Booking.comReviews 4,273

No teacher will use your service after your commercial based on incompetent airhead. Perpetuates stereotype of public school educators as incompetent, incapable of classroom management, teaching critical skills, or being passionate about importance of their careers. SHAME ON YOU!

I use booking to book a hotel on most trips I take. I have never has an issue with them at all. They are true to their price match guarantee and everyone I have ever talked to on their customer care line has been wonderful and so accommodating. I am a genius member and there are so many great deals. I will always use them!

Amazing service loely place to stay very welcoming terry and Liz very happy with my stay would be coming back again

Cancelled motel room in Phoenix az 3 weeks in advance, motel charged cc 217.00 booking is no help to get a refund and the motel says it won't give refund because they did not get a notice of cancellation, I have an email dated 3 weeks before reservation of the cancellation from booking. No help from booking will not use again.

I booked a trip for my GS troop and had to cancel when told about medical problems and doctors didn't want me traveling. Troop is still being charged over $807. So they took the 807, canceled the reservation, and won't give a refund or option to stay another time. They are stealing money from little girls. Please don't use them!

Booked a hotel with a free cancellation option. However the small print stated that the hotel can charge from visa a 100% prepayment for the first 2 nights. 6k was deducted by the hotel from my visa immediately. I cancelled booking. A week has passed and I'm still waiting for my refund... can't use my visa as maxed limit

Booking.com allowed me to book, and confirmed, a great rate on a hotel in Hawaii. A few days later they emailed, asking to me cancel. My options were to cancel, or pay 6.5x the rate I was CONFIRMED to receive. The are offering nothing to make amends for this situation. Don't bother trying to get a great deal with them. It's probably a myth.

Did not stay at a hotel I booked through this company as was NOT as stated on web site, but was unclean and run down. Boookin.com unhelpful about giving me a refund after the hotel they recommen would not give me one either, now having to go through my credit card provider. Customer service was awful and I would never use again or believe whats on their web site regarding hotels.

I always get excellent results, much better than other travel sites, free cancellation policy suits me fine. Sometimes we need to cancel unexpectedly.
Also the Genius discount on some hotels is an added bonus.

Rating is far off. You will be staying in a motel that is disgusting and ran by middle eastern people

We had a reservation through booking.com in Urbana Champagne and was unpleasantly surprised when I got there that it never even booked. It was very inconvenient because we were there for moms weekend and had to find something else. Terrible experience.

This site said the place we booked was 14.3 miles from Oban! Perhaps if you had Concorde! Took three hours and a ferry from Oban! Completely misleading I will never use them again

All I wanted to do is change the reservation. The whole interaction was purposely frustrating and the agent was belligerent and lying. This group will not last long. It is fraudulent.

Excellent hotel very warm welcome and noting was to much trouble. Rooms very large and have traditional country furniture which made its wonderful country character and feel perfect location for area. Really enjoyed our stay

I needed to make a change in my reservation. I was within the alloted time for changes. I was told i would receive an email with a decision within 48 hours. I have already returned from my trip and still have not heard from them. I consider that very unprofessional.