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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
value
107
shipping
112
quality
2,585
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155,178 reviews

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Colorado
1 review
0 helpful votes
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Issue resolved!
April 30, 2023

I tried for 10 minutes to process the order and it wouldn't go through. So I did the Virtual Assistant thing and it is beyond annoying.

I was able to process my order after a few attempts. I also had a personal conversation with customer support and they took care of everything.

Date of experience: March 31, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi William. I am so sorry to hear that your shopping experience was not what you expected. This is never what we want for our customers and I apologize for any inconvenience this may have caused. Please note that if you have any issues or questions during this shopping experience, you can reach out to a member of our Design Team at 800-505-1905, option 2. As a free resource, they are always happy to help! -- Jessica N

Texas
1 review
0 helpful votes
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Just what was needed 2!
March 31, 2023

-----------------------------Perfect-----------------------------------------------------------------

Date of experience: March 31, 2023
Indiana
1 review
0 helpful votes
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Our windows are all different measurements so it was nice to be able order several sizes. Love the look and features.

Date of experience: March 31, 2023
Oregon
1 review
0 helpful votes
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Blinds were the wrong size
April 30, 2023

If you buy any blinds here just make sure that you get them all installed within 30 days. They made my blinds too wide to fit my window openings but because I didn't get them installed within the 30 day window they say there is nothing they will do other than take my order for new blinds. No thanks

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Tom. Thank you for taking the time to share your experience. I am so sorry to hear that some of the blinds did not fit as you expected. We offer a 30-Day SureFit Guarantee (https://www.blinds.com/surefit) which covers up to 4 products, per household, and per lifetime. You are only responsible for any possible difference in cost. I apologize for any inconvenience your experience has caused. If there is anything that I can do to turn your 1-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N

Texas
1 review
0 helpful votes
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Almost two years ago to the day, we moved into our newly built home. We had ZERO window coverings and needed to move fast since we didn't want to do the sheets in the window thing. A couple of months before we closed, I had already started doing my research on the various window covering companies. Blinds.com won me over because for only $199 total, they would install all the window coverings in our home. We opted for roller shades and I measured all of our windows according to their instructions and ordered everything. Within a week after moving in, all the blinds arrived and within a few days later, our installers came. They installed everything perfectly. Fast forward to two weeks ago. One of our motorized automatic shades stopped working and charging. We didn't know what to do and thought we were going to have to pay for a replacement. We reached out to Blinds.com. They sent us an address to return the old motor to and within two days, they sent us the new replacement motor. Our automatic shade is now working as originally intended with no money out of pocket. Now that is customer service! After two years, no questions asked, they fixed our problem. I have no complaints!

Date of experience: March 30, 2023
Illinois
1 review
0 helpful votes
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Great company
March 29, 2023

Easy to measure with instructions and easy to order. I have ordered from blinds.com many times before and have always been very pleased with the quality. This time we were missing a minor part, the little 2-hook that holds the wand. I called the company and was told that I should receive the part within 10 days. We received it within a week. I am very pleased with Blinds.com and would recommend anyone needing window coverings to check them out!

Date of experience: March 29, 2023
New York
1 review
0 helpful votes
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Terry's Review
March 27, 2023

The ordering process was made simple by a great website and great customer support.

I was very pleased with the product and have already recommended Blinds.com.

Date of experience: March 27, 2023
Texas
1 review
0 helpful votes
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Satisfied
March 25, 2023

Very satisfied with the blinds sent. Blinds.com is a wonderful company to do business with. I am a returning customer.

Date of experience: March 24, 2023
Washington
1 review
0 helpful votes
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Just what I was looking for.
March 24, 2023

I ordered a sun shade roll up blind as a window in my garage was letting in a lot of ultra violet light. Ordered it in off white so the garage would still be light. The shade was slower in coming than I thought it would be, but with our endless winter this year it wasn't a problem. Got the shade installed and it is working out well.

Date of experience: March 23, 2023
Alabama
1 review
0 helpful votes
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I ordered blinds that stated they had a 2 week delivery window. I am 4 months out and still no installation. Handoff between the installers and ordering is horrible. Just off phone with customer service agent who had a 'It ain't my fault' attitude that was very dismissive.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Kevin. I am sorry to hear that your shopping experience has taken longer than expected to complete. I can imagine how frustrating this must be and I apologize for any inconvenience this may have caused. If there is anything that I can do to turn your 1-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N

Ohio
1 review
0 helpful votes
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Great customer service
April 19, 2023

I ordered cordless, wandless blinds two years ago. I could not find them on the website anymore. I ordered something else. Then I found my old order. I was able to call in, cancel my order, and place a new order for the old product. It was all pretty smooth. As long as the blinds arrive as ordered, I'll be a happy camper.

Date of experience: March 20, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Rusty. I am sorry to hear that you were unable to locate the same product that you previously ordered. Please note that if you need assistance locating details from a previous order, you can reach out to a member of our Design Team at 800-505-1905, option 2. As a free resource, they are happy to help! -- Jessica N

Massachusetts
1 review
0 helpful votes
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Great customer service
March 20, 2023
Updated review

Had some issues with delivery however the support team went above and beyond to fix everything! The blinds were beautiful and affordable!

Date of experience: March 20, 2023

I originally bought 15 blinds, only 14 were delivered
April 5, 2023
Previous review

I originally bought 15 blinds, only 14 were delivered. It took an extra 2 weeks to get the 15th, arrived late, delayed the process of renting the property, and cost me a significant amount of money. I learned later that I needed a valence ($3.50 add-on) for 3 blinds. Trying to get only that specific part from the manufacturer would cost almost twice as much as just re-buying the same 3 blinds, so now I'm stuck with 3 extra blinds and no way to get a refund on them.

Date of experience: March 5, 2023
New York
1 review
0 helpful votes
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Excellent Experience
March 20, 2023

Could not have been easier! Everything was handled quickly and efficiently, including the install. Everything was communicated along the way and turned out great. Highly recommend!

Date of experience: March 20, 2023
Virginia
3 reviews
1 helpful vote
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I adore my new Roman Shades and I have been thinking about buying this type for almost 2 years and I've never regret. IMO this is the best option.

Date of experience: March 20, 2023
Oregon
2 reviews
0 helpful votes
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Thank you for resolving my issue so quickly.
March 14, 2023
Updated review

I'm not sure why I didn't get 50% off, was there a code I needed to enter on checkout?

Note: this issue was quickly resolved and the discount was applied. Thanks!

Date of experience: March 14, 2023

I'm not sure why I didn't get 50% off, was there a...
April 12, 2023
Previous review

I'm not sure why I didn't get 50% off, was there a code I needed to enter on checkout?

Date of experience: March 12, 2023
Maryland
1 review
0 helpful votes
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The website makes ordering easy
April 12, 2023

The website makes ordering very easy. I am a repeat customer. The only thing preventing a 5 star review is that the Chatbot did not understand my questions.

Date of experience: March 13, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Martine. I am sorry to hear that your shopping experience took longer than expected. If there is anything that I can do to turn your 3-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N

Minnesota
1 review
0 helpful votes
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Excellent products
March 13, 2023
Updated review

The quality was fantastic! Very pleased with the timing, quality and color. Will definitely recommend to others.

Date of experience: March 12, 2023

I wasn't very happy that they wouldn't honor a code...
January 26, 2023
Previous review

I wasn't very happy that they wouldn't honor a code that I had and it expired the day before because I was waiting on the samples. As soon as I received the samples, I ordered.

Date of experience: January 26, 2023
Georgia
1 review
0 helpful votes
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Great customer service
March 12, 2023

I ordered the wrong size with the first order but they replaced for free and it looks good. I got 4 solar shades for about $500 shipped. The quality I give 7/10. Not quite as good as my Smith & Noble but they are 3x the cost. One issue with three of the 4 shades, the bow out on the edges. Not a good look but maybe I only notice.

Date of experience: March 12, 2023
Oklahoma
2 reviews
0 helpful votes
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Customer Service
March 11, 2023

Pretty easy to navigate the website. The digital preview of the window was a huge help. Also, 50% off in the cart doesn't hurt. I made the mistake of ordering the wrong size. When I called to ask about returns and replacement, the kind lady told me to donate the blinds to a Humane Society nearby. They sent free replacements. They fit like and glove and look fantastic. I have more windows to cover and will use Blinds.com again.

Date of experience: March 10, 2023
Alaska
1 review
0 helpful votes
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Returning User. Great service
March 10, 2023
Updated review

I am on my 4th order. They have been spot on each time. Delivery was earlier than stated and products always fit and look good.

Date of experience: March 10, 2023

I had a 20% coupon and it didn't let me enter it, that...
April 9, 2023
Previous review

I had a 20% coupon and it didn't let me enter it, that is BS

Date of experience: March 9, 2023

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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