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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
This company does not typically respond to reviews

Instant Feedback

155,178 reviews

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Texas
1 review
0 helpful votes
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Great Product
May 13, 2023
Updated review

The cellular shades I ordered are quality, easy to install. One box arrived damaged and Blinds.com promptly sent replacements. I did not allow for a tile return on one window measurement and Blinds.com sent me a replacement for correct measurement at no cost and they tell you to donate or dispose of damaged merchandise at your discretion so there is no hassle to return.
I am extremely pleased with the shades and customer service! Highly recommend!

Date of experience: May 12, 2023

Having some difficulty with color selection
April 21, 2023
Previous review

Having some difficulty with color selection.
I'm ordering without seeing samples because they haven't arrived but I want to get sale price which ends today.

Date of experience: March 21, 2023
Utah
1 review
0 helpful votes
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Great Blinds
May 5, 2023

The blinds are awesome, and easy to install. Great quality, and everything fit perfect. Would recommend.

Date of experience: May 4, 2023
California
1 review
0 helpful votes
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Easy & Reasonable
May 1, 2023

Quick and easy to navigate website. Good explanations and reasonable prices as well as rapid delivery. Thank you!

Date of experience: April 30, 2023
Texas
1 review
0 helpful votes
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Great Experience
April 30, 2023

Very easy order process. The blinds were packed very well and arrived undamaged. The blinds fit perfectly, and I will be using the service again.

Date of experience: April 30, 2023
California
1 review
0 helpful votes
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Best experience ever! Great product at a great price.
April 28, 2023
Updated review

The phone help was awesome! The natural woven shades are just what I expected, I love them.
I was impressed at how well the cut them for my window. It's almost like Blinds.com has done this a time or two!

Date of experience: April 28, 2023

The phone help was awesome!
March 14, 2023
Previous review

The phone help was awesome! The on line chat did not work out. I just kept waiting.

Date of experience: March 14, 2023
Arizona
1 review
0 helpful votes
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First order and I will definitely be ordering more. Came quickly and well packaged. Installation was simple and fit perfectly.

Date of experience: April 25, 2023
Tennessee
1 review
0 helpful votes
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Good service
May 20, 2023

The reason for 2 stars is that the item was $244 after all options and it was 349 in the cart, I removed the item and did it again but still the cart was much higher ( $100 higher + tax). If the item was that much I would have still paid it, but it seems like a bait and switch to me and that seems dishonest.

Update:
blinds.com reviewed my issue, refunded the excess cost and informed me that I needed to press an additional button to get the price I expected, it seems an unneeded step and was not clear at all but they did fix the issue quickly. I update my rating to 5 stars due to this great customer service.

Date of experience: April 19, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi David. I am sorry to hear that the pricing was different than you expected. Please note that once the items are moved to the shopping cart, you must click the blue "apply promo" button to apply whatever the current promotion is. I apologize for any confusion. I have sent you a message regarding your order. If there is anything that I can do to turn your 2-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N

Texas
1 review
0 helpful votes
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Horrible
May 16, 2023

I ordered 5 motorized shades and wifi hub and none of them work. Customer service still hasn't called me back. Worst experience of my life.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Doug. I am so sorry to hear that you are having issues with your motorized shades. I can imagine how frustrating this must be. At this time I see that we have reached out to you on a separate review to further assist. If you have any additional questions, please reach out to me at [email protected]. I am happy to help! -- Ava N

Florida
1 review
0 helpful votes
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Upgrade my shopping experience.
May 12, 2023

Price was higher than I expected! Thank You for your timely reply and for adding the discount to my purchase price it was entirely unexpected.

Date of experience: April 12, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Joseph. I am sorry to hear that the price was higher than you expected. I sent you a message regarding your order. If there is anything that I can do to turn your 3-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N

Kentucky
1 review
0 helpful votes
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Quality
May 11, 2023

The blinds are made by a third party and are assembled in Mexico.These blinds are flimsy,the 4 cords get tangled while adjusting the lift. In my opinion these blinds are junk

Date of experience: April 11, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Donald. Thank you for taking the time to share your feedback. Please note that some products are made locally while others are imported. That information is located on each product page under Product Specifications. We offer a 30-Day Satisfaction Guarantee for all products. If you are still within the 30-day period, you can reach out to a member of our Customer Service Team at 800-505-1905, option 3 or you can email me at [email protected]. I am happy to help! -- Jessica N

Virginia
2 reviews
3 helpful votes
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I ordered room darkening blinds on March 9 which were supposed to ship in 2 weeks. They have pushed the ship date out four times now and still no blinds. Customer service says it should be April 28 before they ship because the bottom rail is on back order. Apparently these are made in Bali. I am out quite a lot of money & no clue if I will even get them in May. Should have just gotten cheap blinds on Amazon.

Date of experience: April 8, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Cat, I am so sorry to hear about the delay on your order. I can imagine how frustrating this is, and that is never the experience we want for our customers. I do see your order currently estimated to ship on 4/20 with a delivery of 4/28. If there is anything we can do to turn this experience around for you, please reach out to us at [email protected] with your name, email and order information. We are happy to help! -- Kaley R

Delaware
1 review
0 helpful votes
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Perfect size
April 8, 2023

Easy install and no issues, perfect size no problems. Measure yourself and order within a1/4 of an inch

Date of experience: April 8, 2023
Ohio
1 review
0 helpful votes
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Perfect fit
April 7, 2023

Very easy to order and install, received within 10 days after ordering, great service again from Blinds.com

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
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No product has been received.
May 7, 2023
Updated review

Dont ask me how I rate the product when I have not received it yet with little word on when I will recevie.

Date of experience: April 7, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi travers, I am so sorry to hear that you have not received your items yet. I was able to look into your order with this information and see that there is a note that needs attention, I have sent you a private message with more details on this. I am happy to jump in and assist! -- Kaley R


Good sales call and I like having someone come out...
February 11, 2023
Previous review

Good sales call and I like having someone come out and measure.

Date of experience: February 11, 2023
California
2 reviews
0 helpful votes
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Simple and reliable
April 6, 2023

The product was perfect. It fit the space, was as described and came on time. I recommend this company.

Date of experience: April 6, 2023
Wisconsin
2 reviews
0 helpful votes
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Good response
April 6, 2023
Updated review

Would not send additional discount to email, but corrected problem quickly and order proceeded smoothly.

Date of experience: April 6, 2023

Would not send additional discount to email
March 22, 2023
Previous review

Would not send additional discount to email,

Date of experience: February 20, 2023
Arizona
1 review
0 helpful votes
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Easy peezy
April 3, 2023

Ordering (and changing an order) was super easy, I got exactly what I needed and I am very pleased with the product and the service!

Date of experience: April 3, 2023
Massachusetts
2 reviews
0 helpful votes
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Great hobbled shades
April 2, 2023

It mwas stressful in the measuring my windows but I think I got it right. I just hope it will look great on my windows!

Date of experience: April 2, 2023
Minnesota
1 review
0 helpful votes
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Sent photos of incorrectly manufactured blinds and Customer Service issued me a refund after I expressed my frustration- put up the blinds leaving holes in my wall only to find out the pull cords were made too short

Date of experience: April 2, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Robert, thank you for taking the time to bring this to our attention. I am so sorry that your shopping experience was not what you expected, this is never what we want for our customers. I am happy to hear our Customer Service team was able to address your concerns and take care of this for you. If you need any additional assistance, please reach out to us at [email protected]. We are happy to help! -- Kaley R


Customer Service was GREAT
February 16, 2023
Previous review

Customer Service was GREAT. She helped answer all of my questions. By confirming information it made me feel very confident that my order would be exactly what I expected. Can't wait to see if the blinds will excite me :)

Date of experience: February 15, 2023
Minnesota
1 review
0 helpful votes
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Easy process of ordering samples and ordering product. Husband fitted it with no issues. Love our new kitchen blind!

Date of experience: April 2, 2023