Blinds.comReviews 2,916

Easy to install, great quality. Will be back again to order more. Thank you as always for making great blinds for a great price~!

Easy to navigate website, love the surfeit guarantee. Great customer service makes it totally worth the invest.

Blinds were well packaged against damage. Magnetic hold-down works perfectly on the door to prevent the shade from flapping when the door is shut.

These blinds are better than I ever expected and the price was almost too good to be true. I am telling everyone to buy from Blinds.Com

I love the products and the prices. Easy to follow instructions for ordering. Arrived on time. I have referred many customers.

Bought all our blinds from them including some very expensive motorized blinds. Few days outside the warranty period (date they were ordered, not delivered). One of my blinds breaks. Ok, we can probably order some parts and fix it.
Nope, they won't sell you any parts or provide any assistance in fixing their product when it's outside the warranty period.
This is specific to blinds.com blinds, other companies they carry do stand behind their blinds.

Love the shades and very good price. Took very long to get. Said would receive between 5-31 to 6-6. Received 6-19.

Great instructions on how to take measurements. Helpful videos. Lots of options to choose from. Whole process on the web page was easy and simple.

Your live chat needs improvement. Your tech support has no idea how to adjust/repair ball chain setup. Luckily I figured it out on my own

I was sucked in by the great reviews. BIG MISTAKE Now I know, stick with the blinds from Home Depot store brand; they were better quality, great price, easy to install and look great. Blinds.com blinds were poor quality, the directions didn't make sense and the valance does not fit on an inside mount, even though they charge you extra for the valance which OBTW comes for free with Home depot. We spent hours literally trying to hand these blinds with this wonky valance mechanism that does not work on an inside mount. Wish I could give more stars, but they don't deserve it.

The install men were polite, and completed work expertly and with efficiency. I couldn't have asked for a better experience.

I ordered 16 of the Bali 2.5 faux wood blinds, varying sizes and all came sizes and labeled correctly. Keep in mind color, I went with Milkyway, or coconut would have worked world too with my white trim and doors. Their "white" is a very cool tone. There is a sample book at Lowes that you cab see color options too. 2 of the blinds seem to not close all the way one direction, which I will reach out to CS to see if I can adjust somehow.

Over the 3 years I had the product looks good worked well nothing broken. But I was unable to charge the blinds without taking them off the wall which they fall apart when you take the in cap off to charge them. Charge lasted for 3 years and unfortunately now that I'm a month beyond my 3-year they will do nothing for me and I have blinds that I can't raise or lower and they will do nothing for me very disappointed!

I ordered several blinds from blinds.com recently.
One particular set was motorized, the only motorized set I ordered.
Incredulously, I got the blinds, put the blinds up, loaded the battery packs and low and behold... NO REMOTE!
So I call these people, and they tell me oh, you have to order the remote separately... What?
He ask me if I wanted to go ahead and order that... I got pretty frustrated, stating while the blinds are 15 feet off the ground, of course I want to order it!
Why on earth would you sell motorized blinds without a remote or a way to operate them?
How about a prompt if your going to stick to people as an extra charge... Before checking out mentioning that we noticed you ordered a motorized blind, Would you like a remote with that?
Nothing..

This is my second order because first order blinds.com cannot make it due product availability. Everything would be fine, until they decide to cancel the order instead of modifying and ask us to place a new one with a different blinds design that cost extra. We also lost our credit card promo due this nonsense cancelation, that cost us even more. At this point, we cannot recommend blinds.com

Clear and simple instructions and easy to install once they arrived. Delivery was earlier than initially promised.

In my original order, I put the information in, but it kept telling me "you missed a step" and taking me back. At some point in the process, the dimensions I entered changed, and the length, which should have been 68 3/4 changed to 38, and now I have a shade that doesn't fit. They do have a guarantee, so I was able to get a replacement ordered that will fit properly. It is going to take a couple of weeks, during which time, the bottom 30 inches of my window are uncovered. Although it was too short, the width fit perfectly in my space, and the mechanics seem to be made of a reasonable quality. It wasn't immediately obvious how to request the exchange for the correct size, but once I used the chat function, someone was able to help me.

I've gotten both the more expensive and less expensive black out blinds and they both do the job very well. The more expensive material is obviously nicer, but the cheaper options are nice to have.

Blinds.com makes shopping for window treatments so easy stress free. They offer a variety of options at reasonable prices. Blinds.com has made window treatment buying so easy. They offer so many options—DIY, professional measurement, and professional installation. I've used all options for my condo and my mother's home. If you DIY, they have lots of tutorials on their website. If your window treatments have problems when received they'll help you figure out the problem and replace it if necessary. I highly recommend Blinds.com.

No response from the managers after multiple attempts on blinds made outside the US were incorrectly cut (they were inside the window and the measurements were the same size as the interior dimensions. I called twice to inform them of this issue and explained the reason for not having submitted within the 30 day window (a death in the family and it was outside of the US). I called on 24 May, 2023 and was rudely talked to, and the rep stated they would submit to the manufacturer the issue and would respond within 2-3 business days. I was required to submit measurement with pictures verifying this, which I did within 45 minutes of the call. I waited 5 business days to follow-up and the next rep talked over me as I was explaining the circumstances. Again not very good customer service. When I requested to speak to a manager the rep kept stating to repeat the same steps I had done a week before. I felt at this point it was going nowhere and again requested to speak to a manager. The rep put me on a 5 minute hold and stated "no managers were available and you need to email the complaint, they WILL respond within 1-2 business days". Needless to say I did promptly send the email to *******@Blinds.com and did not get any response, I believe this is a junk folder which is not monitored as I sent a second follow-up email without any acknowledgement on their part. I am purchasing through Home Depot (directly) or Lowes as the blinds are of equal or better quality plus I do get customer service. I have purchased over $1000.00 in blinds from them in the past and they have been very helpful when the colors did match the color ordered on 1 blind ($65.00). I wasn't looking for a refund only a replacement blind, if possible. I do not believe my request was unreasonable/unjustified. A little training of these CSRs and their managers are needed badly.
I have attached the pictures I sent to them along with the measurements of what I input VS the actual size of the blinds.