Booking.comReviews 4,273

I have been trying to book a flight with the hotel... eventually I didn't like the price for the flight... so, I changed my mind to book with them anything. Customer assured me that there will be no any charge on my credit card... ( I was stupid enough to have it on my file). After a month I found out that there was a charge. When I called Booking Company they simply explained me that I should've call the hotel to cancel the booking. When I tried to explain them that I didn't do any booking, and one of your Customer Assistants was just looking through the options with me, she asked me to hold. After while the she returned to tell me the hotel wouldn't give refund... of Course They wouldn't... your careless, inattentive to details employees should know how to do the job!

Requested and booked a pet friendly hotel reservation through them and when we arrived it wasn't pet friendly. We had to pay for the room and another at a different hotel that was pet friendly. They first said we should have checked the hotel web site but we requested a pet friendly facility from them. They admitted they were wrong but have refused to refund the room charge. They will not return calls and just give us the run around with emails.
I wouldn't trust anything they do or say because when they make a mistake it will cost you!
THE WORSE CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

This is my first reservation using booking.com and I must say I am not impressed. The website leads you to believe you can change reservation at any time. Also the term non-refundable has meaning it means you cannot cancel and request a refund. I inadvertently made a reservation for the wrong date and attempted to corrected it immediately after it was noticed.
You folks keep blaming each other property owner and booking.com for not being able to resolve this problem. When I call the property owner they say bookings.com wont let them change date. When I contact bookings.com they say the property owner must agree. The website says that this reservation can be changed at any time but is non-refundable but that is not was is being requested I am not seeking to cancel only change date and pay any upgrade for that change.

I booked a hotel for some charity marathon runners in L A in February through booking.com. A few nights before the run, the Ramada Hotel in Oakwood del Rey decided not to honour the booking - they had clearly found some customers who were willing to pay more. I was called during the night by Booking.com who told me there was nothing they could do. The only hotel they could offer was miles and miles away. I spent £60 on the telephone and endless hours trying to find an alternative hotel. It was a complete nightmare! Six months later I have still had no compensation from Booking.com. They initially offered £30 which I refused as it didn't cover even the telephone calls. Now they are completely ignoring me. Prior to this I thought they actually ran a good website, now I am VERY disappointed.

I reserved a room and in Indiana, had a family member pick me up from the airport and drop me off at the hotel once inside the hotel they had no knowledge of my reservation and was completely booked. I called booking.com and explained to them the situation and they immediately found me another hotel nearby but the problem was that I had no transportation to get to the other hotel so I had to walk at 1:30am to the hotel. Asked what would they do to compensate for my inconvenience and was offered $28. Don't know how they came up with that amount but I would've thought that they would've done something to make up for my inconvenience. Won't be using them again

I recently used booking.com to book hotels in New York and Orlando for a holiday. Their booking confirmation included the total price in bold but then I noticed on my bank I was charged an extra $200 for each hotel. Going back to my booking confirmation under the headline price it had the words "excludes service charges of 12.5% and resort fees".

I am confused, I thought there was a legal principle that they had to tell you the price you would be charged. I also ended up having to pay the resort fee at the hotel on check out which again I was not made clear. So overall including all the charges my two hotels cost an extra $700 making the price more expensive than if I had booked directly through the hotel.

This website therefore is misleading and would advise no one to book via it!

Howard Johnson in Beaufort SC -- Booking. Com please remove this hotel from your listing! I have traveled all over the world many many many places and this hotel is the absolute complete worst. Don't stay here. Loud room, bugs. Smelled. Smoke sweeped through from other rooms / refrigerator buzzing / people stood out until 3 am outside our sliding glass door. I booked it through booking.com without anyway to cancel upon arrival I tried to cancel but couldn't because it was that severely bad... The owner / manager. Was so hateful when I complained he responded and I quote " it is what it is ". No offer of any discount or no apology. He was so rude it was unreal... Howard Johnson assoc would be shocked. I just want people to know how bad it is and that is should be removed from booking.com list. Thank you.,..

After reserving a hotel room with Booking.com I booked my flight via Expedia and was offered the same room for approximately 10% less. Numerous mails to the customer dissatisfaction team at Booking.com confirmed that there is no interest to handle complaints in a proper manner and the "best price guarantee" is worthless.

My advice, do not simply assume that this comparison site will result in you securing the most favourable hotel rates. Shop around and do your own comparison.

This booking.com is a scam. They will charge your credit card for full amount of hotel stays whether you stay or not. No cancellations or modifications on your booking. It is run by a bunch of foreigners. Do not expect any refunds or help. When you make a reservation that's the last you ever get in touch with them. They no longer have any contact with the hotel you made the reservation with. I have contacted a lawyer and my bank to try to resolve this problem. I would advise anyone else that has problems to do the same. Better business bureau should truly do something about these companies.

I am being charged by Booking.com for a full stay at a hotel in Puerto Rico because supposedly I never cancelled my reservation. It's worth mentioning that I never went to the hotel and I DID call them to cancel my booking. Charges incurred are about $500. Yes, it is very pleasant to see a charge on your credit card statement for something that shouldn't have been there to begin with. Now the wonderful process of claim disputing begins. Thank you Booking.com, you guys are awesome. Too bad I'm required to grant at least a 1 star rating.
Oh and by the way, yeah, it makes total sense for someone to NOT cancel a reservation for something they have no intentions to go to. Your logic is truly remarkable!
I would not recommend using your services even if you were the last booking website on Earth!

I booked a 1 night stay at Ocean Beach Club Resort I received my confirmation from Booking.com then I read the review about Booking. Com. I called the resort to verify my one night stay and they do not have my reservation in the system so I called Booking.Com. The first reason given is their computer must have lost my information they couldn't find the confirmation at first. I was told she re-sent my booking and I should receive an E-mail by the next day confirming the problem was taken care of. No E-mail or phone call. I call again spoke to another person they e-mailed the resort my booking yet again apparently they had the wrong fax number. I would receive a confirming E-mail by the end of today. When you pay $353.00 for one day stay it may not mean anything to Booking.com but I'm not rich and just want a vacation first in six years. I have to pick a Web-site that doesn't have a clue what they are doing! Oh and I'm told I have to find another location let me see a week before I'm supposed to go the resort on the Beach and it's a Suite don't think it's going to happen! Never use Booking.com!

Worst booking when showed up to hotel they couldn't give us the rooms that where confirmed. When I called booking they said they would find me another hotel and then he put me on hold and sent me to another lady because his shift ended after 30 min of holding. A lady then said she would help me after two hours she told me she found a room for over 100 dollors more and I would have to pay now and mail them the receipts to get the money back. Never again will I use booking.com.

Booking.com double booked my room. When I arrived at my condo there was already someone staying in the room I had a confirmation number for. When I called booking.com the first lady hung up on me and the second lady had no clue what she was doing. Booking.com found me another place but told I would have to pay for it and they would reimburse me if I sent in my receipts but I said no because I don't trust them to do that. So they found me another place they said I wouldn't have to pay extra for but it wasn't even comparable the place I was supposed to stay is a beach front 2 bedroom condo and the place they tried to put me was a micro hotel with 2 double beds that is 5 miles away from the beach. NEVER USE BOOKING.COM ITS A HORRIBLE EXPERIENCE. I WOULD NEVER USE OR RECOMMEND THIS COMPANY TO ANYONE