Booking.comReviews 4,273

First i know they ask for a credit card to hold the room and in most cases may charge the first night, but they site said it would not be charged till the day of the booking. I was charged for the full booking amount with in a few days of booking. Second canceling the booking was also something the site said you could do as long as you did it with in a week or so before the booking. Wrong they now keep the full amount charged if you cancel

I booked a room through Bookings.com that said I could reserve the room and not pay until arrival; however, they requested a credit card to hold the room. What they should have said was "we're not holding your room, we're charging the full price and you cannot get your money back". In addition, and even more aggravating was the cancellation option that allowed me to make an immediate correction. Once again, what they meant to say was "yes, you cancel, but you won't get your money back and further, you also cannot re-book your room without paying the full price all over again". The hotel said they would get me another room for free since I had pre-paid for the cancelled room. They also suggested booking directly in the future with a price-match request. They also said they receive hundreds of calls regarding problems with both Bookings.com and Priceline.com.

Room no. 1
On arrival, I was pleasantly surprised by the spaciousness off the room... after a while the constant humming noise, which I thought was the bathroom extractor fan, turned out to be the restaurant / bars heating / ventilation system.
The constant humming noise sounded as though the system ran through the room, this coupled with the noise from the bar below meant good quality ear plugs were necessary to aid any form of sleep.
At 6.15 am I was awoken to the sounds of laughter from the morning staff preparing the bar below!
I passed my comments on to the deputy manager who after prompting, took my name, room no., email address and phone no.
I await a response...!

I'm writing my review while I'm waiting on the phone for Booking.com to update my "lowest price guaranteed". It's been 33 minutes and she's still working on it. Crazy but the hotel website had a better rate than we got on booking.com and no cancellation penalty. Lesson learned... just use the hotel website and stop trying to save a buck! No one has time to sit around on the phone for this. And that is what they want. They make you wait and wait so you finally hang up and don't get the "deal" they advertised. All I'm asking for is the same rate I'd get if I walked into the hotel. I'm not asking for their right arm.
Okay... I'm at 36.23 minutes and going strong.
Update! So I was just told I pay the higher price and when I get my invoice I can submit it for the difference. Really?!? What a rip off. Never again.

We are going to Scotland for our Silver Wedding, booked a Days Inn for one night on the way up. Realised it is not far enough north so tried to cancel the reservation, which had a free cancellation policy, but it won't let me cancel the booking on their website. I have paid for the Days Inn 70 miles north, through the actual company on the same date. Spoke to Booking.com on the phone last night, she put me on hold, then said the hotel will not budge. Spoke to the hotel myself this morning, to be told they had no phone call from them at all and cancellation is entirely down to Booking.com. They themselves have a free cancellation policy until 6 weeks before. So 6 months is well within their time frame! I suppose the only grace is the card used in December to reserve that room got lost, so no charges can be made to it. Spoken to Booking this morning to tell them how I feel and requested a cancellation through their online form and will see what happens.

I booked with them for a stay with a company called "one perfect stay" in Dubai. I was living in Dubai and was leaving so needed with my wife one week somewhere as we had left our full time home. The apt was supposed to be a luxury 2 bed however it was filthy, broken stuff, doors, cupboards. Washing machines. I spoke to the owner who was an disgrace and only offered a measly amount in compensation, basically she was a liar as she advertised something that did not exist however she still took our money. We left one day early, I contacted booking.com and they offered a disgustingly low amount. I will never use this terrible company again as they just say they are the middle man and boo hoo for you. Useless company as you will see from the terrible reviews they have been given. Boycott...

I used Booking.com to make reservations at a hotel. Thirty minutes later, I received a sales call from some resort. Twelve hours later, I looked at my gmail account and there were literally hundreds of unsolicited emails from vendors trying to sell me something or get me to sign up for something. Then my cellular provider sent me an order confirmation for a $750 iphone that I did not order, Sears Credit Card sent me my online statement (I do not have a credit card with Sears). I have never had these problems before. I ended up having to change all my passwords, set up extra security measures and filed a fraud alert on my credit report.

I'm just going to make this simple. I went to booking.com because of their tempting low prices. Everything seems to work fine. However, I noticed on my bank statement that I was charged twice so I went to submit a report online. It required my bank statement, booking number etc. It was a lot of hassle for me but I need my money back. They said they will contact me back in 48 hours. 2 weeks later, no email or call back. I cantacted them again and now they're asking for my reciept which I do not have anymore. This just shows that booking.com is a SCAM.

I booked a hotel using this site first week of Feb 2017 (I was required to put a deposit on the hotel), to travel in May 2017. I found something cheaper, attempted to price match, they would not. So, I cancelled my reservation on Feb 12, after 3 phone calls, 12 emails, and 5 WEEKS later I finally received my initial deposit.
I sent them a copy of everything they required, my bank statement (which I find odd in itself, as they have record of my deposit because they sent me the receipt for it), I also provided the email cancelling my reservation (odd again, they sent me confirmation the reservation was cancelled and I would receive the deposit back). Mind you, I sent that information 2 days after cancelling, they sent me an email requesting the above information.
Terrible customer service... I waited on the phone an average of 30-45 minutes each time I called.

Booking.com does not ensure that properties in India (and likely other countries) fully disclose their policies. My fiance and I were turned away from a hotel in Mumbai in January because we were not married. It was more than just an inconvenience, it was completely disastrous. I phoned in and advised Booking.com of the situation, they didn't follow up with me as promised so I emailed them back two weeks later. When I asked for more compensation than just the extra expenses incurred, that email was completely ignored. I'm not asking for a lot, more just a sincere acknowledgement of our experience and the willingness to fix the issue so others don't experience the same thing. I also noticed my review that was intended to warn others about the property's policy was removed in the last couple days. The hotel's profile has still not been updated to include this very important policy even though Booking.com said they were working with the hotel to have this updated. Other properties in Mumbai mention this policy so Booking.com should make sure it's posted where applicable. Just want people to know that Booking.com doesn't care if policies that might affect your travel plans are fully disclosed. Booking.com makes a lot of money but doesn't care when things don't go smoothly for their customers.

I am stuck with them for now. I need this reservation and can't afford another. I booked a hotel reservation though booking.com. I chose the refundable reservation with free cancelation. I have an email that tells me this. They charged my card and changed my reservation based on a mostly invisible box that was left checked. I have tried to reach out to them through their contact information. I was unable to reach a human, waiting 20 minutes on the automated line, twice. Further investigation shows that I am not alone and these people just don't care. I would suggest avoiding all companies under the parent company Priceline Group. I know I will be avoiding them.

DDO NOT BOOK THROUGH BOOKING. COM
WARNING DO NOT BOOK THIS HOTEL! MANAGEMENT IS HORRIBLE! ALL FLIGHTS TO NYC WERE CANCELLED DUE TO A BLIZZARD! MASS TRANIT WAS EVEN SHUT DOWN IN NYC WHICH IS UNHEARD OF. WE CALLED SPAIN WHERE THE MANAGER RESIDES SEVERAL TIMES BUT NEVER RECIEVED A RETURN CALL. WHEN FLIGHTS WERE ALL CANCELLED 2 DAYS BEFORE OUR TRIP FROM TEXAS TO NYC. WE BEGAN CALLING TO EXPLAIN THE SITUATION. WHEN WE FINALLY GOT SOMEONE ON THE PHONE THE DAY BEFORE WE WERE SCHEDULED TO CHECK IN, THEY REFUSED ANY SORT OF REFUND OR CREDIT FOR A FURURE DATE. THE ARROGANT MANAGER ONLY RESPONDED "ITS BUSINESS". AS A FAMILY OF 6, WE THOUGHT THIS WAS A BETTER OPTION THAN BOOKING AJOINING HOTEL ROOMS BUT IN THE LONG RUN DEALING WITH THIS COMPANY WAS A HORRIFIC AND COSTLY CHOICE AS ANY REASONABLE, HONEST BUSINESS WOULD HAVE AT LEAST GIVEN A CREDIT TOWARD A FURURE BOOKING INSTEAD WE PAID $300 A NIGHT FOR NOTHING DUE TO THE MANAGERS GREED!

On 02.18.2017, I booked an all-inclusive five night vacation for one adult (meeting friends at same hotel for 40th birthday) totaling $559.35 USD@ Gran Caribe Resort & Spa. The room I booked was a junior suite with ocean view. NOW, on 03.15.2017, I received an email from Liza Liu from Booking.com indicating there was an error in the rates for my booking. Liza's indicates the actual rate is $1,023.20 USD. She asks me to please consider this offer. Are you kidding me? NO, I will not consider the offer of almost double the rate I have been confirmed at. I then received an additional offer of $860.54 USD via email from Liza. What the heck? I am not buying a car here, I should NOT be haggling! I have been booked and confirmed for $559.35 USD. Whatever incorrectly loaded rates is not my problem or issue! This is a classic case of bait and switch, and is illegal. Let me reiterate I was booked and confirmed for the above mentioned room for $559.35 USD for five evenings. I am being completely taken advantage of! STAY AWAY from Booking.com! I gave them one more opportunity to step-up to the plate and called their customer service. However, the representative said, sorry, the rate for your stay is $1,023.20. I told her to cancel the reservation, which she did. Why must I as the consumer pay the price for someone else's mistake? Booking.com refuses to honor the rate I was booked and confirmed for. NOW, I am missing a friend's 40th birthday celebration due to Booking.com and their inept staff. I will be contacting the attorney general for further action. No other consumers/customers should have to go through this experience! What a disappointment!