Booking.comReviews 4,273

Received a confirmation email from a hotel that stated I had made a 5 night Reservation at the resort. I did not make this particular reservation, so I called the hotel. They stated the reservation was made through Booking.com and that I should call them to get to the bottom of it. The supervisor at the resort told me I would need to speak to a supervisor.
When I called booking.com, I was on hold for 12 minutes before an agent came on. When I asked to speak to a supervisor, he refused. When I asked again, he hung up.

I called back (held for 16 minutes). A lady named Adrianna Gemeki answered. I told her that I had previously been hung up on by an agent, and that I needed to speak to a supervisor. She asked me for a booking number, and when I told her I did not have one, because I did not make the reservation, she told me there was nothing she could do for me.
After more than 5 minutes of us going back and forth, I finally told her to call the hotel while I waited. I provided the supervisors name, as well as the agent's name that I spoke with. She put me on hold for several minutes.

When she came back, she said she had found my reservation (that she had previously told me didn't exist multiple times). She had not contacted the hotel.

She told me she could cancel the reservation, but COULD NOT SEND ME ANYTHING TO PROVE IT BECAUSE I DON'T HAVE AN ACCOUNT WITH THEM?!?!?

I will be getting someone involved.

DANGER, DANGER Will Robinson STAY AWAY! I'm giving one star to these pathetic money suckers cause I can't give minus one. By mistake in a rush made a mistake using third party NEVER use 3rd party use direct. Travel plans changed had to cancel at 4pm, these scammers charged me $130 cancellation fee! What customer service they have said I cancelled outside cancellation window( seriously 4 pm is too late to cancel!) some rude lady spoke broken English tried to convince me that I cancelled after midnight, not sure on what planet she was on I had the email to prove cancellation email was confirmed at 4pm. She started raising her voice and screaming like s lunatic which at that point I hung up. The B**** had enough nerve to call me st midnight and tell me I'm rude and hung up( seriously) at this point I got pissed so I called them back and talk to some Brian guy which ended up being a real prize! Said he was going to call the hotel and see what he can do about refund, apparently he forgot to put me on hold on the open line heard him in the background say to someone let that $#*! wait at that point I was curious to see what was going to happen after 18 minutes of laughing and giggling in the background I hung up. These people are scum how the BBB or the government does not go after them is shame!
Do your self a favor and stay away from booking.CON

I really had a bad stay at Encantada Condohotel, that I rented threw Booking.com... that was the start of the Problem. There was so many problems with the Condohotel that I will not go into now. This is about Booking.com and they way they do business. 1) the price I was quoted and the price I was charged was $10 more. 2) there web sight stated a lot of things that are not true, when I talked to them when I came back, they said the rental company writes the AD (they said, they don't vet the ADs, so the renter can say anything) THIS WAS A REAL PROBLEM, even the review are false. I wrote a TRUE but bad review and they never included it, HAD I KNEW HOW BOOKING.COM DID BUSINESS I WOULD NEVER HAD USED THEM! I never had a problem like this before, so, I have learned a lesson, check out you booking company first...# If you use them don't say you were not told.

Best Wish, James H.

I always enjoyed this service, easy, fast, convenient! You can find there many hotels or other types of houses worldwide. :)

I understand how people would be upset if their holiday is ruined by booking.com or something else. However I have used Booking.com and found them excellent. Recently I thought I had a problem but now I know I was partly responsible for the problem. Booking were very accommodating and gave me a refund of 100 as a gesture for my upset. They kept me up to date al the time by email or phone calls. As I said I understand if people had their holiday ruined but I have nothing but good to say.

I booked a holiday in Mexico, but the booking process kept crashing and when I finally received an E mail the booking was for one adult only! - I called immediately to advise of the error and despite their " Free Cancellation" on the website ( took pictures from my internet history) was told the whole amount was due to cancel but I could cancel one month later for half the cost (?). After a heated discussion they agreed to E mail the hotel to ask them to cancel for free. Five weeks later and 4 e mails I am still no nearer to the cancellation and every effort to contact them has been met with silence. The booking still appears on my account and in fact the hotel "vine" has been E mailing me desperately with advertising. I have cancelled my credit card just in case. I would advise against booking with Boooking.com and use another site such as Travel Republic, where they DO respond to customer service requests and are actually very helpful

Bookin.com popped up on the screen when booking a 3 night Christmas stay in
Blackpool, near where we live in st annes lancs, it was my partners last as he died
The following November 2013, it was absolutely ruined by all their small print
Saying half price room only, when the hotel did not do a room only at Christmas
It was the first and last time I had ever booked anything on line, the hotel had to
Get in touch with booking.com - it ended up costing us £900 for the worst ever
Christmas. But he was too ill to travel abroad as we liked to,
They do not care about peoples feelings and all the trouble they put you through
At what was a very bad time for us, it left me with terrible memories - will never
Book through booking.com again - beware of their small print, liz

I booked a week away in April for myself and my 3 children through booking.com. I booked this yesterday and as I was checking my bank account this morning noticed that pending transactions were putting me into the red. On calling the bank, the hotel had charged me twice! As you can imagine this is a considerable amount of money. On calling booking.com they couldn't have been less interested, she did however try to call the hotel and a few moments later said all the hotel lines were busy, I take it February is a very busy month for them (!). She kept re-iterating that it was nothing to do with them as it was the hotel that took the money. Surely they should safeguard against this? What is the point of booking through them otherwise? I could have just gone through the hotel direct. They will investigate once I send them a copy of the bank statement to show I have in fact been charged twice. As the transactions are still pending, they might not show for another few days, nonetheless, I will incur charges through no fault of my own. Absolutely raging, and more so at the attitude of booking.com, once they have your booking, they don't really care.

Also called Sunday Guest House offers room with kitchenette. The room has a kitchen area but no stove, no table, no pots and pans and not even a drinking glass. There is not even an electric pot to make tea or coffee. There is a small fridge but it turns off when you take the key. When confronted the manager is rude and dismissive. Also there is no wifi except in the lobby. The room was never cleaned or towels changed. Worst place I ever stayed and will not refund so you can't leave.