I did not ask for, there was no confirmation and I never even received an e-mail from them to inform me about it, I had no idea until I saw a massive charge on my credit card and did some investigating and by then they said that there was nothing that they could do because it was after the 24 hour return window which ended long before I even knew about this. They picked terrible options too, no baggage, long layovers, and very expensive. There were better tickets available for cheaper literally every single day since I found out about it and every time that I tried to do something about it, I was just met with terrible answers that don't add up. I really like how their website is laid out but the entire experience of this has left a stain on me, I will NEVER use their site ever and have removed every way that they may be able to access my money and steal more from me and I recommend everyone else does the same, do not trust them!

I just spent 3 weeks travelling & used these guys for all of it. They are over priced compared to other site & haven't refunded me or followed up with me after I booked a place & it was 'over booked', so I booked a new place through them but no refund given. I've sent multiple emails & no one is coming back to me! I'm furious. Terrible service and prices. I will NEVER use them again. If I could give less than 1Star I would. Expedia is way better priced

I used booking.com to book a hotel for a family trip. Although I had issues with the hotel, booking.com makes it right. Every customer service representative I communicated with was professional and courteous. The customer service chat is a little difficult to deal with, but calling them is the best way. Always keep your booking number and pin because you need that to speak with them. Definitely read reviews for the hotel you plan to stay at on their website before booking. I would definitely use them again!

Complained about accommodation paid 213 lev they give us 20 lol might even issue court proceedings

NEGATIVE 100 stars is my rating.
They scammed me of $305 dollars on a 4 nt stay.
I booked a 6 night stay for $629 and my CC was charged the night we checked in.
We ended up having to check-out early and when I was handed the receipt I noticed the total 6 night stay should only have been $485 (this is what the hotel charged BOOKING.COM) but booking.com charged me $629.
Also, the receipt from the Hotel shows that they refunded BOOKING.com 2 nights for me checking out early, but I never received a refund to my CC.

Beware these people are SCAMMERS.

We recently signed our gite up with booking.com. Among their restrictions, we cannot switch to non-refundable rates unless they can verify our location, by sending a letter. This they have failed to do following a dozen requests over a year. Their latest reply was we had made too many requests. Whereas we had actually made our requests separated by significantly more than the 15 days they specify. The nett result is adding an extra business risk, through cynical refusal to uphold their claimed commitments to accomodation providers. In other words, an unfair business practice. At a lower level, they answer requests about house rules with inanities about needing to check we use the "policies" route for enquiries, which includes "house rules", as quoted in their "non-reply" and as we had in fact done. Insulting and lazy. Basically, they are an outfit who provide minimum to no assistance to accommodation providers in return for at least 15% commission charges. Hardly a fair return!

I'm so disappointed, they are thieves and scammers, I rented the car, rental agent rerented my car in the airport, but the way, be away from the Flex to Go, the worth agent in airports. I paid in advance, late a bit because of my flight, they make my day awful. After 7 days explanations, only bla -bla knows booking.com, nothing they can do, they can't give my money back, no car, no money, my trip was damaged because of this broker. People never, never book through this booking.com. Don't ruin your life! My rating is 0 for this company

I booked a room through Booking.com and after arriving at the hotel (who I will review separately) I found the room to be disgusting. The smell of cigarette smoke and mold wanted to make me puke. There was a drug deal going down in the parking lot not 20 feet from the room. Young men on bicycles circling and dealing with cars. I told the front desk the room was unacceptable and that I would not be staying there. They said they would not charge me for the room. I then called Booking.com and complained about the hotel. I was told they would lodge a complaint for me. I went and found another place to stay. The next day I was charged for the room. I called the hotel directly and was told by the day manager that their policy was to charge for the room and I could dispute it through Booking.com. It took me 3 days and a half dozen tries to get an representative on the phone. Several hung up right after I said I had a complaint. I spent an hour on the phone and was told they checked with the hotel and nothing has changed. They couldn't help me. So I paid for a room I didn't use. I showed up, I checked in, the facility was disgusting, and I refused to stay there and I still have to pay? Booking.com was no help.

There is no below zero rating otherwise it would be 0 rating.
Worst service
No water in room
Demand of extra hidden
Charges.

Price of cabin was higher than what was advertised,there was fine print stating there was
A cleaning fee of $ 115, unable to cancel or be charged,very disappointed,will never use again!

Rented a car through booking.com from Fox in Las Vegas. Arrived to pick up my ride on time as discussed with FOX and was advised no car for me and booking.com was unwilling to help either. They had my money and the rest does not matter. Fox was no better with helping and had zero cars available. Thank god I used Expedia for the 6 hotel bookings or I could have been sleeping on the street. Lost customer for them both along with my social media followers

I booked a trip through booking.com and paid for seat selection to Las Vegas there and back. Upon check in, I did not end up with the seat I paid for. They put me on a different seat instead. When I tried to select a different seat, they tried charging me again for selecting a new seat... I went to the kiosk on the day of my trip and the front counter told me this happens and that I need to contact Westjet and they will refund my money. I decided to do this after my trip. When checking coming back from Vegas to home, the same thing happened. I was given a different seat than the one i selected and paid for. Came home and called Westjet who informed me I need to contact the travel agent Booking to get my refund. I contact Booking which is almost impossible to get through as they don't have a phone # on their website to call. I did manage to get their number through google. I got a hold of Boooking agent who told me I need to fill out a form to get my refund. I filled out the form, then after a few weeks, was informed that I will not get a refund. The Airline has a policy under the fine print that allows them to change your seat even though you paid for it. This is total BS and an immoral policy. Booking agent told me there is nothing they can do as this is the airline policy. The total cost for seat selection isn't much but I hate being a victim of this kind of crap policy/customer service. Just wanted to warn everyone about this. Will not be returning to Booking again as you have no clue what other policy they have that is against the customer. Feel like a fraud to me.

Booked a room got there checked in and paid got to the room dirty not as advertised so I contacted bookings and checked out got a text message from booking on there site and was told inbound have a refund for having the room the wasn't was after emailing pictures in to prove the state of the hotel and the room promised a refundnin 15 bussiness days were going on 30 and kmow no one answers me use hotels.com better service