Blinds.comReviews 2,888

We began with needed room black out covering. Rep made 3 recommendations. We chose insulated shade. White on outside. Good cariety of inside color choices. For final purchase the shad3 was put outside of frame for max light block. It has been wonderful. The room maintains comfortable 6 degree range in temperature year round. A year later we had them out again to choose covering for master bedroom. Bought cellular up/ down choice of direction to raise. Love them. Sales people also install. Very easy to work with. Knowledgeable. Competent. Flexible

******THEY REFUSED TO SUBMIT MY REVIEW ON THEIR WEBSITE NOR DID THEY TRY TO CONTACT ME SO I'LL HAVE TO SPREAD THE WORD THROUGH OTHER SITES****** Here it is:

This company is a JOKE!
I placed my order on August 1st and got it very late, a month later. My delivery date was supposed to be August 15. I called and they said there was confusion with my order but they will now make my order a priority. I was irritated but I was going to let it go. Now, when I finally receive my blinds, THEY ARE NOT EVEN THE ONES I ORDERED! I ordered light filtering, and these are definitely NOT. I also ordered XL Single Cell Crisp Pleat 1 1/4" and the cells on these are very small. The only thing they got right was the color, and I asked for white rails instead of the standard beige which they did do. I'm extremely frustrated I have already waited a long time to get these, and now they're not at all what I ordered. I don't even want to send them back because I don't have time to wait another month. I have a business to run as an interior designer and I will not be ordering from this company for my clients ever again. $400 later and I'm extremely disappointed.

It's now entering my third month that I am waiting for my blinds to be correctly measured and installed.
They were super friendly and efficient when i first called them to sent a guy over to measure up my windows.
He arrived measured them, and when blinds.com contacted me soon after for blind selection. After going through the measurements with my rep. I realized that measurements on all but 2 windows were wrong. I let it slide and agreed that I would wait for the correct blinds to be installed and have the installer remeasure the windows again. An appointment was made, I took a day off work especially to be home when the installer got there only to be called that day and told that he couldn't make it and wanted to reschedule. A day wasted for me.
They rescheduled for 1 week later and installed the 2 blinds that were correctly measured. The other windows were remeasured. I contacted blinds.com this past weekend for blind selection only to be told that the new measurements had not been received. I am looking to get this damn job done. From my first contact with then till now it's going on since mid. JUNE. I have called customer support who assured me that they would sort it out. Nothing is done. Still waiting,

I've been ordering online from companies for years... maybe a few issues here or there, but mostly great experiences. The lack of customer service and delivery from this company has clearly been the worst. After ordering sunroom blinds - we waited and waited for delivery. Checking online, we found they "left the company on June 3"... but 21 days later we still didn't have the product (mind you, Blinds.com had our money). We called and were told that the blinds were at at freight company and we would to contact the company for delivery. We called the company (again - shouldn't this be the responsibility of the company with whom we placed the order... why do I have to call independent shipping companies)? At any rate, after numerous messages, we never heard back from the freight company. Finally - after more than 10 days, I was able to speak with someone who said "we didn't have your phone number!?! They then indicated that they would not be able to deliver blinds for at least another 14 days to my area.? We scheduled a delivery and nope - no blinds...! Blinds.com won't help with this and the freight company hasn't delivered. Ridiculous. Needless to say, we will not purchase from this company again. I will say, the poor guy at customer service who was at the receiving end of my wrath did try to help - but the COMPANY is responsible and failed to provide him the tools he needed to be successful in helping with customers.

I purchased a vertical blind for my 14 foot slider through Blinds.com. The first one was a Levolor. When it came in I was very disappointed in the size of the rail that holds the verticals up. It was half the size of my current blind I am replacing, the pull chains and rope where also inferior to my current Graber blind I purchased 20 years ago at home depot. When I received the 1st blind I called to complain because it didn't close tight in the middle leaving a gap. I was also disappointed with the quality as expressed above. They were very nice and offered to send me a new one from Bali which gave an option to pay more for a heavier rail. Well I waited again and received an even more inferior product. The rail was even smaller as were the chains and rope to turn and pull the blinds. When I called to complain I was told there would be no refund. I'm out $500 and still have to order a new blind from Home Depot. I just thought it would be nice to order on line and not have to go to the store. Please don't waste your time and money on this company. The reason they can send you a replacement for free is their products are so cheap.

I ordered 2 inch deluxe wood blinds on 2/10/19 with a 4 day estimate on making them. On the 17th they said they are back ordered and I'd have them by the 27th. On the 28th I emailed them asking for an update and they said I should have them by March 7th. March 8th I received shipping confirmation. March 14th the shipping provided arrives with 1 set (out of 3) of blinds. Called the company and apparently they shipped in 2 packages and they forgot to provide both tracking numbers. Second package arrived on March 15th.

There was a sizable dent on the rail of my 95 inch blind but I straightened it out no problem, and it was on the backside anyways. All the blinds are the exact length (to the 8th inch) I ordered. Quality seems better than the same product my father ordered from SelectBlinds and were about 40% cheaper.

All in all, shipping could have been better. Communication could have been better. Time line could have been better and I could have been a lot less irritated checking on them every day. But the price for the quality is the best I was able to find. I'll order for my other 13 windows now and just not bother checking on them for a month or so.

We are a first time buyer with this company. Their house brand blinds we received were not the same size as what we ordered (too narrow) and stuck out to far from our windows. The website does a poor job explaining this. Just got off the phone with them and they only exchanged 4 out of our 6 blinds we purchased. Had to purchase 2 more. Be careful because they have very complicated and hard to understand return policies. We will not use them again.

I had 9 roller shades made for my floor to ceiling windows. After going with the professionals measuring guide my shades are 4" too short! Blinds.com's offer to fix this is 4 roller shades made for free and 5 we have to pay for with 20% off lol. Screw this company! Bunch of scam artists preying on people. Manager says she'll call back and 6 days later nothing! You wouldn't believe the incompetent emails I've received... you've been warned.