Booking.comReviews 4,273

They will cancel your flight, send you an email with no contact information, reference numbers that don't work once you do locate their phone number online, then use a third party company to manage the problems they created, emails go back and forth with zero actions. Phone line frequently gives a busy signal. Do not use this scam site. I can't believe they are still in business with this garbage service. Stick with Expedia or the airlines themselves, although in the case of Avianca... but that's a different unpleasant review. This site will frustrate you beyond belief if you use if for airline tickets. DO NOT USE IT FOR THAT, YOU WILL BE SO SORRY.

I have used booking.com for many years without a problem. But after a BAD experience with Jacó Lodge in Costa Rica, I learned that when a hotel capriciously cancels a reservation, the offended customer cannot leave a review on Booking.com, a very convenient escape method for a bad hotel. I guess I will now use Booking.com only for searching and will use hotels.com or Expedia or TripAdvisor or actual hotel websites for making reservations

I've been trying to get a refund since August for a trip I took in October. I've spent days and hours trying to get this refund. Alaska airline canceled the flight in August. I immediately ask for a refund. I know Alaska cut a refund check to you an 1/14/22. It's my money and I am intitled to it since Alaska canceled flight not me. I will never use booking again and I have nothing good to say about booking.com. It's been a nightmare! I've asked several agents for management but they all say there is no management. They suck!

DO NOT RECOMMEND! BEWARE, THEIVERY AT ITS FINEST.
Half of my sons flight home was canceled by the airline. (Austin to Florida), the Florida to Kentucky was not... with no other appropriate flight options available, we canceled the second leg of his trip. Got the refund letter on Jan 2. Called airline a few days later (holidays) they say it was refunded to cc on file. That cc was thru booking.com. Gave it till the end of the month to follow up, couple weeks to get from airline to b. C then a couple more from b. C to me... I've called booking twice and both times I'm told there's no time frame for the refund. The first call I was told that it showed they had NOT received the refund from the airline, but with further review, it appeared as though it HAD been received and my issue was being escalated for answers, with no time frame for me to expect any kind of answer or the refund. Though she mentioned 72hrs so I gave them a few more days. The second resulted in them NOT receiving the refund, no escalation, and STILL no expected time frame. I have never experienced this. As far as I understood, a financial institution is responsible for getting redunds (or other transactions) completed within a certain time (not seen it take more than 14 business days, but MAYBE 30)... not according to booking.com they say the refund could take as many as 1 day, 1 yr, 10 yrs, even 100... wtaf!?!? There's noone to go to for further help. B. C: "Or you can email the complaint department." Me: what's the email address, who do I contact? B. C:"I told you, email the complaint dept". Basically, they'll get your refund to you when they feel like it, IF they feel like it. Meanwhile, I'm paying interest on a flight that should have been refunded on top of the additional cost to get my boy back to school on time. Booking.com is a crooked company and their customer service is a joke.

Booking.com list hotel for $185 per night, little did I know the second night was $374, What a scam. We also search and booked a Pet Friendly hotel. Nothing mentioned about added pet charges at the hotel. We called the hotel after the booking and they charge $200 pet fee OMG! I could cancel the whole thing and I'm still charged $200 less than 24 hrs after booking. DO NOT Use Booking.com!

Booking send me a "refund email" for a cancellation done (car rental) back in August, after 6 month I still don't get any refund, is impossible to find them

This site is a scam, as I say this as they claim on their site that they do price match, but when you get the same hotel and same room on the same day, for a lower price at another site, they state it's not the same cancellation policy so they cannot price match it, to me, this is the biggest marketing scheme ever, and it is truly hidden bait and switch, and for that reason, I find this site to be DISHONEST and advise any travelers to avoid using this site, as you will get burnt in one way or other.

I rented a car through one of their affiliates, rentalcars.com. When I got to the desk at Thrifty, they said the reservation had been cancelled weeks ago and they would not recognize my voucher. Booking.com simply refuses to acknowledge their mistake and reimburse my money. Nobody in customer service responds.

I have used Booking.com for many years. I always read reviews from other guests before actually booking and always book a room that I can cancel should I need to. At Genius level 2 I get great prices. I have never had bad service or stayed at a hotel that was awful or even bad. I guess I am just lucky to make the 'right' choices…

I recently realized I was going to be overpaying anywhere from $68-115 for my upcoming hotel stay of 2 nights. I collected my data which 100% matched my booking and sent it all in more than 24 hours prior to check in per policy and for several days I got the run around from staff. I was lied to several times because I confirmed things with the hotel which they didn't like. I was told things didn't match because they made it where it couldn't like changing the words on their site from "standard 2 queen room" to "queen 2 queen room" which I confirmed with hotel was same room type and not a suite but I wasn't given my full credit due to that wording. I was hung up on twice during this experience after 40 mins on hold. Very upsetting customer service. I have used this app for many years and after this and feeling constantly lied too and undervalued as a customer I will no longer use them sadly.

We requested a flight to and from specific cities... they changed to a different city because there wasn't anything available... but there was no mention that Hey, since there isn't anything available within the time frame at this airport we are switching you to other cities... here you go... they switched us from BUR to LGB OMG... this is almost a two hour difference to travel to the airport... I called within 5 minutes of booking and got the most unbelieveable run around... we have to ask the airline for permission... yada yada yada... I'm like just let me me cancel and I will reschedule the correct way... blah blah blah... and then Let me speak with a manager. NO. I'm like WHAT? NO... I won't transfer you to a supervisor... they're busy with important things.
NEVER... I told him, EVER again, will I use Booking.com. I will cancel everything and NEVER use your service! This is the WORST ever... The last time we used them we canceled a rental car within the time frame specified and they and rebooked a different car for a different time. They promised no cancellation charge as it was not specified in the contract... but two weeks later... a cancellation charge popped up on my card. HATE bookings! They're not helpful and liars!

I regretted using booking.com and I never do it again. First of all they support the merchant not the customer. In my trip I tried to cancel few reservation but still fighting for the refund. In one area says call this number which is an international call and I had to buy a calling card to call yet I was on hold until my minutes run out. Cost me $20 for nothing. It looks good but when you are in a trouble, you are on your own.

I have used Booking.com twice, and was disappointed BOTH times. The first time, my hotel was approximately one hour away from the airport, so I opted to use the taxi reservation service through Booking.com. I was left stranded at the airport in the evening, in a foreign country where I do not know the language because my flight was late and the taxi company did not honor the terms of the reservation. When I contacted Booking.com, they said that there was nothing that they could do because they are only they reservation agency.

This time, I booked a room at a hotel with pleasant photos on the Booking.com website. When I arrived, the room was bare, except for the bed, and the window and do would not lock. Again, I reached out to Booking.com, after checking out, and they said that I was still responsible for the full reservation cost because that is the hotel's policy. Then they said, "Sorry. Make sure to write a review."

I will NEVER use Booking.com again.

We booked through third-party bookings.com the room was nonrefundable but girlfriend became positive so we had to reschedule the room bookings.com charged $54 after I noticed the charge I cancelled the bookings the only refunded me $10.20 from the $54 plus the room so I lost 275 with taxes and the third party probably did not even pay the hotel we are working with the hotel alone and I think the hotel is going to give us today's date because of bookings.com and they have removed bookings.com so what bookings.com is saying if you are positive and you have a nonrefundable room you might as well go to the hotel and spread it to all the workers and guests great job booking.com even though you ask for proof we sent it and we still had bad results at least the hotel is working with us great job again

I booked a condo on Jan. 7,2011 for Hawaii for our March 2022, which was fully refundable till end of Feb 2022 as read on the VACASA (BOOKING.COM) site. I discovered that the condo had no pool so cancelled it the next day, Jan 8,2022. Despite my cancellation the full charge of $6500 CAD was processed and here I am Jan 19th and they still haven't refunded the money but acknowledge that I requested the cancellation nearly 2 weeks ago and said it would still take another 3 days to show up on my card. This has been a terrible experience.

I used booking alot, but now will never again.
I booked a hotel with them near to where I was working. On the evening of the booking I arrived at the hotel and could not gain access. I waited in the rain for over an hour and could not get in contact with the hotel. I gave up as it was nearly midnight by now and booked another hotel nearby. I discovered that the hotel that day (4 days after I had booked). That the hotel had sent me an email changing the address of the booking to a completely differant Town miles away from where I need to be.
The hotel are saying it is a non refundable booking and booking.com are refusing to help.
My only option now is to go down the legal route.

Not at all interested in customer problems send only prepared standard answers! Only I asked that change dates, answer just go Fuc…

If I could have a negative star, I would. Their customer service is horrendous. Will not fix a mistake they made on their hotel description, which cost me money! Refuse to refund or do anything. No supervisor available after 20 minute hold! Liars and scammers.