Booking.comReviews 4,273

I booked at 2pm today a two room, two night stay through booking.com. Cost was 815 Euro. I found out at 11 pm that there will be a train and airport strike the day I was to depart from Florence, Italy. When I tried to cancel, booking.com tried to cancel with the Hotel but was unable. This has forced me to either remain stranded or loose my 815 Euro! Shame on you booking.com! You will never see another reservation from me again!

I have booked a house on Booking.com for vacation in Italy. It was located above Sorrento. Before that I stayed for a few days in Rome with my friends. One day before going to that house Booking.com tried to call me (couldn't hear my pone out in the city) and emailed me. I saw the email in the evening. My booking for the next day (placed more than 2 months back) was cancelled with absolutely no explanation. The offered alternative house not very far. Same cost for me. Well I've seen that house when I was booking. It was cheaper and significantly lower standard. On top of that the road to that place was so narrow, you can spread your hands and touch the walls of the houses on both sides. The house I booked was located on a normally wide road (I checked that while looking for a place). The car I rented got damaged and I had to pay EUR475 because of that. No response from Booking.com on that and no compensation of course.
Since the booking was cancelled by the owner of the house and he organized the new one I tried to call him, but the number on the site was not working. Sent him a message and got an answer with phone numbers for the new place. The strange thing was that he said "our numbers are...", meaning to me that it is the same owner. Looks like they are offering the great looking house on Booking.com and if they have someone who wants to stay longer or pay more, they just cancel the booking of anyone who booked it for short time or cheaper on sites like Booking.com.
After my booking was cancelled I was not able to leave review and rating for the place that cancelled my booking neither for the alternative place.

I don't feel safe booking on that website anymore. My stay at Sorrento got 5 times more expensive because of the damaged car not covered by insurance. I booked twice with them. The first one was for our stay in Rome. That one was great.

Horrible experience. They are probably the only reservation mediator who do not have 1800 number for the customer service and most importantly they do not send you the booking confirmation and itenary details unless you sign up and open an account with them. No other company forces you to sign-up. We made a hotel reservation in dubai. They didn't send the email with confirmation (I checked Spam & Trash folders and it never came in) and didn't charge the credit card at booking time. As a result, we could not find the reservation hence made another booking for the same dates through a different provider. Interestingly they sent an email notifying "No Show" after the stay date passed and charged $274. Why email after No-Show but not when you Book? Unfair business practice. Credit card dispute didn't solve the matter. They are in Europe hence a law suit in U.S. Court can't be filed against them. You can't talk to them as there is no phone access so email was the only resort and they will not budge.

I booked a hotel through booking.com as it was listed at a great price and I'm on a budget. I did the book now, pay later option. My flight was delayed and I got to my hotel around 11:00. The office was locked, there was no answer at the local number and calls I made to booking.com (and I tried more than one number) went unanswered or through so many switch overs my call was lost. Long story short, I was left in a city I hadn't been in before (Phoenix) with no place to stay at 11:00 at night. Booking.com then charged me a 50 dollar "cancellation" fee after I had called, emailed and tried in vain to contact the hotel I had reserved the room with. I left a negative review on their site and was told the couldn't post my review because I hadn't actually stayed at the hotel! I'll never use booking.com again. The next time I think I see a good deal there, I'll just light a 50 dollar bill on fire and sleep in my car!

Booking.com is doing a fraud with their business policy and worst customer service as an USA based company.

I have an international hotel booking for Medinah, SA with booking.com, the Booking number: *******. It was done about 4-5 weeks prior to travel and everything was assured by Booking.com. But on the date of arrival, my hotel booking was cancelled just 2 hours before my arrival and while I was in flight, left me stranded with my family with no where to go in a highly peaked season. Booking.com was saying they sent me an email, but I was in fligth at that time. According to Booking.com, hotel marked the credite card as invalid, whereas I have booked other international hotels without any issue for same trip. This is ridiculous. If the internatinal hotels are trying to do the transaction, why did we rely on booking.com, why not calling them directly?

Also, after I back to US, I tried to call the Booking.com customer service, first time the lady hung up when I asked to talk to manager. Then second time the manager just say sorry, but did nothing to compensate my misery and booking the high priced hotel on that night.

I will absolutely NOT recommend Booking.com and will try my best to warn everyone about their worst customer service. Please try its competetors for better service and not stand in foreign soil with nightmare.

Hotels and B and B's deliberately over rated probably for bigger share of commission. It is actually far far cheaper using a household name like travel lodge as there standards are extremely high because of the obvious reason of reputation. Used booking dot com. They are just a money making machine. Not interested in your holiday or if u had a pleasant stay or not. Also a site that tells lies. I have the proof. I hope this review will be helpful to at least one person.

In November 2015 we booked a 1 week holiday in Waikiki, Hawaii in what they described as "Waikiki Grand One Bedroom Condo". When we arrived we found it was just a studio/hotel room which did not even have a table and chairs and not even a wash basin or power point in the bathroom. A far cry from a One bedroom condo! Furthermore the advert stated:
-the condo was 46m when in fact it was only 28m
-that toiletries were supplied when they weren't
-that the condo had a city/garden view when all you could see was the leaves and branches of a huge tree hard up against the window.
-that it slept 2-4 but the other 2 had to sleep on an uncomfortable, worn-out sofa bed.
The apartment was significantly sub-standard.
When we brought all this to the attention of booking com they simply forwarded our complaint to the apartment advertiser and took no responsibility for their part.
The advertiser of the condo naturally refused the refund request and the advert still remains with the same deceitful, misleading description.
Seriously both the advertiser of the property and booking.com should be held accountable and brought to justice.
Like others here we wont be using them again.