Booking.comReviews 4,273

Booking.com did not make the reservation at the hotel, even though we had a confirmation from Booking, and even though we had at least two emails from Booking reminding us of our upcoming stay. Then, when we arrived at the hotel late at night to find that there was no reservation and no rooms available, Booking told us that we would have to deal with the hotel and that they would 'look into' refunding our money.
We were told at the hotel that this happens all the time with Booking.com
Stay away. Use someone else is my advice.

ONLY put 5 so it would be read. I used booking.com a few times and had no issues, however... Last month for me and my husbands anniversary we booked a place for a few nights. While out to dinner on our first night we received a phone call from a different hotel asking us when we would be arriving. I had never even heard of and never received any confirmation emails about. I received multiple reminders about the hotel we did book but not ONE about this other hotel we supposedly booked the same weekend as the other. We ended up paying $200 for the first night at the place we were not even staying at... needless to say I was very frustrated and when I called booking.com they would not do anything about it. They said on there end that they sent a confirmation email. We looked on both my husband and my email history & spam up till the day that I supposedly booked the other hotel and there was NO email confirmation about it nor were their any reminders like for the hotel I actually did book. Not use this site you will loose time and money you work hard for!

Booked our hotel through booking.com easily and with many different options. BUT. Once arriving to the hotel that we had received an email confirmation through booking. The guy at the front desk informed us that booking messed up and they didn't have any rooms available and have been booked for the past two days. We had to wait for booking to call us back to figure out a solution. We found another place on booking that was just a little more which they said they will pay the difference in prices for our inconvenience, but that hasn't happened yet so we will have to wait and see.

WE travel extensively and tried Booking.com. We tried to make a change to our hotel stay and our hotel told us we had to contact them! We asked them 4 days in advance to cancel our last night and the computer said"No changes are available"! So we lost our 405.00 for our last night stay--! The hotel would have honored our request to cancel if we had booked with them directly! So watch our if you need to make a change as they will benefit--not the customer. Now, we know and will never use them again! There loss our gain---as we travel a lot! SOK

Booking.com makes it easy and friendly for you to put in your credit card details and allows cheap hotels to take control of your account, without your authorization (for example entering a CVC code is not necessary) they promoted the same hotel that ripped me off and refused to refund one hour after I booked and cancelled. The same hotel who has got bad reviews all over keeps popping up every time you search for a hotel. They offer no security to customers and then tell them its the hotel and that they cannot do anything about it. Very Bad Experience

This holiday home is a disaster and I felt extremely disappointed with it. I arrived on Thursday afternoon 23/6/16 the key was in the door nobody to welcome me. I left and came back around 9:30 to be met by a young girl and a man, she said hello never introduced herself never said your welcome. When I entered the house the musty smell would knock you out. The bins were full and stinky. The coffee had gone hard in the jar the T. V wasn't working the shower wasn't working down stairs there was cobwebs every where, the windows were moldy and some wouldn't open. We had to clean the house ourselves. The toilet up stairs wouldn't flush. When I spoke to the girl in question it was someones else fault. No fire blanket or fire extinguisher. I wouldn't want anyone else to experience what I did at the cost of 540.

Booked a weekend in Edinburgh for the marathon and was suppose to stay at Masson Hotel. After a 4+ hour drive we arrived there, only to be told they haven't a booking for us. I showed them my conformation from booking.com and the hotel staff did their best to sort this problem. We got offered student digs which wasn't the best and we decided to find a place to stay ourselves. As the rugby was on, school hols and the marathon was on Edingburgh was 98% booked up. We chose to stay at the cheapest place which was double the price what we originally payed. After the break I made a complaint to booking.com and they agreed to refund the difference back which I thought was fair. I'm still waiting on this refund and it's almost a month later. I've contacted them and the customer service team give me different answers each time I contact them. I was suppose to get it originally within 15 working days. Then a customer service person told me It should only take 10days and will be refunded tomorrow. I was told it will be put into the account which my card is registered with them. I got and email asking for my card number, which I completed and sent. It also said another 5wotking days to be processed. It's almost a month on and I've still not received a penny. My conclusion to booking.com is their communication is terrible. Their service team need training to be more competent and work as a team, learn the refund procedure as they all seem to be complacent.
I wouldn't use booking.com again. I'm not the 1st with this problem and won't be the last.

To two days, a week before the travel, which is completely permitted. Until you try to do it and their website "modify" says "Days not available." How could a subset of a guaranteed reservation not be available? Called (from Greece) to hotel (in Paris) and was told -- "We can't change it, only booking.com can." Which started the run around. Took 3 hours of calls, etc, to eventually get the first reservation reduced. I'll not use them again.

I booked a room with booking.com only to realise I've got the dates wrong, it can happen to anyone, it will be fine I thought. I cancelled immediately so I could book again with the correct dates. Unfortunately it turned out they will still charge the full amount for the room, because they have some bs no cancellation policy that's of course very well hidden while you're booking.
Please DON'T EVER EVER use this site, they're absolute scammers!