Booking.comReviews 4,273

This website is horrible. I scheduled a two night hotel stay here, and when I got to the hotel, they told me they had already been booked for over 24 hours and that it was the fault of Booking.com. After being in their lobby for an hour, I was finally redirected to another hotel (after the booking.com people told me that they "might" be able to reimburse me, after I rebooked another hotel by myself. Not the most convenient). When I was getting off the phone with Samantha, she told me any other expenses I had that weekend, as well as some of my hotel stay, would be covered. I just received an email stating now I am only being offered TWENTYFIVE DOLLARS. Not only was the new hotel about thirty minutes away, while I drive a V8 sports car that is not good on gas, the new hotel did not have complementary breakfast either. So 25 dollars to cover that, and the other expenses I submitted, after you guys made a mistake on a $400 booking? NEVER AGAIN. Horrible customer service, and you do not even stand up to your promises. I am going to make this known on all travel sites and ratings. Is this the best you can do?

I used bookng.com for hotel resevation in NYC and inadvertingly booked the hotel twice since the first email about hotel confirmation was not received and asked for repayment (credit card). I submitted payment again and finally received the email confirmation. I contacted bookng.com to cancel out 2nd reservation and they were unable to do so. booking.com said to contact the hotel directly which I did, and they informed me to deal with booking. Com. After several attempts i got absolutely nowhere with booking.com. And the 2nd hotel confirmation is now posted to the credit card. Going forward, I will be avoiding making all future hotel & travel reservations through the booking.com website, due to horrendous customer service.

I used to go through AGODA but their website is now terrible. Booking.com has fine tuned their website so that it is very functional. Under My Bookings they list each booking with a prominent check-in & check-out date in chronological order, you can send the booking to your smart phone that then links to Google Maps with the location of each hotel shown on the map. If you download "offline" maps from Google you can use your phone as a GPS to locate your hotel - a fantastic benefit when travelling. Of course you can also use the booking on your smart phone to book-in to the hotel instead of printing the booking confirmation. Just love the technology & seamless linking of all facets that Booking.com have done.

At 1 october i was in a trip in athens. I make a reservation by booking.com and when i arive, the hotel mistake my reservation, book that room to another person and i didn't have where to stay... i call at booking and say to book another hotel(the new hotel was more expensive and much better) and because it was the hotel mistake, they refound me all the money that i pay for new hotel... the booking.com was very profesional and the staf was grate... for all my futur trip i will use only booking.com

I had booked an accommodation at Trichy, South India, through Booking.com. I was charged 2,200 + taxes for a single occupancy. When I reached the hotel, I checked the Tariff card which had the same rate. Then what is that these people are talking about offering best prices. When I had to extend my stay, I did a direct booking with the same hotel and could get a rate of Rs. 2,200 - all inclusive for the same room. If I can get a better rate through direct interaction, then where is the need to book through Booking.com?? I would suggest all customers to call up their preferred hotel directly before booking through such portals. There are chances that you get 10-20% discount. Booing.com has just breached the trust and confidence I had in them.

Booked an overseas hotel with booking.com in Jan. 2016 for travel in Jan. 2017. Despite searching all over the hotel's page and booking.com policy, could find no info. Regarding deposit requirements. They took the entire amount off my credit card with 2 minutes! Plans changed and I cancelled at the beginning of September. I recieved nothing from booking.com after I cancelled, especially a refund, but no confirmation either. I had to call to get a confirmation that I cancelled well within the full refund period. It is now end of October, and I still haven't received a cent back! They know I paid them in full 10 months ago but now I have to "prove" to them that I did! I have moved within this time period and can't locate my credit card statement from 10 months ago and my online credit card account of the transaction is not satisfactory to them so they will not refund my money! Book your travel with anyone but booking.com!

Booked a room for 2 nights online, and come to find that they booked it for the wrong nights! After getting an email along the lines of "you didn't show up" I called booking.com. The best they could do was call the hotel to ask them to not charge me a no-show fee. When they were unsuccessful it was up to me to do their dirty work. No offers to do anything further, despite the fact that it was their fault. Now I'm out the money and will tell everyone I know to never book with booking.com.

Used booking.com to book 3 rooms in Florida for me and my family, website said £1830, there was a bit about extra room charges but did not think this would amount to much, so imagine my surprise when total cost was £2700! My complaint is, if these charges have to paid why were they not included in the initial holiday amount? I feel I have been duped over this, a holiday cost is what you base your choice on, not 2 thirds of it, once i got over the shock i checked and it would have been cheaper to have a package holiday instead!

I was a hotel owner, trying them out for the first time.

Its over 3months from the first client booking and booking.com have NOT PAID ME, despite 30 or more phone calls and emails.

They released a VirtualCredit card service for hotel owner/partners which from an IT / process perspective doesnt work in a reliable and tested way. It is NOT fit for purpose. -which they will not admit to-

Customer service is patchy/poorly trained, rarely take notes and never take concrete steps or heaven forbid, OWNERSHIP! And are expert in passing the buck.

I can seriously say that I am considering legal action as there word has absolutely NO VALUE WHAT EVER. And I have entirely exhausted all reasonable means. Thank god I dont rely on them or I would be out of business.

Yes I am also considering visitng The London HQ personally to get paid...

Use another OTA (on line travel agency)... these guys absolutely suck!
John Ready

Don't trust them!
I used booking. Com in the past and it worked excellent five stars.
Not any more the last two times I have used them they messed up huge.
The first time they changed the dates of our reservation in Brasilia. We arrived at the Windsor to find no room. The hotel had only 2 rooms left due to cancelations both far more expensive but they gave then to us for what we had paid. Booking.com did nothing.

OK stuff happens so I gave them another try.
This time checking carefully that dates rooms and ability to cancel were correct

When I got my conformation email again wrong dates one of the two rooms I had booked was the wrong type and the reservation was now nonrefundable.

I will never use them again and neither should you.

Worst company to deal with.
I am the owner of small apartment that is rented thru them. They never never reply your emails, they change policy without informing the owner. When you call them if you have a problem with the renter they do not give you an aswer. Their fee is way too high.
When you ask to speak to a supervisor they become very rude and then pretend that their system is down.

Stay away from this company. Do not put your place on their web site and if you do check your rules as they take the liberty to change them!

For the last few years I've been booking most of my accommodation on global trips with booking.com. I avoid using airbnb due to lots of reasons, mostly their lies and lack of ethics.

That they have customer service who you can either call or email, and who respond quickly and professionally is a huge factor in their favour. They check out the properties personally, so their write-ups are staff written. Booking have their processes, and I respect these, and have so far found them to be fair, and mostly in favour of the client, not the property. If anything, I think that some scathing emotional one star reviews should be overturned or even challenged.

I wish SiteJabber allowed me to give a half star, as I'd give 4.5 stars. So why not 5 stars?
I find Booking's booking process goading to be over the top. I don't need to be congratulated, I didn't win a prize, I booked a room. I don't appreciate their scarcity threat push by telling me that there are only x number of rooms left. I don't care that mine is a 'popular choice'. This loses them credibility in my eyes.
There's also an opportunity for a Usability Expert to review their property pages, as some processes are not intuitive enough to figure out. For example: it took me months to figure out how to search for a different date set on a specific property.