Blinds.comReviews 2,883

Ordered roller shades and received them but without some needed hardware. Customer service said they would ships the parts out overnight. Six days later the wrong parts came. Another call to Customer service and talking to a supervisor I was told they correct parts would be sent overnight. When I called back three days later I was told they would be there in 4 to 5 days. All they will say is "I'm so sorry this has happened" So a month later I still have no shades on my windows.

PLEASE DO NOT ORDER FROM THIS COMPANY! -5 star rating if it's an option. Terrible product and unprofessional zero customer service keep you wait for days and still can't give you an answer.
I ordered a drapes one month ago (over $1000)and received the product before the shipment day. When I install the drapes and found out the product is made incorrectly. Suppose there are 12 carriers on the track and 12 carriers on the drapes to match. However, there are only 10 carriers on the track. So there are 2 carriers on the drapes can't attach to the track. So I call to customer and they asked me to email them some photos, promise to get back to me in 2 days. But after 2 days no response. I called again to explain the story over again to a different person, email photos twice. Next I ask if I can speak to on-site manager. None can take my call. So I left my contact. Next day one of the managers call me back and explain the situation again. Send photos the third time. This manager said i can't get full refund even the product is made incorrectly. She needs to reach out to manufacturer and promise to resolve this by the end of the business day. After I show her the first couple of pictures. She demands for more pictures. So I email her more pictures and never get back to me again! Just like to share the overall experience with any potential buyer online. Don't waste your time and money on something is absolutely worth zero in term of product quality and after sales service. It will be my first time to take legal action to deal with this retail company. NOT SATISFIED!

Just under 2 years, one of 4 blinds in the same room, same wall, failed along the headrail. Blinds.com was happy to replace the one blind but no longer worked with my manufacturer. Their best offer was to replace the one that failed in a different color (mind you all 4 blinds are on the same LR/DR wall) which wouldn't match in an $800,000 house. Option 2, Failed blind free, the remaining three at 50% off which is their sale price on every holiday sale. Not a good option. I won't use them again and am sorry I did for this purchase. Stay away. Not an honorable business.

Ordered two faux wood blinds for the two small garage windows. Arrived nicely packed, complete with requisite hardware and instructions. Installed easily, though
Then looked all disheveled, slats uneven, with gaps.
Studied the situation further, to discover that each slat groove at the bottom of
Every blade must be carefully aligned with the guild string. Unlike the expensive
Hunter Douglas blinds custom done inside the house, these from Blinds.com do not
Have the second string which holds slats in place.
Once each was sorted, the binds operate well and look even.
For what these are... an inexpensive solution... they are good value.

I ordered 6 sets of blinds with our first shipment and one of the blinds ended up coming almost a foot short which I wasn't even sure how it happened. Worst of all the windows were almost all exactly the same length. I called customer service and they gave me instructions to take a picture with a tape measure next to the blinds to show the error and they sent a new blind and told me I could keep the old one so I didn't have to worry about shipping. I do believe I received the replacement pretty quickly. When I installed others, it looked like one was slanted and they walked me through the troubleshooting of this problem over the phone and if I wasn't satisfied, I could get a new one. I ended up keeping it because the adjustments did help. The products may have some of the 'you get what you pay for' issues, but I think overall they do a good job of keeping you happy with your purchase

Despite their 30 day customer satisfaction, they refused to let me return the blinds that were created. The color was completely different then the swatches that were sent to me. Their explanation was that it had been too long between my swatch samples and purchase and that the product color had changed. That's just poor business to refuse customer service. Not to mention they had the audacity to offer me 20% off my next purchase.

Also, the fact you have installed new windows, it ask the questions if the sizes have changed thus creating the sizing issue encountered.

That is your response? You do not know anything about windows or blinds do you? New windows come out and go back in from the outside. The frame that the blinds mount to are wood and drywall and those dimensions do not change when you put in new windows. Are you that ignorant or do you just think I am?

I ordered a roll-up shade from Blinds.com for my rental condo to replace blinds that had stopped rolling up. It took a little over a month to get 2 handymen scheduled to install the new shade - the window is very high up in a loft area and needs 2 people and an extension ladder. When they attempted to install the shade they couldn't get it to hang straight and centered in the window opening. Turns out the shade was mounted crookedly to the roller. And by "mounted" I mean the shade was just taped to the roller with masking tape and clear packing tape. Looks like a 2nd grader put it together. Plus the shade material is absolute junk - it looks and feels like wax paper you get from the butcher. It's all crinkled and creased and just looks cheap.

I called to return the junk shade and get my money back but of course they would not refund my money, nor give me a store credit so I could order some other crappy shade from them. So I had them make a replacement shade free of charge and it went right in the dumpster when it arrived. This company and their product is a joke, don't waste your time or money.

The problem wasn't the blinds per se, it was the installation. The installer directed me to order a 2-on-1 blinds, which I did. When he came out to install it, he said it was too heavy and that the company should have known this. I have been unable to get any response back, either from the installation company or from blinds.com. You are on your own re the installation.

Based on previous excellent results, placed an order for 5 plantation shutters on March 3rd, 2017 after much delay and a supposed remake they arrived. Three of the five fit extremely well and looked great, one was a complete disaster the other was a very sloppy fit.
Phoned to take them up on their 100% sure-fit guarantee which has turned into something akin to following Alice in Wonderland down the rabbit hole, pictures taken, template made with sizes shown and still waiting, the factory claims they need more pictures etc.
Recommend you avoid them as a vendor or if you chose to disregard this warning be prepared for a frustrating time, still waiting and factory still on hold.
Unhappy consumer with rising blood pressure.

I placed an order of shades for our sunroom which arrived promptly and in good condition. However, I didn't like the blackouts (my fault for ordering those instead of solar). The cordless system didn't work as I expected so we were not happy overall. So I decided to call them with little hope that I was going to get our problem resolved. I must say I was extremely surprised by the level of customer service I received. They were amazing! The lady I spoke with kept reminding me about the 30 day satisfaction guarantee every time I shared my disappointment regardless if it was my error or the cordless system etc... they asked me to donate the shades I did not like, they sent me samples of new fabric (signature solar). A week later I called and I placed my order with them hassle free, no questions asked. I just paid the price difference from my originally ordered and the new order. I have not received the new order yet but just rating them on my experience so far, I will definitely recommend blinds.com. Great customer service!

You should go elsewhere if you want a good-quality shade. I regret doing business with blinds.com. The Signature shades are shoddy construction. Worse yet were the roller shades I bought for four windows, which use the old-fashioned spring-inside-the-roller design. The clips you hang them from have an improperly-designed slot which allows the shade tip to disengage when opening the shade, which makes a loud "sproing" noise and then the shade has no spring action... it just hangs there. It's virtually impossible to manually rewind the spring. Also, these "custom" shades were stapled to the wooden roller on a slight angle, so as they roll up, they move to the right and get shredded against the metal clip. The Customer "Service" rep basically told me I was incorrect in reporting both of these problems, and it must be "user error". The only user error I made was getting sucked in to their low prices. They sell crappy Chinese shades and don't stand behind their product. Try Smith and Noble, Lowe's, Home Depot, or a shade pro in your area and deal with someone reputable.