Booking.comReviews 4,273

How a company could list on their platform a BB as four stars hotel? Welcome to Booking.com.
We used their platform to book a hotel in Amsterdam (NOT BB Bed and Breakfast), for my surprise the HOTEL is on above of bar, the reception is in bar not lift and the staircase something from last 19th century in fact nowadays is a ladder. The rooms no air- con etc
Obvious, I couldnt even consider staying for free they charged per night 175 Euros, which until our money still either on hands of Booking.com or the operator.
Walking 100meters from the famous 4 stars Booking.com Hotel finally, we find a proper HOTEL NH charging less money 165 Euros, nice hotel, balcony, fridge, air.con, breakfast etc
Do I believe Booking. Com or operator goes to reimburse me? NOT ALL.
Do I let my money goes? NOT AT ALL.

We booked our entire vacation through booking.com. Every hotel/Motel was exactly the cost we were quoted and we never had an issue with mixed up rooms or anything like that. One motel miss represented themselves thru their own web sight and pics. So we cancelled the day of at the motel, hopped on booking.com and booked a same day booking at a named hotel. With in 15 minutes booking.com representative had called us and talked the motel we cancelled at to give us our money back and they actually gave us cash on the spot! The motel was Probably wanting to avoid the visa fees for cancelling but nonetheless we got our money back. The booking.com representative was very helpful in that whole ordeal especially once we mentioned that my family felt unsafe at the motel we cancelled our reservation. We never had an issue with being shunned from any of the free continental breakfast or anything like that from booking thru booking.com. We had a wonderful vacation and absolutely no issues with booking.com and plan on using them for many years to come.

Booked accommodation a week in an advance (to visit my sick mum in hospital).
Turned up to find the hotel had no rooms for us.
Booking.com failed to make sure we were notified. We couldn't answer their two missed calls as were driving. They could have texted - no good sending an email as couldn't access them on the road. Easy to work out this might be the case only hours before the book-in time. (if these calls were anything like the third, received after the hotel rang them after we were turned away, they did not give enough time to answer anyway!)

The first fault may have been with the hotel but booking.com must still be held accountable. Like attracts like, and as stated above they did not do enough to let us know. (Providing more expensive alternatives tens, of miles away is not enough).
The hotel cancelled because they were full, on the day of the stay, when perhaps they should have not taken the booking when initially booked a week before, or better turned away other guests who turned up without booking in advance because they already had our booking.

I thought I reserved a room in Reykavik, IC. When I received an email from booking.com, it said the room was booked with no cancellation. What does "no cancellation" mean? Everything can be cancelled especially if you do not sign. Anyway, I told booking, com to cancel and they said they would have to contact the site, and the site said, no."
This place apparently goes by many names. (How can I enter a contract if I do not know with whom I am dealing?) Whatever, so I told my bank before I left that I disputed the charge, but they had not charged me yet. Today, I noticed six! Charges from this place that I did not know was the place because the charge came from Kopavogur not Reykjavik. Funny since I was staying in Kopavogur. Funny that there were six mini charges over two day with four days in between charges - like they did not want me to notice that they were charging me. Oh, and the charges indicated a website not the name of the establishment - shady. What does booking.com do? Nothing. I cancelled. They are an American company and should have the interests of Americans in mind. A wonderful memory is no marred. I do not know what to do. I contacted my bank. I contracted the Icelandic Consulate because I think it is a shady business. I asked a free legal site if I have grounds for a class action. Oh, this is crazy. I am not rich - I am a school teacher. I should not have to eat over $800.00 for a place at which I did not stay.

In January of this year I had booked a hotel stay in Montreal through Price Line. The trip was supposed to take place in late July of this year. On the computer I was shown a price of $79.00 per night + applicable taxes. Once I approved this I was sent a conformation from Booking.Com and it showed my price per night at $107.19 + applicable taxes per night. As soon as I received this conformation I contacted Booking.Com to see why the rate change. They said this was the rate and that is it. I then asked that they cancel my reservation because they could not honor the rate I was initially shown. I had booked this on my American Express Gold card. About 2 months later I received my American Express bill and it showed the hotel charge for the order that I had cancelled. I then contact American Express to see what happened. They stated that Booking.Com refused the cancellation and that I was stuck paying for that reservation. I proceeded to open a charge dispute with American Express for this charge. After months of running around and making calls I finally received word from American Express that there is nothing they can do and that I am stuck paying for this charge. What is the pointg of having credit card protection if it does not apply to a company like Booking.Com? It is not as if I cancelled this a week before my trip. I sent it out to them about 10 minutes after I received my conformation. I have also contacted booking.Com and they say there is nothing they can do even if the price shown is not what I had accepted. I find this be an entrapment sale in which borderlines on fraud. I am sure that I am not the only one who has had this happen to them from Booking.Com! Where is the customer service? How do you expect to have repeat customers if this is the way you act? And on top of it I am very disappointed with American Express. I can assure this that after this is over I will be cancelling my account with them which I have had for over 20 years. I can assure you that I will never use booking.com or Priceline again. I hope that more people stick up for their rights to stop these companies form taking advantage of us.

Chris Godin
Edmonton

I have made the mistake again and booked my room via Booking.com. The hotel in Italy is on a crowded high way. I am looking at a blind wall. There is absolutely no closed space in a room for 4 persons. Premium price for a@#$$-hotel thanks to the inaccurate pictures and descriptions by booking.com. And it is not the first time either. On one of my previous bookings the forgot to mention that the hotel was literally in the middle of the jungle and almost impossible to reach.

On arrival got an apartment of 35m2 instead of 55m2 reserved, no veranda as booked, just 4m2 balcony over concrete parking lot with 2 aircon compressors installed on floor! Complained in vain, no responsibility accepted, no refund offered. Like nothing ever happened. Risk of making reservation through booking.com too big to be worth it. When all's well, all's well - but when something goes wrong you are on your own - you hang to dry.

I have booked twice with Booking.com... both times the reservation dates were wrong. The first time I booked it using my phone... used the "book for tonight" button... got to the motel and the reservation was for the next night. Fortunately, they were able to give us a room. The second time I used my computer, several days early, and was very careful about the date... We had had a death in the family and I didn't check the confirmation, as I should have. That night, I called to let them know that we were coming in later than I had said only to find out that they had no reservation for us and they were filled... as was everyone else in town. Fortunately, about an hour later she called to tell me that one had come available... she felt terrible about the mix-up. When I got home I discovered that my reservation was a month out... totally different day date also. I don't plan to use Booking.com again, unless I call the motel the same day to verify my reservation.

I made hotel reservation in May to New York, unfortunately, our number of parties changed and I cancelled reservation. The hotel refused to give me full refund stating that they have a no refund policy, which I made sure and check the hotel's cancellation policy before making reservation. Booking.com staff have been extremely helpful and they have been very good in giving me update with the issue. Booking.com ended up giving us the refund. We have been Booking.com customers for the last ten years.

I booked a private hot tub suite. The ONLY reason I went to this hotel was for the hot tub suite. I got to the hotel and we were given a room with NO hot tub and bunk beds. I asked the hotel and they said booking.com told them that' what I wanted. I called them, they insisted I booked a bunk bed suite even though i was looking at my conformation email for the SPA BATH SUITE. Then, after arguing with the lady on the phone she hung up on me! So rude. Then as I called back they pretended to not hear me, which I know was bs since they were trying to hold in a laugh. They refuse to admit any fault and insist I'm crazy. Yes, maybe I'm crazy for booking through such an unprofessional website, but not crazy enough to confuse bunk beds with a hot tub suite. This was supposed to be a romantic-get-away with my boyfriend. The bunk beds definitely ruin it.

Booking.com cover their website with tempting phrases 'book now' 'cancel later' 'free cancellation' but for goodness sake look closely at the individual terms. Some hotels allow cancellation up to the month before, then take 30% cancellation thereafter - there are other versions of stricter and more lenient cancellation policies, based on the local market conditions - some places would go under if they allowed people to essentially block rooms only for them to be cancelled at the last minute - Much of the info is behind icons you have to hover your mouse over them in the PC format (not sure about Tablet and iPhone formats) - and 'free cancellation' can flash up even if this only applies up to the month before arrival, which is MISLEADING. Buyer beware! The hotels cannot control this Booking.com website content and it has been pointed out to them, but they will not listen.

We made a reservation at a hotel through bookings.co. When we arrived our room had been given away so we were offered a different smaller room. We took it as we were looking forward to our stay. The next morning uponcalli g to get our debt card balance we had learned our money was gone. Turned out, the hotel charged us for a broken cancellation for the original room which they gave away and then another charge that bookingscom had arranged for the original room which again we didn't cancel our room was given away. Now our money is gone, our vacation ruined because we have to wait on a refund not even a whole refund since the hotel says that booking authorized the other charge which btw was more than the actual hotel even charged us mistakenly thenselves. Now as we head home with heavy hearts I implore you in the spirit of loving man kind, Bookings.com, make this right for my family. This was supposed to be a relaxing fun trip before my wage started chemo, I pray this doesn't happen to anyone else

I wanted to go on a 3 night vacation, so I booked the room. When I booked the room it didn't say it was free cancellation, even though Booking.com does run commercials now where they advertise free cancellations, I was aware that I would be charged if I were to cancel. After I had booked the room, which the stay was only 5 weeks from the time I booked it to when I was to go on vacation, I was able to see a page that stated that if I were to cancel up until 4 weeks before my stay I would only be charged something like $49. After that first week if I were to cancel I would be charged $400. Not only was that insane on their part, I was told that the hotel, not Booking.com, would have to per-authorize my card for one nights stay. A few days after I booked the room I wasn't only charged one night stay; my card was charged for the entire vacation. I didn't want that because I had intended to pay for my vacation at the hotel in cash. When I asked why I was charged the full price of my vacation, I was told that the hotel had done that, which later on I found out was a lie. The entire vacations stay was $200 per night, which after taxes and fees wound up being a total of $684. A couple of weeks before my trip the total price of the vacation went up from $684 to $714. I contacted their customer service multiple times and I never got a response. Then I was asked why I was charged a. 5% credit card fee when I didn't want to use a credit card in the first place. After a few days their customer service department called me and told me that I wouldn't be charged that fee. After all of the trips and vacations I've booked using other websites throughout the years, I have never had this much trouble and headaches as I've had with Bookings.com.