Booking.comReviews 4,273

I will not be using Booking.com again. The people at Hampton Inn in Georgetown were kind enough to refund my "no-show" fee, but that should not have been charged in the first place as I followed instructions to cancel my booking through you with 4 DAYS NOTICE. If you don't plan to monitor and respond to emails, I suggest you don't instruct people to reply directly to them for assistance.

Friday February 18 2020, I called to reserve a hotel room, from Friday to Tuesday February 22. I get to the room on Friday to find out booking.com made my reservation is for August 2022. So I was left with no place to stay and my debit card short $150, I have a email saying my cancellation was free, and a email saying I owe the $150, both emails from booking.com...

They will cancel your reservation and rebook it with someone else without telling you. To avoid ruining my plans in the future, i will not be using booking.com again

Reservation at a Best Western Resort was never received by the resort! Was peak season and unfortunately the resort was completely sold out, as were most decent lodgings in the area. Booking.com agent was no help whatsoever. Alternate lodging Booking suggested was a rat-hole. NEVER AGAIN!

Storm Eunice hit and all trains cancelled which consequently led to us not making it to the hotel. They refuse to give us credit to even just stay another day or give refund. With prices soaring it's disappointing that a massive corporation refuse to help a customer out. When I used to book as a business and they were very flexible because they only think about money. Don't get me wrong if everything is going smoothly, they are fine. Very disappointed

We had a reservation for one night at a hotel and when we got to the hotel they said that they had to cancel many online bookings due to over booking. I did not receive an email, phone call, nothing! This is the worst experience I've ever had with online booking. You all can go $#*! yourselves.

I will never use this scamming company ever again. The reservation ended up costing twice as much as they told me it would. Reserve directly through the hotel.

I used to love booking.com but now it should be called booking.con. I have just booked a hotel and it was a) a confusing process with all the room configurations and b) they made a promise about not charging me and then the hotel charged me within one hour of the booking. I have phone customer services and it's not their fault - it's the hotels fault?! This company had seriously lost its way. I won't be using it again.

I recently booked a hotel through Priceline. The room we were checked in was substandard for the amount we paid torn and dirty curtains very loud exhaust fan, coffee maker non-functional dirty fridge, and much more. Upon calling Priceline I was connected to Booking.com somewhere in Asia I was quite surprised to know that Priceline has a partnership with Booking.com, anyways I talked to their customer service couple they absolutely were unhelpful and completely lacked the customer mindset they asked me to send them pictures and videos, which I did. No response I called them a couple of days later none of them seemed to have opened my complaint and all the pictures or videos. I hung up on them. I wouldn't at all recommend going through Priceline or Booking.com. Extremely poor and unprofessional customer service. The hotel room was not worth $60 a night I paid $190 for a total of $1070.

I booked a trip through booking.com 2 weeks ago and today i received an email saying that my trip was canceled. I have 2 days before my birthday trip and now i have to find another room. This is my first time booking through bookings.com and will be my very last!

I had booked a hotel in Tucson, AZ for the gem show, and drove all through the night about 12 hours. When I got into Tucson, my hotel that I had booked was under construction and it was fenced off. I contacted customer support, asking for them to put me into another hotel, or to use the money that was already spent towards another hotel for the night. They said they couldn't do anything but refund me, between 7-12 business days. I had only emergency money left in my account due to the gem show and peoples acceptances of cash only for purchases. They had told me to ask somebody else to pay for my hotel since I wouldn't BSs getting my refund for the trip. Completely unprofessional and terrible customer service. The first person I talked to was a broken record of saying "Sorry". I wanted results not apologies, but they do not care.
I have proof, but the file size is the image is 3mb too large.

Booked a hotel, canceled, and refused to return money while also lying about talking to the hotel where I booked. I reached out to the hotel in question and spoke to the Director who stated Booking.com never reached out to them, however, they were not holding and money and not charging me. Booking stated they did, will not be using it again. Booking.com stopped talking to me as soon as I called them out. Contact with booking.com only holds money if the hotel holds it. The hotel in question also stated they had issues with booking.com in the past and were not happy with it.

I've tried to call to confirm my flight schedule change only to be transferred and shortly after hung up on 6x's. Most of the reps are rude, argumentative, short and unhelpful. They cut you off when you're talking and do not allow you to explain that you don't need to be transferred to the same department you were just in. I was also trying to cancel two passengers on my booking and spent 3hrs, most of which was spent calling back after being hung up on and repeating myself. Before I could get the words REFUND out of my mouth I was interrupted and told my flight was changed and I had to confirm. Round and round on this merry go ride I went, time I will never get back. I will gladly pay any amount to never deal with them again. If you value your time in the slightest do not book with them.

Becaful when you read on booking.com that you can cancel without cost or charges. It is all lies. Their business exposes you to forex risk. This company lacks integrity and do not stand by their words. They are cheat.

I paid nearly 200 for a hotel room and it was dirty. The staff were awful. The pool stunk and looked like shreks swamp! Booking gave me 16 bucks and was like your lucky you got that! When I called corporate of the actual hotel they said they would've already refunded me had I not booked through a third party but since I did I would need to get booking to refund. They won't give me a refund. I think it's a complete scam.

THIS IS THE WORST COMPANY TO BOOK ANYTHING! MY HUSBAND HAS TO TRAVEL FOR WORK AND WAS BOOKED FROM TUESDAY-SATURDAY. DUE TO MY HUSBANDS JOB HE WAS SCHEDULED TO GO IN ON A WEDNESDAY INSTEAD. SO I CALLED TO MAKE THE CHANGE. EVERYONE I SPOKE TO WHEN I CALLED ABOUT 8 TIMES SAID THEY COULD NOT DO ANYTHING ABOUT THE RESERVATION AND THAT THEY COULD NOT CANCEL ON THEIR END. EVEN THOUGH I BOOKED WITH THEM! I DONT KNOW WHAT KIND OF COMPANY THEY ARE RUNNING HERE WHERE THEY CAN'T CANCEL A RESERVATION. PLEASE DO NOT USE THIS COMPANY, IF YOU HAVE ANY ISSUES JUST KNOW THAT YOU WILL NOT BE HELPED!

I had to cancel a trip because I had covid. Booking.com promised me that it could be done and that I should be ok. I ended up not going to the hotel and I was charged $191. Why did they tell me that it would be ok if they were not able to change the dates?

We have had a reservation of appartment through booking.com in Zagreb. When we arrived, nobody opened and we were not able to stay in the ordered accomodation. With 3 small children we were looking late in the night for another possibility to stay for night. When I wanted to give a bad review to the appartment, I was told that I couldnt, because we were not accomodated in the appartment. A terrible joke! You cant use what you paid for and even you couldnt give a bad review when you are cheated. From this time I use booking.com just to see a prices and reviews for accomodation, but never order something through this page.

Watch out! Booking.com does NOT have your back with their zero cancellation fees. They will give you the run around just to make their commission. This is a scam and a waist of money! I have been dealing with booking.com for almost a month now trying to receive my refund, and they want to blame it on the hotel. What a JOKE, and total run-around scam of a website. I also tried calling and how convenient, their number was busy. If I could save someone else from getting ripped off please take this into consideration. Book only on the actual hotel site.

Bad customer service/support. No help from England. Avoid at all costs. They do not support their customers.