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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
754
quality
2,586
This company does not typically respond to reviews

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155,178 reviews

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California
1 review
0 helpful votes
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I can't believe this company and their services. It took two months form ordering to installation. Avoid them as you can

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
Pennsylvania
1 review
0 helpful votes
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Exactly what I need, in one place, at the price I like. I loved the option to install- but could not use it because of my timing.

Date of experience: June 2, 2023
Oregon
1 review
0 helpful votes
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It was very easy to purchase them. They came in a timely manner an I'm delighted. I will be purchasing more soon. Thank you so much.

Date of experience: June 1, 2023
Florida
2 reviews
0 helpful votes
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No resolution
July 2, 2023

Purchased Levolor sliding panels with a valance. We purchased for 4 sliding glass doors at over $900 each. The problem is the cheap valance that looks like something I tried to craft at home. They do not sit square and the fabric does not wrap around the ends on the inside so you see part yellowish plastic and a small string of fabric. These look cheap and unfinished. Blinds.com and Levalor were unresponsive in correcting the issue.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2023
Utah
1 review
0 helpful votes
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Update to original review
June 1, 2023
Updated review

Great product and selection. We really liked all of the color and material options. I'm excited for them to show up so we can install them.

Date of experience: June 1, 2023

I like the selection of blinds, colors, materials,...
June 30, 2023
Previous review

I like the selection of blinds, colors, materials, etc., but the website is really glitchy and not easy to work with. I applied filters for a motorized set of blinds and would select an option it gave me. However the blind selections I chose would first show me the option of motorization but then it would not let me select it. I had to keep exiting back to the home page and trying again until it finally let me select what I wanted. Then at checkout when I was entering my shipping information it kicked me out. I had to go back in to continue to payment and shipping and it added all the blinds I ordered two more times, so I would be receiving 3 total sets for each window. I had to remove each additional set individually until I was back to one blind per window. Hopefully once they arrive the quality will be good but that is still TBD.

Date of experience: May 30, 2023
North Carolina
1 review
0 helpful votes
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Very Smooth Transaction
May 31, 2023

The website is very clear in every area. Explanation is given throughout the transaction for piece of mind. The blinds arrived early and were packaged tightly and safely. The installation was explained clearly and the blinds fit and operate perfectly. They look neat and elegant. I could not be more pleased with my purchase!

Date of experience: May 31, 2023
Pennsylvania
2 reviews
0 helpful votes
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Do not buy from this company
May 30, 2023
Updated review

I have ordered from this company in the past and have experienced a much longer wait time than orther companies on the web. I ordered two small 1/2 " slat mini blinds over the Memorial Day weekend. Still have not received them. Contacted the company and they said that they experienced some delays. No communication what so ever for months. Will not buy from this company again.

Date of experience: May 30, 2023

Great price and fast service
February 22, 2022
Previous review

Great price and fast service

Date of experience: February 22, 2022

Easy to navigate the website and the directions on...
January 5, 2022
Previous review

Easy to navigate the website and the directions on ordering are very clear. I hope this is a secure website!

Date of experience: January 4, 2022
North Dakota
1 review
0 helpful votes
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Discount
May 30, 2023
Updated review

Original discount was not applied on the website but Blinds.com took care of it and credited my account.

Date of experience: May 30, 2023

I did not receive the 45% discount (Memorial Day Discount)...
June 28, 2023
Previous review

I did not receive the 45% discount (Memorial Day Discount) at check out.

Date of experience: May 29, 2023
Albania
1 review
0 helpful votes
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I purchased a blind wider than typical. It ought to have been packaged differently that the typically sized blind. It was not packaged with product protection in mind. The blind was delivered bent in the middle. Blinds.com sent me a replacement blind free of charge. The replacement blind also came damaged. This is only my second order from blinds.com and my last.

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+4
Date of experience: May 29, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi George. I am sorry to see that your blind was damaged in shipping. I can imagine that this is frustrating and I apologize for the inconvenience. I see that you have spoken with our Customer Service Team and we were able to get this damaged blind replaced for you! If there is anything that I can do to further assist, please reach out to me at [email protected]. I am happy to help! -- Jessica N

Idaho
1 review
0 helpful votes
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New home blinds
May 28, 2023

Easy to order Easy to measure Customer service fast to answer. I would order again from Blinds. Com.

Date of experience: May 28, 2023
Maine
1 review
0 helpful votes
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Very Nice Classy Easy to Hang Blinds
May 27, 2023
Updated review

The price was at the top end for a lower income person even with discount. The price is reasonable compared to other companies offering similar blinds. These Blinds.com Blinds are not some cheap crappy blinds from big box store. They seem to be of excellent quality. The brackets they come with are very nice. I wish 1/4 inch Philips screws were 5/16. They can strip easy. They don't send any extras, 9 screws instead of 8.
I am extremely happy with my blinds. The fit and hang perfect, from the measurements I sent and to the finished product I received. I would buy hem again. For 12 Windows I got the 2" S slat White blinds, I did buy 1 vertical blind for my door being shipped separately, anxious to see it, it is a custom orange color opens to the left. Today I received and I hung 12 windows in 2 hours and 30 minutes. Very easy to hang after the fist one, just gets easier. The Vertical Blind is excellent, the valance is kind of funky, I used the one the goes with my curtains.
I would buy them again and I recommend them.
I hope they last me years.

Date of experience: May 26, 2023

Kind of expensive even with discount
June 19, 2023
Previous review

Kind of expensive even with discount

Date of experience: May 20, 2023
Rhode Island
2 reviews
0 helpful votes
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Quality
June 24, 2023
Updated review

The blinds are really thin. The strings are too short and so are the opening and closing rod. Thought quality would be better.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 25, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Dawn. I am sorry to hear that the quality of your blinds was not what you expected. Please note that we offer a 30-Day Satisfaction Guarantee (https://www.blinds.com/satisfaction-guarantee) which covers up to 10 products, per household, per lifetime. If you need to take advantage of this guarantee, please reach out to a member of our Customer Service Team at 800-505-1905, option 3. They are happy to help! -- Jessica N


Easy order hope quality is good
April 10, 2023
Previous review

Easy order hope quality is good.

Date of experience: April 10, 2023
Missouri
1 review
0 helpful votes
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Very easy to order and navigate the site. One blind came damaged and was immediately replaced without any hassle. Would recommend blinds.com for all your window needs.

Date of experience: May 25, 2023
New York
1 review
0 helpful votes
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Amazing
May 25, 2023

Wonderful experience. Great website. Quality Material.Easy to install.Great sale. It accomadated me at the right time.

Date of experience: May 24, 2023
California
1 review
0 helpful votes
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So Happy with our order.
May 24, 2023

The shade was be the correct size following the measuring directions provided. The packaging was very well done and delivered at the beginning of the estimated delivery range. I could not find any instructions so went online to get them. Imagine our surprise when rolling the shade down the first time and the nice instruction booklet fell out. It was packaged so well, I did not think to look inside the rolled up shade. Another surprise was how easy to install our outside mount. I had line up some help for me to install this 9ft wide x 7ft high. My wife and I got it done by ourselves in 10 minutes after pre-installing the brackets.

Date of experience: May 24, 2023
Wisconsin
1 review
0 helpful votes
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Beautiful blinds!
May 23, 2023

Fast and easy! The product was perfect, it was beautiful, arrived on time, and was quality. I will shop there again. I really appreciate the experience.

Date of experience: May 22, 2023
Utah
1 review
0 helpful votes
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Extremely happy and satisfied
May 22, 2023

I have always appreciated working with Blinds.com. I have ordered all of the blinds we need lately from Blinds.com and have been extremely happy!Thank you for your service

Date of experience: May 22, 2023
Utah
1 review
0 helpful votes
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I placed my order on 04/22/23. They came out to measure on 05/03/23. They guy who came out to measure made a mistake and added an extra window that didn't exist. He tried to correct it while he was here but was unable. Later that day, a blinds.com rep called to confirm the order, said he removed the extra window, and told me the blinds were going into production. I received an email that day confirming what he said and confirming my order. TWO DAYS LATER, I get a call from another advisor to confirm my order. I explained it had already been done two days earlier and referenced the email I got. The rep told me I got no such email because she was responsible for my order and had not sent it out. I told her I had and offered to forward my copy. Then she says she has fixed my order, which I didn't know was broken, and told me my blinds went into production. TWO WEEKS LATER, their web site shows my order is to be delivered between 05/16-05/19,2023. When I called 05/17/23, they have no record of anything. I asked for my money back and was told I'd have to wait two business days until they could confirm with the manufacturer that the blinds were not produced and to see if I could get a refund. So here I am almost a month after I scheduled the original order and I have nothing. I called again and spoke to a young lady named Felicia who told me she'd treat this order as her own. She sure did! I got an email telling me my blinds will be here 05/19/23. She also gave me $100 refund for the aggravation. I will admit, they do have amazing customer service. However, today is 05/19/23 and FedEx has received nothing. When I spoke to customer service, they told me that the blinds were arriving from overseas and we're still not released from customs. I was also told it could be anywhere from 7 to 15 business days before they would be released. At this point, I asked for my money back and was told no. When I asked to speak to a supervisor, I was told they would call me within one to two business days. Do yourself a favor, and do not deal with Blinds.com

Date of experience: May 17, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Jose. Thank you so much for taking the time to share this feedback with us. I am so sorry to hear that your shopping experience took longer than expected. I can imagine that this is frustrating and I apologize for any inconvenience this may have caused you. As we are always looking for ways to improve the customer's overall experience, I appreciate you taking the time to share. If there is anything that I can do to turn your experience around, please reach out to me at [email protected]. I am happy to help! -- Jessica N

California
1 review
0 helpful votes
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I spent approximately two hours on the blind to make it somewhat acceptable. Aldo, this is the third time I am having to explain myself to your company.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2023
SocialCare .. — Blinds.com Rep
over a year old

Hi Richard. I am so sorry to hear that you are having fit issues with your blind and your remake. I can imagine that this is frustrating and I would love to help. I have sent you a message regarding your order. If you are interested in my help, please reach out to me at [email protected]. I am happy to help! -- Jessica N


Easy to navigate website
April 2, 2023
Previous review

Easy to navigate website.

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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Good quality
May 17, 2023

I was able to easily select the exact sizes that I needed. Also a color that will blend in well with existing decor.

Date of experience: May 17, 2023