Booking.comReviews 4,273

My stay at this hotel was worst and I want to let the world know that they should not opt for Taj at all for the following reasons:

A) Poor service at Restaurant
B) Water Leakage in the bathrooms
C) The staff particularly the chief engineer gave the feeling of discomfort as he kept on looking and gave me unwanted smiles... UNSAFE!
D) Shubhi from reservations doesnt have manners to talk and handle the query

This is to aware others to not go for this hotel. I have mentioned on different forums too.

Sonal

I booked a room that was supposedly cheaper with breakfast included after searching for hours. I arrived there only to realise that booking was selling me breakfast at 297 pesos ( real price 200 and discounted price of 140 mx$) and my child breakfast was not included... When I enquired the difference of price in breakfast and the lack of integrity in the process meaning that my child breakfast was not included, I was given a vague answer and Booking brought the price of the breakfast to 150MX$ online...
As a genius buyer, I am supposed to get special prices and discounts... Bunch of dishonest lyers who lack integrity... Booking.com does not provide cheap deals anymore, they cheated me and are playing hide and seek... Never again!

I have been a member of booking.com for almost 4 years. I travelled a lot for my business and leisure with my family. Each time I booked thru this website is smooth, the photo in website and actual condition is correct all the time.

One time in Nov 2016, my family and I went to Sicily, Italy for 3 days. Booked a hotel one month in advance. Picked a Villa location is beach front. Arrived in The Villa, greeted by the owner and his wife. They speak only Italian. My husband and I speak little Italian. They tried to explained to us that there was a small huricane hit The Villa 2 nights before we arrived, therefore, our room is a mess. He recommended me to another Villa own by his friend. Arrived in new Villa but I do not like it. It is not beach front and no linen and pillows ready. I've called booking.com and she called the owner of the Villa trying to solve the issue. She called me again and offered me different Villa with similar situation (beach front, kitchen ready, etc). She also able to full refunded my money from previous booking.

I think this is very profesional customer service who would go out of her way tried to call me and villa's owner to solve problems of all parties.

Booking.com can count on me as their customer.

While travelling put the correct dates on to the search engine and filtered for hotels. You naturally assume the search engine would spill out hotels for the selected period of time. Check the date and book the hotel, then receive a confirmation with the exact same date for the month of February. Ring bookings.com to ask whats going on and they advise that they cant provide a refund as it was a non refundable hotel, and even though I have paid via bookings they can do nothing about it. Tried to email while travelling and cant find their email address only a phone number on the website. Rang them back when i got home only for customer service to hand up on me. I have booked so many hotels via bookings but never again Better to use Trivago instead.

Unfortunately, this site doesn't give an option for zero stars. I booked a room in NYC for $90 per night for 4 nights. Yesterday, booking.com contacted me to inform me that they made a mistake and that the actual rate is $300. I called the property, and they said they wouldn't honor the $90 rate, so my only recourse is to deal with booking.com. As it turns out, they are masters of stonewalling, which means I'd have better results having a conversation with a ham sandwich. This company is a ripoff, and I will never use them again. Beware, public!

I have no Idea how many of you will go to Amritsar, India, though Holy of Holy of sites for Sikhs. After a horror experience with Jet Air Delay, worst Landings, Like landing on Air Craft Carriers, I reached this hotel after 12 hours delay.
Surprise of Surprise the car allocated to pick me up was waiting with Gujrant, the driver.
My Stay from Jan 20th to 24th, 2017 was very memorable and great, the service from Their Manager Mr. Amit, was fantastic. The service was at my beck and call and hospitality was Prime. Worth every cent That I paid.

Please do not go by location, but by the service. The room was clean and neat and serviced everyday.

The best part was the taxi with Tony, as my driver who was very knowledgeable and had tons of patience, (I am a Senior), he explained every aspect of Amritsar in detail and pains takingly showed and explained the History behind every holy point.

Very rare but in case you decide to visit. A numbers can be provided.

Booked a hotel in London, Manor House, Leyton, through booking.com. The hotel was not as described on their website, more of a hostel than a hotel! Most residents appeared to live there, no food supplied but a kitchen to cook your own. Our room was very basic and shabby, but worse was the noise at night made by people, including staff! Gathered around the reception desk just down the corridor from our room, on being asked to stop shouting late at night, we were then subjected to ridicule and stamping outside our room. We checked out the next day only 2 days into a 7 day prepaid stay. Manor House refuse to refund rest of our stay, and Booking. Com won't do anything to resolve the matter, so we are having to resort to getting legal help. Wouldn't use this service again, total con!

My family went to Tenerife and booked a hotel through Booking.com.

We booked room only, but when thinking about adding breakfast, before we travelled I called Booking.com and they said it would be Euro 1,000 for three people for 8 morning breakfast (+Euro 41 each per breakfast). I told them they can keep their breakfast!

When I got to the hotel, I asked how much for breakfast and it was Euro 225 for the whole family for the 8 mornings.

Booking.com - you are the biggest rip off merchants. Shame on you for trying to get one over by charging more than 4 times the actual cost!

I tried to book a hotel with booking.com, but when I tried to confirm my booking, the website told me that the place I was trying to book had just been booked and I should look for something else. So, I booked something else... Then shortly after, I checked my email and saw that the original booking had actually in fact gone through and I now had two bookings for the same dates, both non-refundable, and could not be cancelled. I called booking.com several times to explain the problem. Every time, they said they would try to cancel one of the bookings and would call me back. Each time, then never called me back, and each time I made follow-up calls, then told me there was nothing they would do, and since both bookings were non-refundable, I would have to pay for them. Despite the problem I was having being caused by an error with booking.com website, they never helped me and I ended up paying for both places. Absolutely unacceptable behaviour of a business towards a customer- DO NOT USE BOOKING.COM!

I'm a Canadian customer of booking.com. I got my email confirmation of my booking and later on booking.com admit they post the wrong price. They offer me a higher price offline of booking.com, which means doing business outside of website posted price. They told me if their offer is not accept by me within 24 hours, they will cancel my confirmed booking. Why waste of your precious time dealing with someone not responsible? I have all the confirmation receipt and webpage images saved for investigation. When I was politely asking their supervisor to call me, I was refused, my phone was hang up, never call me back.

I have book with booking.com before and was very pleased with the service. Now that I am planning another vacation, the experience is not the same. I book a hotel stay for 3 days for a price of $75.65, while I was searching for things to do for the trip, I saw that the price was a little lower at about 5 different competitor websites of $62.00 a night. The first customer service rep was very rude, disrespectful and argumentative. I simply asked for a supervisor and she stated that she did not have one. Had me on hold for over 30 mins and stated that there was nothing she could do (short story form). I then asked to speak with someone else, because we were just going back and forth, she then stated " I will just transfer you back to the United States" since you can't understand me. I was like, Wow, really? You stated that, I just want someone else to assist me because nothing was being resolved with me and her. So, at this point, I hung and called right back. The second rep immediately transferred me to a supervisor upon my request without a problem. I told her what had just happened and she advised that she would follow up with the former rep's supervisor. She reviewed my information and stated that she would look into it. By this time, I sent in an e-mail to see if I would have better assistance via e-mail. As I was waiting again over 30 mins, the 2nd rep gets back on the phone and states that there was nothing that they could do because I booked a non refundable room? Ok, I get it. I advised that the website does not explain that very well, all I saw was a price match guarantee? So at this point I have advised that I will be sending a letter to the corporate office about my overall experience. I do understand that you have polices and procedures in place however my overall second experience was not good. After this trip, I will no longer book with booking.com or refer or advise anyone else based on this experience. ****Update*** After speaking with 2nd Rep, she called the hotel directly and they honored the lower price! That was all I ever wanted. I thanked her for you efforts and assistance and advise that I would mention it in the letter that I am still sending to corporate about the whole overall experiences. Raised to 2 additional stars.

Booking.com said the hotel was 1/2 mile from my location so I booked, drive the 1/2 mile only to find out that the one they advertised was actually 15 minutes away, downtown. Not the convenient 1/2 mile they stated on the Internet. I cancelled within an hour due to the misinformation and received a message that I would be charged anyway. Country Inn & Suites policy states that I will be charged one night if I cancel. I'm still trying to find out if Booking is planning on charging my credit card. Their misinformation just created a hassle I didn't need. Don't trust too quickly!