Booking.comReviews 4,273

We had to check out of our room at 2.44a.m. We could stand it no longer. Foyers was given an unrealistic rating by yourselves, despite it having made national press by how bad it is. Unlike Mingarry or Kirnan House that were both excellentI had to pay on arrival despite not getting the service. The owner is a total rude nightmare, and what could be a lovely guest house at Foyers House is totally substandard. Wish i had read the countless awful reviews, and not simply booking. Coms. Very disappointed.

Our experience with Booking.com was a disaster. The hotel did not respect our reservation and we were only advised upon our arrival at the hotel. We booked three weeks in advance so it's not like they didn't have the time to warn us. When I wrote two reviews and submitted it to Booking.com, only the positive review was used and the negative review was deleted with no explanation. Come to think of it, it's hard to find a negative review on Booking.com isn't it?

We booked a room at the Ocean Rose Inn on booking.com. We DID NOT get the room as advertised. It showed photos of a lovely Victorian Inn- wooden floors throughout, beautiful furnishings, nice porches - a luxury experience. When we arrived we found ourselves booked in a stripped down, dingy room in the "annex" & were told that booking.com cannot offer any of the lovely rooms in the Inn portion of the hotel that they advertise - they can only book in the annex. So basically it is fraud! Motel 6 would be an upgrade! Tiny bathroom with No bath tub, sink with no counter, dingy carpeting, no chair or desk, view of some kind of tank, & a fly buzzing around in the room. Thankfully there was one employee of the Inn who was apologetic & professional & refunded our money & we turned around & drove home! Never use this site!

On my last trip I booked a hotel through booking.com. When I received the confirmation, I noticed an issue and tried calling customer service - to no avail, after being on hold for 20+ minutes, I gave up. Instead I emailed them, along with a screenshot, to explain/prove the issue. 10 DAYS LATER, they finally replied, telling me, there was nothing they could do, I should have contacted them earlier! Lost money and time, dealing with an extremely condescending customer service. Never again...

We used booking.com to book our hotel for a family reunion on Vancouver Island. Arrived Saturday and were told by the hotel that they did not have the reservation. Very disappointed that booking.com would not take responsibility for their error. Left us out of luck and no available hotel within 30 miles at 9 PM. They blamed the hotel and refused to take any responsibility. Clearly not a booking site willing to take responsibility for their mistakes and nota site I would ever trust again.

We booked 5 nights with Whitsunday Rainforest Retreat through Booking.com, and had the worst travel experience ever. Rainforest Retreat became Rainforest Hell.

They had already raided our credit card for the first nights accommodation when their site said that we could pay by cash when we got there and the card details would only be needed as a guarantee that we would turn up which we did. Also the place is nothing like they say on their web site with a driveway more suited to Mountain Goats than cars. Even the tour buses will not drive up there as the drive is so steep and dangerous.

On top of that we were told that we had actually booked share accommodation in a unit with 3 other couples which was completely unsatisfactory. He then charged us for a no show, and raided our account again for the complete 5 nights balance even though we had to find accommodation up to a standard that we required somewhere else.

Their site is rated at 9.4 when in actual fact it should not rate above 2. Do yourself a favour, and book with a reputable site or drive around and book accommodation when you arrive, as there are many places much better and you get to examine what you are paying before letting them anywhere near your credit card.

I booked hotels in San Diego, Las Vegas, Yosemite, San Francisco, Monterey and Los Angeles through Booking.com. The information received once booked, ability to change my plans (which I did for two hotels) and updates prior to arrival were excellent. Will be my choice for the future

Used their site 2x and the 2nd time was the last time. Prices advertised do not match what the hotel charges, reviews are exagerated or written by people used to sleeping on the street. Anyone who rates the two hotels that Booking.com inadvertently sent me to Howard Johnson Hotel Niagara Falls being the 2nd... if rated above a 2, those people have never stayed at a decent hotel before. Can't reach anyone at Booking.com to resolve a situation. They lose my booking showing I made no bookings, list goes on. Booking.com give the Dutch a bad name.

We had booked three nights in a four-star hotel (highly rated on TripAdvisor) in Tangier, Morocco, through Booking.com, almost a month in advance. When we arrived at the hotel, we were told the booking had been cancelled. They claimed it was because the credit card on file was rejected (it was not a prepaid booking) 48 hours prior, and that we had been sent an email giving us 36 hours to update the payment method on file. Later, when we were able to check email, we discovered the only email from booking.com was sent just 6 HOURS before we arrived at the hotel, informing us the booking was cancelled at no charge to us. No mention of a credit card problem.
Anyway - back to being in Tangier without a hotel to stay in (with kids). We called booking.com via the long distance international number (UK). The first agent was helpful - he said another hotel down the beach had availability, and quoted us a reasonable price. He put us on hold, and when he returned he said he had talked to the hotel and they were waiting for us. However, when we got to that other hotel, they had no idea who we were. So we called booking.com again. The second agent, whose English was terrible (picking up a +44 country code phone), said that booking.com couldn't help us on the phone and we could only book through the website. I got mad, because they made this mess. When I asked for a supervisor, she hung up on me. I ended up working something out at the front desk of the hotel - and that hotel turned out to be terrible (Hotel Cesar). See my review on tripadvisor.

I made online reservation through Priceline, com, I had no clue that it is same company, or what is the co-relation with priceline.com, In fact I called the costumer care No. It get connected through booking.com. Whatsoever, they did not hear my complain, I told them that they have made a complete wrong reservation. I requested for 4 Adult, 2 queen size beds, and regular size room, I was driving when I saw the confirmation. I couldn't check. When I appeared at the Hotel, I came to know that they have completely messed up my reservation. I called the priceline.com and/costumer care center no, the booking, com answer and spoke to me in complete rude, high tone that it is the same thing, you made reservation, I can not do anything about it. If you have any proof that proof, please send it to us over the email address, when i replied that You send the completely messed up confirmation, how can i get the email. I requested to get his name and ID no, or staff code, he just said, I can not give it you, and good bye, don't call me again if you don't have proof. Before, I say anything about proof, he hung up the phone on me. He did not let me speak to his supervisor. He just hang up. Very poor support, I would never ever book through Booking.com and will 100% negative reviews on every possible social media.

Booked a two night stay at the Abbey in Wisconsin because the ad said NO DEPOSIT required. When I saw over $238 coming through my bank the next day I promptly cancelled the booking. Thinking the charge would fall off like most do I was charged and still not yet refunded the amount (takes up to a week) yeah right. I not only should be refunded the booking amount but the $144 over draft charges my bank cost me because of this mishap!

Booking.com flooded me with "FREE CANCELATION" emails so I gave them a try. I have booked travel all over the world using these types of sites.

I booked a 3 night stay for September 15-18,2016 on August 1st and canceled it on August 4th. The Booking.com site promised FREE cancelations. I was then charged $291.90 cancelation fee from Erik's Retreat. Their official policy is a 70% charge if canceled 30 days in advance and 100% charge after that time. I didn't read the policy carefully but assumed that I was well within any window by canceling 45 days out. I tried to work this out with them and they not only would not return my call, but I received an email from their attorney. I am a very experienced traveler and have lived over seas - NEVER have I been charge a fee for canceling a hotel room - let alone after canceling in only 3 days and with 45 days notice. Please be careful! Even a seasoned traveler can get cheated! What's even worse is that they gave me the excuse that they are a non-profit and it is a "donation for Autism". I actually donate to that cause so it is really insulting that this is how they conduct their business. Please be very careful with both Booking.com and Erik's Retreat in Edina Minnesota.

A group of Fraudsters in Batumi (Georgia) using Booking.com website for cheating of tourists.
They offering nice looking apartment "Qeti Apartment" in Saiatnova Street 3 witch is not for rent. As soon the peoples booking this Apt. And arriving in Batumi, the fraudster tells them that "Qeti Apt" is not available and offering old dirty apartments in not safe area very fare from the beach for lot of money. I by my self have been in this situation in July this year. I have informed Booking. Com in writing and by phone many times about this situation and provided phone numbers of the witnesses in Batumi. Regardless of this information Booking com. Still offering not existing apartment on his website.The company provides terrible service and does not looking for safety of the clients.
Vlad from Kyiv

You can make a reservation with just one click. With a smartphone or tablet, simply an inadvertent screen soft touch... and you are CHEATED. Even if you cancel it 10 seconds later, you are into the "cancellation policy". In many cases, a full day of stay will be charged to your credit card. If you can communicate with booking (very hard, certainly) it's absolutely useless. They will simply invoke the "cancellation policy". I had their "Genius" category and nothing. They don't mind to lose a good customer for ever. They simply prefer to CHEAT you. It's unbelievable but it's true.