Booking.comReviews 4,273

I booked the manhattan broadway hotel through booking.com. However a day before the planned check-in date, I requested the cancellation of the reservation due to the brutal weather in New York. Initially I was happy to have received the acknowledgement of my request to cancel and clearly mentioned they have contacted the hotel to cancel the reservation. Unfortunately for me I received debit notification from my bank for the full value of the reservation implying that the reservation was not cancelled. I wrote to the hotel to clarify my situation, sharing the initial mail I received from booking.com. The hotel insisted that the booking was not cancelled by booking.com and was a no-show in the system. Long story short, after about 20 mails I just gave up considering the fact that the value in question is about $250 and is not worth me wasting precious time that I could have achieved something important putting myself through the quagmire created by the incompetence of the booking.com personnel.
My advice to you guys: Just be careful. I lost $250 now but you might end up loosing $2000 if you book through these people. I hope no one will go through what i just went through in the hand of these people.

When I made the reservation through booking.com, in BIG BOLD letters, it said: "Free Cancellation."

Later, I received my email confirmation.

Like many people, I was busy and didn't study the fine print. Only there does booking.com mention any cancellation fee.

I called them, they said to call the hotel, and of course the hotel refused to waive the fee.

I spoke to Jamie Miller, the manager of the hotel, on 12/21/16. I politely summarized my experience and request for a refund. She said "look up the fine print," and hung up on me.

BAD BUSINESS!

I got stung. Booking.com DELIBERATELY set me up, and Jamie Miller and Howard Johnson's are complicit in this deceptive practice.

Has anyone been mislead with the cost of the booking from booking.com? Agreed in UK £'s only to be sent an email confirmation in dirham and been over charged by £700. No one will refund, customer services have been extremely rude and unhelpful. Any advice?

I am about to take this to every social media site and ask to check all their foreign bookings and see if they had been over charged like me as I have a feeling I am not the only one who has been mislead, surely this has happened before... its very fraudulent and I hope they get caught out.

Made a reservation through booking.com for Mooihoek farm. Got a confirmation e-mail from booking.com. The number for the farm they gave was wrong, no way to contact farm. Drove 5 hours to get their and Mooihoek had no place available and where never told by booking.com about the reservatiomn. Had to find another place to stay 9pm at night.

When you use Booking and everything is ok - they are good, but with the minimum problem - I'm afraid that no solution will be offered. My hotel changed the conditions after the reservation and didn't make a refund --- booking remained on the side of the hotel

Twice this has happened to me with Booking.com. The first time I booked a room at a highly rated place which I did not realize was a B&B. Got there after a long trip and the place was locked up despite it being only 6 PM. The "manager" who I contacted by phone said he was out "helping a client" and would not be back for at least an hour. We were left on the street in the cold with all our luggage. Fortunately with Google we found a hotel within walking distance. The sleazy operator tried to charge me for the room as a no show and later, reading reviews, it appears he does that often. Booking.com does not allow reviews unless you stay there. The second incident, an apartment, cancelled the reservation one day before our arrival and only because we contacted the manager. We had to scramble to find an alternative. Again, I cannot post reviews on such unethical business practices because Booking.com does not allow them. They also do not penalize these bad operators. At the very least they should deduct a point off of the rating of the facility. Booking.com is only in it for the money and doesn't give a damn about the customers.

I book a lot of hotels, probably about 100 nights per year for work and leisure. I have come to the conclusion that booking.com is by far inferior to the other hotel comparison sites. The main reason is that it doesn't advertise the true cost until the very last stage and only in the small print. I have just stayed at a hotel which initially looked good value, but there was then 15% added for vat, 4% for city tax, I had to pay for all electricity I used and wifi was also extra. I definitely could have got a better price if I had gone to another hotel which showed the true price in the original advert.

My 90 year old Mom got screwed by this dishonest company acting as if they're the Marriott official Hotel, then booking much higher price than what the Marriott own website shows, and then to add insult to injury they stated the Marriott does not offer senior discounts which they and most Hotels certainly do. I later (when I found out) booked directly with the Marriott saving $100s (2 rooms for just 2 nights), and then had their booking cancelled. Do not do business with this company. Priceline made a serious error.

I booked through Booking.com and booked Stampede Hotel in Tombstone. The offered "cottages" of all sizes. When I arrived I was taken to my "cottage", it was an old beat up mobile home with a broken down truck in the driveway and 2 broken down cars in the adjoining driveway. Also used car parts piled up next to the stair landing of the mobile home. I did not go into the place and told them I booked a "cottage" not that! I contacted Booking.com and they said that the owner of Stampede Cottages didn't want to return my money so, too bad for me! I even sent Booking. Com photos of the place and made it clear that it was not even close to what was advertised. They didn't care. I did let Booking.com know that I would not book with them again since they allow cites that completely misrepresent the facility. Never again!
Be careful because the Stampede cottages is also offered on other booking cites. Maybe they dont know what they're offering but I know for certain the Booking.com knows now!