Booking.comReviews 4,273

Ravel credit--I received a travel credit of $63, my wallet said it expired on Oct. 5. I logged in to book something on Oct. 5 so I didn't lose it. It was 9:45 pm in the US Eastern Standard time. Apparently, because the servers are elsewhere in the world and it was already Oct. 6, the credit had expired. I talked to customer service and did email exchanges with them. They would not honor my $63 credit. My business isn't worth it, I guess. While talking with other people, I am not alone in my negative experience.

Booking doesn't respect own customers, I've deleted my account and will never give them my money. I had 7 years old account and in mobile application I was informed that if I will complete 2 trips within 2 weeks I'll receive genius 3 level. I did mentioned trips and received notification that my genius status is updating and it will take several days. After week of waiting I was received new notification - please complete one more trip to get genius 3 status. After discussion with support what happened they did not provide any explanation and just tried to ignore my requests. After that I decided to delete my account. I spent my money (during push to get genius 3 level) and I didn't receive anything and my requests to support were ignored. Bye bye booking. Never again.

As a couple in our mid 60s we enjoy travel, and like to try new experiences. For some of those trips, Booking.com has been very helpful. However, with serious issues on two of our last three reservations we will no longer be using this service.
Our first issue was back in July when we had plans to stay at Staybridge Suites in St. Petersburg to attend a nearby Rays game. My husband was admitted to the hospital with pneumonia the day before and I immediately contacted both the facility and Booking.com. Customer service for Booking.com told me that while I could not get a refund, I could reschedule my stay at no penalty, provided the hotel would confirm. Staybridge suites NEVER communicated with us at all and closed the reservation as if we had arrived, eliminating any hope of recouping our losses.
The second issue was just recently when we booked a Vacasa cabin through the site and learned to our dismay that the remote location was nearly inaccessible by car. We do not own a four wheel drive vehicle and were not advised that the cabin was so difficult to attain. Again we asked both parties for a refund but after several days of calling and texting, both parties claimed that they other one denied refund. We will never use either one again.

Booking.com has truly redefined the way we plan and experience travel. As an avid traveler, I have relied on this platform for various trips, and each time, it has exceeded my expectations. Booking.com is more than just a booking site; it's a comprehensive travel companion that makes the entire journey, from planning to accommodation, incredibly smooth and enjoyable.

I booked a room on booking.com however never received a reference or pin for the booking. When I checked with booking.com, they told me my booking had been incomplete and that I did not have a booking. At this stage there were no rooms left at the desired hotel. A few days later I see my account has been debited $220 for the accomodation that Booking.com said I had not finalised in the system. I have spent the last week sending in excess of 7 emails to booking.com to try to recover my money to no avail. They just keep sending me the same standard response requesting the same information I have given them over 7 times. I have also tried to call them on a number that does not appear to exit. I will never use Book.com again for anything. The worst service I have ever encounted.

I wanted to stay at a legitimate hotel in Santa Monicacalifornia andbookings.com had the lowest rate
This was the first and only and last time I would ever use bookings.com
Their advertising said I had until 24 hours before the reservation to cancel
My plans changed a few hours after I made the reservation and three days before the reservation
I tried to cancel
The person who answered the phone, Max told me he was charging me a penalty, and I said that was not in their advertising
When I asked for his supervisor, he told me he gave me a new reservation
Two days starting tomorrow, so it would be too late to cancel
This was totally unauthorized, and I had no intention of staying those days
Bookings.com claim they are in New Jersey, but speak with a very strong accent which leads me to believe they are not in the United States
When I just checked with the Better Business Bureau they don't longer have a corporate office in the United States for the Better Business Bureau has no authority over them
These are very bad people
I am warning you
Do not use bookings.com

I had the most abysmal experience with Booking.com. We booked a car rental through their platform, and upon arrival, the car rental company denied us service. The reason? We had the audacity to inquire why the car they provided was not the same as the one we had booked.

The ordeal was frustrating enough, but what makes it even worse is that the car rental company promised us a full refund. However, Booking.com, the supposed middleman, heartlessly denied our refund request. It's as if they take pleasure in playing with people's time and money.

I would strongly caution anyone against using Booking.com for any travel-related services. Their lack of support, terrible customer service, and blatant disregard for their customers' concerns are utterly inexcusable. Save yourself the headache and disappointment; avoid Booking.com at all costs. They are a disgrace to the travel industry.

Booking.com is a scam company with thousands of claims of fraud by past customers. Just look at any review site or their social media for proof.
I would avoid at all costs!
By all means use their App to locate places to stay, then cut them out and go direct to the accommodation site to book. You will often save money, you won't pay more.
They take 15% for nothing. They will not cover you, but simply claim 3rd party status and wash their hands of any problem.
Thousands of people are owed money, families with children left with no where to stay. There's also tonnes of complaints from hotels etc. that they are owed money, so booking via Booking.com won't exactly guarantee you a warm welcome.
AVOID AVOID AVOID

Fraud, dammy guest, guest book many hotel resort in one date write negative reviews without stay fraud

@booking.com provide the absolute worse service. They may have good prices, god forbid something goes wrong, your left on your own. Suggest nobody use them. There are too many other good alternatives out there.

I accidentally cancelled my booking when I meant to amend it. Booking.com's attitude was "too bad; so sad" and told me that I should have told them ahead of time that I was going to make a mistake.

Avoid!

Absolutely appalling service
DO NOT BOOK WITH BOOKING. COM
We booked an apartment for 5 days in Portugal, we arrived at 2300hrs and met our host.
The apartment was absolutely disgusting, thr smell, the dirt, dirty walls, electrical tape over the light switches, very unclean.
Due to the time, we knew we were not staying there, so we lay on the beds with our clothes due to the state of the apartment.
We rebooked another hotel through booking. Com as we were sure they would understand the situation, bearing in mind I've used this company for years for our business and pleasure,sadly that was not the case, after numerous emails, they are still not refunding, one of the emails states I have a high standard, if high is 1/10 guess it must be high.
The pictures looked good online but definitely not the case when we went to stay in it, I wouldn't let my dog sleep in it.
I've done homework and loads of other people in same situation.
AVOID AT ALL COSTS

First: A services dog is protected under the federal law - ADA, and not considered at pet

Second: Under the state of Nevada, where we had booked our stay, service dogs and service dogs in training are protected.

With those two things covered I would have to say that booking.com deserves less than one star. Our host denied access to our guest with a service dog and said that due to allergies they weren't permitted and that we should have read the pet policy. After informing them of the laws and that service dogs are not pets they still denied entry due to allergies. The ADA states that allergies are not reason enough to deny entry to service animals which are medically necessary. Our host said to deal with booking.com directly.

Booking.com was terrible and upheld discrimination in doing so breaking the law. I have since filed complaints with the state of Nevada and the federal government for ADA violations for both our host and Booking.com was uninformed of how to ask questions to verify a service dog (there are only two questions to legally ask), I informed the of the state and federal laws, and that short term rentals must comply with the same laws as hotels for ada accommodations, that allergies were not different reason to deny entry to a service dog (nationally) or service dog in training (depends on the state - Nevada is protected), they basically told me to shove off and did not supply any support. They told me the could cancel and refund me but where did that leave us on our trip. My last attempt to resolve this was to tell them that their website states that services dogs cannot be turned away and they chose to disregard that.

"After a tiring six-hour drive, we arrived at our accommodation Finca Maroma Competa, only to find that there were hardly any parking spaces and turning facilities available. Confused, we called the Belgian owner, who was located in Belgium. The house in front of us turned out to be our lodging, but to reach it, we had to navigate through construction tools and wheelbarrows due to ongoing construction work. The key was in the door, but once inside, we were faced with a downright nightmare: an unmade bed, towels on the floor, and trash in the corner. The refrigerator was too dirty to touch.

After contacting the owner again, it turned out that the cleaning lady hadn't come, and we were informed that she wouldn't be coming. We were then told that the booking would be canceled. This meant that we had to look for alternative accommodation that evening. Fortunately, we found something else that was not only better but also cheaper and included breakfast.

This experience left us disappointed and raises doubts about Booking.com's control processes. The fact that an accommodation with such clear shortcomings is not inspected raises questions about the integrity of the platform. The lack of responsibility from homeowners like this is downright incomprehensible. It's time for platforms like Booking.com to implement stricter measures to prevent such abuses and protect customers from such disappointments."

Jag bokade ett hotell i Bagdad flera veckor före resan. Dagen före resan fick jag ett bekräftelsemail. Men när jag kom till hotellet blev jag förvånad över att hotellet var stängt för underhåll, och det fanns ett telefonnummer på dörren som tillhörde ett annat hotell. En omoralisk person svarade mig på ett oförskämt sätt och avslutade sedan samtalet innan jag kunde avsluta mitt samtal med honom. Jag kontaktade kundtjänst på Bookings hemsida, men än så länge har de inte hittat någon lösning. Jag tror att de hittar lösningen efter att resan är över. Mycket dålig kundservice, inte kvalificerad att lösa det enklaste problemet. Jag bokar inte längre genom dem. Alternativa sajter och konkurrens är mycket bättre.

They promise the stars. But will end up charging you more than the total cost of your air ticket as amendment charges... pathetic!

Our host cancled booking at 3:00 PM when we were at the gate of apartment. We made 6 times international call to booking.com customer executive and waited 4 hours but no response from them where i was there regular customer with genius level-3 if I get such service i wonder of normal bookings
Very dissatisfied service
Never opted for bow

Booking.com has a complicated system for listing your property. You have to wait for a letter in the post before your establishment is verified. So if you live in a rural area in Africa, for example, this letter may never arrive. Which means you have to accept bookings without a deposit. Guests then have no accountability and just don´t turn up - and you have turned paying guests away because of these online bookings. This is very frustrating and can make a huge difference in income for a small tourist destination. Booking.com is only for large hotels and accommodation who can afford to have beds booked but not paid for - and who have a dedicated employee with IT experience to make sense of their complicated system with two different apps plus the extranet (whatever that is). It´s convoluted and unnecessary - and forget wanting to get answers to your queries. Booking.com help is like throwing a message in a bottle into the ocean and hoping for an answer...you just never hear back. To add to this frustration, Booking.com invoices your establishment for the commission on dissatisfied guests who THEY gave a free stay to. Yes, they give free stays at your property if the guest leaves a bad review, then they invoice you for this amount.

These people are thieves. I was refunded for 1 night at a hotel where there was an issue and was credited 280$ from the hotel but booking only sent me 259$ stating that the rest in in my "booking wallet" and when I went to check it said I had 0$ in my wallet. When I said this over and over the company just repeated their speech again like robots and hung up on me. I will be pursuing this with my lawyer!

I made five attempts to book flights in Argentina, from Canada. All failed, but for two of them, Booking.com took my payment, then indicated that the booking could not be fulfilled, told me they would refund it, but that it would take 2-3 days. That seems scammy to me, since they have profited from my money for those days without providing a service.