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Blinds.com Reviews Summary
Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Repeat customer and each time we are extremely happy with our custom order from the color to the custom fit!
Our 'go to' every time!
Vertical Fabric Blinds looked better than I expected. Trey gave Excellent customer service and very helpful with properly measuring my windows for the best fit
Hello Terry, thanks so much for the 5-star review! If there's anything else we can do for you please don't hesitate to let us know! -- Blinds.com Social Care Team
I ordered these blinds and was skeptical. They fit perfectly, and I will be ordering many more for the rest of the house.
Hi April, we're so happy to hear they fit perfectly! Please let us know if you need any assistance in the future - we'll be here to help! -- Blinds.com Social Care Team
I am sick to find out that these blinds were made in China. Wish I'd known this before purchasing... I would not have bought them.
Hello Diana, I’m very sorry that you were disappointed with the manufacturing of your blinds. We want you to be satisfied with your order and I truly apologize that you are not happy right now. I would like to look into your order and what options we have. Could you send me an email at [email protected] and provide me your order information? I’ll be looking forward to your email! – Jessie S. Blinds.com Social Care team
After the installation, I went to use the Roman shade and I thought I was insane. The pull cord was actually on the outside of the shade, making it extremely inconvenient to access (the shade has horizontal metal rods inside). After asking customer service about it, they made me sent pictures three separate times to the "Asian" manufacturer, who then replied that it is made that way to hide the cord. This is the most RIDICULOUS design I could ever imagine, and I caution you to think twice about using this company. They outsource everything to Asia just to save money and we get inferior products. Btw, Home Depot owns Blinds.com. Time to shop at Lowe's.
Hi Dale, I'm so sorry you're not satisfied with the Roman Shades you received. With our Premier Roman Shades, if ordered without a valance the cord will be in the back. The good news is we have a 30-day Satisfaction Guarantee and we want to help get you into something you love! Please note, if the Premier Roman Shades are ordered with a valance the cord will be in the front. Please send me a message at [email protected] with your contact information and I'll work to turn this around for you! -- Robin U., Blinds.com Social Care team
Ordered the up/down shades and the fit is fantastic! The ordering process was very easy, great directions! Fast shipping and hanging them was easy, my husband and I installed without any problems!
Thanks so much for the 5 star rating, Kristi! We're so happy to hear how simple and easy your experience was! Please let us know if there's anything else we can help you with! -- Blinds.com Social Care team
Thanks so much for the review, Mary! We're so thrilled to hear you've had a great experience. Please don't hesitate to reach out if there's anything else we can help you with! -- Blinds.com Social Care team
These blinds are a good quality - a little flimsy - but I purchased them for rooms that are rarely used. The room darkening ones do a great job of keeping light out. I love that they have no cords! They raise and lower easily, but the shorter ones go up and down evenly, where the longer ones are more of a challenge, but still all are great blinds for the price
Thank you so much for the review and your feedback! Please don't hesitate to reach out if you need assistance - we're happy to help! -- Blinds.com Social Care team
Hi Fran, I'm so glad you love your blinds! Thank you for the great review! --Brooke W.
Follow their directions and they will send you blinds that fit perfectly in your windows at an amazing value. Great quality - perfect fit. Ordered two separate times for 5 different rooms (we just built a new house) and each set was perfect. I have more to order and I know exactly where I'm getting them!
Hi Maureen, thank you so much for your wonderful review! I'm glad you love your window coverings. I hope you're enjoying your new house! --Brooke W.
I love these beautiful well made blinds. I would just recommend entering the window measurements, not the size you want your blinds to be, because they cut off a half inch from your measurements.
Hi Clarissa, Thank you so much for the review and the measuring recommendation! You’re right, for inside mount we usually ask for the exact window opening, and then, depending on the product, we take a deduction for fit. I know you will be enjoying these for years to come! Please let us know if you need any assistance in the future. We’re here to help! – Jessie B, Blinds.com Social Care Team
Purchased off of the site without ordering sample. Color was very close to on-line. Shade was easy to hang and looks great.
I’m so happy that you liked your shade and that the install went smoothly! It’s always our goal to make things easy for our customers, so I’m glad to hear this was your experience. We truly value your feedback and your business! Please let us know if we can help you with anything in the future. – Jessie B, Blinds.com Social Care Team
We wanted their "Professional Measure and Install Made Easy service for $199. After no one called, I called blinds.com customer service and they told me that they "escalated" it and that the installer would call. After 3 days with no one calling I cancelled my order and asked for a refund, which would be issued after 5-business days.
Hi Terry, I'm so sorry this has been your experience! Someone should have reached out and I'd love to look into this further and ensure this doesn't happen again. Please send me a message at [email protected] and I'll look into this. -- Robin U., Blinds.com Social Care team
The shade really does blackout the west sun and heat. Looks beautiful too.
We're so happy to hear it, Phyllis! Please feel free to reach out to us if there's anything we can help you with! -- Blinds.com Social Care team
#1 Well packed for a long trip. #2 Multiple packages were well labeled for each window. #3 instructions are well displayed with how to install. #4 All windows were a easy fit. # 5 All shutters looked great installed. That's my 5 stars and I'm sticking to it.
Hello Robert! Thanks so much for taking a moment to share your experience with us. We're happy to hear it was a 5-star experience! We'll be here if you need us in the future! -- Blinds.com Social Care team
Very easy to put up and they look great. I love how well they complement the room and the bottom up top down is the best feature ever.
Hi Dave! We're happy to hear these are perfect for your space! Let us know if there's anything else we can do for you - we're here if you need us! -- Blinds.com Social Care team
The blinds were fairly easy to hang but I had to buy shorter screws as the screws they came with were way too long. They are good value for the money.
Thank you so much for your feedback, Carole! I'm sorry to hear you had to purchase additional screws but glad you're happy with the blinds! Please don't hesitate to reach out if there's anything we can help you with! -- Blinds.com Social Care team
We love our new roller shades. They are simple and they are beautiful. The process of ordering was also very simple. The staff was wonderful in helping with the comfort level of measuring for the blinds. The roller shades we selected are the perfect touch for our rooms. They add just the right touch!
Yay! We're so glad to hear this, Deanna! If there's anything else we can do for you please let us know! -- Blinds.com Social Care team
These were the perfect addition to making my room complete dark. I work night shift so it was important to have a good pair of blackout blinds.
Thanks so much for the review, Danielle! We're so happy to hear these are perfect! Let us know if there's anything else we can help you with! -- Blinds.com Social Care team
Worst experience with a company EVER! We've had at least 20+ interactions with them over one purchase back in June and now its October. It's too long of a list to list out but every ridiculous thing that could happen, happened. Not sending the correct samples, sending multiple installation times for one day, then cancelling installations, taking and sending in the wrong measurements, not ordering the correct items, 2 weeks to get the blinds delivered and then a min of 2 weeks to get them installed, didnt order all the blinds they measured for, unable to complete the installation when they finally come, not coming back for over another month, still dont have the right parts, not ordering parts when they said they did (on MULTIPLE occasions), not following up, always saying they will handle it and NEVER do, and wanting us to call them repeatedly to fix things. We are at the point that we are done! We dont have all our items solely due to their inadequacies but we would rather reinvest the money, time and energy with a new company than try and be made whole with this one.
Hi Dallas, I just replied to your previous review but wanted to ensure you were able to see it. I'm so sorry this has been your experience - this is absolutely not what we want for you or any of our customers. Our installation coordinator just reached out and spoke with you via phone and email. We were able to fully confirm what is needed to get this wrapped up ASAP and will continue to be your main point of contact until completion. I've also forwarded and escalated your entire experience to our management team to review. Please don't hesitate to reach out if you have any questions. -- Robin U, Blinds.com Social Care team
From the business
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the recommendation, Maira! Please let us know if there's anything else we can help you with - we'll be here if you need us! -- Blinds.com Social Care Team