Booking.comReviews 4,273

Used Booking.Com to make two day reservation at the Hilton Garden Inn for 3/14/17 to 3/16 2017. I Had to cancel 3/13/2107 because of the oncoming blizzard. There was no way that I could drive the two and a quarter hour drive through a blizzard!
I paid the entire cost on my credit card when I made the reservation. I was told I would not get my money refunded. It is not fair or good business. Needless to say I will never use Booking.com again.

Dont ever go through booking.com. We went on vacation and thought we had a 3 bedroom house rented but the day we left to go to Florida from Indiana I called to confirm and was informed had been cancelled now I booked this house in Jan. And vacation was in March. So for 24 hours while driving I tried to get someone to help me as I was told if anything happened they would make it right. That never happened and when we got to Florida we were on our own and no place to stay. The property name is Last minute Vacation homes in Kississmi Fl dont ever go there either they will never call or e-mail you back I never once heard from them after several attempts.

I booked a cabin in Healy Alaska last December of 2017 for July 2017 occupancy. I received an email from booking.com that I no longer have this reservation four months after booking. Booking.com said that they tried to reach me but could not. Truth is That they never did. Booking.com, never left a phone number to call back also said they did not have alternative accommodation for me. I looked for their contact number and it was difficult to find. When I finally talked to a customer service, they found me an airbnb place. However, the airbnb was more expensive than my original cabin. I was stuck with paying higher price. I complained with an email and asked booking.com to cancel my original booking. However, booking.com never replied my email even after a reminder. Basically, booking.com is a place that will not respond to your email nor will compensate for your loss even if you are being inconvenience. It's also difficult to cancel your booking. Buyers be aware! I will not do business with this place again.

I booked with booking.com due to the death of my husband I decided to cancel as it would have been too painful as it would have been our anniversary, as I didn't have the booking reference number, booking.com wouldn't let me cancel. The customer service over the phone was disgraceful, I explained my situation... and it was 3 months before the actual stay and it was refundable, yet I couldn't cancel unless I had the booking number, explained I didn't have it as my husband had booked it... but still nothing... so 3 months down the line I had the Payment taken out of my account, but the customer service was disposable and wouldn't wish my experience on anyone!

Made hotel reservations through their website but noticed the date for our reservation changed after I clicked submit. Called immediately to have it fixed and the representative assured that it was corrected (and even sent email confirmation with the correct date). When we arrived at the hotel they had no record of our reservation. They eventually found it under an entirely different incorrect day. If the hotel hadn't still had a spare room that night, we would have been stuck in our van at 4am. Never ever again.

I booked online only to find out the rate at the hotel was substantially cheaper when I arrived to check in. Booking.COM does not price match and they do not have a customer service team it seems. You get to wait on hold for atleast 30 mins with a call to the Netherlands and then they will not offer you any solutions. Terrible service. I have deleted the APP and I would recommend you do the same unless you want to be over charged.

We booked a non-refundable hotel room and had a hard time finding a way to cancel. I was able to submit a cancellation and requested a waiver because of a death in the family. The hotel said I needed to go through Booking. Booking talked to the hotel but did not know of the cancellation circumstances and the hotel refused to waive the cancellation fee. Booking said I needed to talk to the hotel about the circumstances. The hotel said they would waive the cancellation fee with proof of death, which I expected.

Basically the cancellation is a big run around sending you back and forth between Booking and the hotel.

Not only do they charge huge commissions to the hotels, they advertise lowest prices, red texts last room, etc, this is never a true fact. You can always book cheaper or at least get a price match if you book directly. On top by booking directly you will get a better room and a better service.

I recently booked a room for two nights on Booking.com. The rate in NYC was advertised on their website as $516.80 for 2 nights +14.75% tax +3.50 a day city tax. I took a screen shot of this rate on my computer at 12:55pm before I selected the "reserve it" tab on my computer. The total for 2 nights including all taxes should have been $600.03, but when I received my confirmation at 1:00pm, my billl was for $678.00! Despite my submitting this screen shot to their customer service dept., they claimed the reservation was not cancelable. I spoke to 2 different agents including a supervisor and all they did was stonewall. Finally in desperation I called the hotel directly and after learning of my situation, they agreed to cancel the reservation for me as a onetime courtesy. Don't use these crooks!

Love this hotel guy at front desk is so nice and kind. Hotel is very clean big and awesome. They have every thing you need. Our house keeper was so friendly and nice. They make you feel respected and they make you smile. If you need a hotel to stay at weather its cuz ur on vacation or a road trip or are waiting to move in to a new apartment or house or Ur on business this is the place to stay I highly recommend it. Give Country Inn & Suites - West Seneca by Carlton

Or a third party booking website. I made this mistake only once and never again. I booked Nashville Airport Hotel for $169 a night (which doesn't include breakfast unless you specify in your booking for an extra charge) and to be honest for the money I would rather have had McDonald's. I booked a king room with a handicap accessible shower only to show up and receive a regular guest room with 2 queens. To which the clerks reply was "oh yeah when you book through a third party they don't specify those details but you basically get what we have available." Excuse me? For $200 a night I just "get" what's available!? Nothing is guaranteed through a third party. And btw DONT STAY AT NASHVILLE AIRPORT HOTEL. The pictures look nice. It it's honestly and old run down holiday inn that's been repurposed.