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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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* This review is strictly based on the return. BladeHQ has been really great all around *
The return process was super easy! There was a complication with my orders and canceling orders. So I could have gotten FREE stuff out of this deal! However, I sincerely like and appreciate BladeHQ, so I opted to return the accidentally shipped products.
Everyone was very nice and kind.
- Only negative is there was no portrayal of gratitude in me doing this kindness and saving the company like $150. While that's not a lot of money to a big company, it's a lot to me and seems like it would be appreciated.
Negatives will not deter me. I will still buy from you guys :)
I was calling to place an order but first wanted to check new and in-coming stock. The Customer Service Representative was eager to assist and quickly answered all my concerns and questions. She took my order and offered any other assistance if needed. There was no rushing the call. It was a very pleasant experience. It was a pleasure to do business with BladeHQ.
Hey Jim!
Thank you for your kind words! We’re thrilled to hear you had a pleasant experience and that our team was able to answer all your questions and assist with your order. It’s always our goal to provide knowledgeable, patient, and friendly service, and we’re glad it came through. We appreciate your business and look forward to helping you with future Blade HQ purchases! 🔪
~Lisa
Cloey E. Was AWESOME!
With all the bad weather and closings she took on the task to make sure to answer my email and process my knife so I could get it out to me Today. YEA! And to send me the very nice email explaining everything!
I own and operate an entertainment company. And am an entertainer out of Nashville for 25÷ buyers and Cloey E. Is exactly the type of ermployee I would be proud of anð have
I would give you 100 stars if I could
Assured me of shopping here many times again
Thank You. Michael Reed
Hey Michael!
Wow! Thank you so much for taking the time to share this.
Cloey is, without question, one of those people who shows up swinging (in the best possible way), even when the weather, closures, and chaos try to dull the edge. We’re thrilled she was able to get everything handled and keep things moving so your knife could head your way, and that her follow-up email helped make the whole process crystal clear.
Coming from someone who owns and operates an entertainment company and works with people professionally, your words mean a lot. Cloey truly is the kind of teammate we’re proud to stand behind, and we’ll be making sure she sees this.
If we could hand out 100-star reviews, we’d absolutely send one right back your way. ⭐⭐⭐⭐⭐ (x20)
Thank you for trusting us, thank you for the encouragement, and we’re honored to have earned a spot as your go-to knife shop. We’ll be here whenever you’re ready for the next one. 🔪👊
~Lisa
As always my experience with your company is top notch. I have left Google reviews. I think my first one was at least five years ago when you guys were still in Lehigh right Thanksgiving point area I haven't even been to your new shop. Haven't been in Utah for a while didn't even know you had a shop in Virginia till a little while ago. I first got into knives. I bought a spider coat, digital camo per military too from you. Please excuse my talk to text and then about I don't know a few weeks later I had to have an infidel and a collector or what do you call a poor collector whatever that you call that an addict was born ha ha. I didn't have any idea that your returns process was so fair. It really makes me and gives me a feeling like I can put down the money for some more expensive knives and give them a feel with my hand since I live in Connecticut now before pulling the trigger 100% It's a really nice feeling Ben looking at those cell shade heretics and maybe one day a Chris Reeves, but being able to return the knife in unused condition after at least being able to touch it has been just the icing on top of the cake that is your company. I don't say this stuff lightly I didn't even curse you guys rock. I want to name Alyssa T although it doesn't seem fair because everyone's been so freaking nice but she was great and her name still stuck in my head so just everybody know that you guys rock. I will always treat you with fairness and respect. Thank you for being the same with me. I know companies aren't people, but you guys feel like a company that's at least made up of people that's big in this world. I hope you take this to heart cause I mean it that way.
Hey Alexander!
Wow! Thank you for taking the time to share this. Comments like yours are exactly why we do what we do.
It’s honestly incredible to hear that your Blade HQ journey goes all the way back to the Lehi/Thanksgiving Point days (now that’s a throwback). From a digital camo Para Military 2 to Infidels, collector temptations, and the very real “poor collector → full-blown knife addict” pipeline… we see you 😄.
We’re especially glad our return process has given you the confidence to handle and experience a knife before fully committing. Knives are meant to be felt, not just admired on a screen. Knowing that makes it easier to step into higher-end pieces like Heretic or even a future Chris Reeve, which is exactly how it should be.
Thank you as well for the kind words about Alyssa (and the whole crew). We’re lucky to have a team that truly cares, and it means a lot when that effort sticks with someone years later.
You’re absolutely right, companies aren’t people, but they are made of them. And we genuinely appreciate the fairness, respect, and loyalty you’ve shown us over the years. That relationship goes both ways.
Seriously… thank you. We hope to take care of you for many more knives to come. 👊🔪
~Lisa
First let me say this is not a bashBladHQ thing. I have owned several automatic knives in the past. A couple of Bench mades and unidentified products none of which I was impressed with. For me $100 is the ceiling on what I can afford. Researched numerous knives and decided on SOS OTF. The reviews I read praised the brand. Ordered one and could not have been more dissatisfied. Out of the box the knife was really stiff in actuation and after cycling 10-15 times it took two hands to get the blade out. Scaping noise coming out of the handle. It appears there was no inspection done on this knife before it left the factory. Again not bashing Blade HQ just unhappy with this knife.
Hi Jim!
Thank you for taking the time to share your experience and for being clear that this isn’t a knock against Blade HQ, we really appreciate that.
I’m genuinely sorry to hear about your experience with the SOS OTF. What you described, stiff actuation, scraping sounds, and needing two hands to deploy, is absolutely not the experience anyone should have right out of the box. That’s understandably frustrating, especially after doing your research and staying within a careful budget.
While occasional manufacturing defects can happen with any brand, this is not something we would want a customer to be left dealing with. We stand behind what we sell and would be more than happy to help make this right, whether that’s through a return, exchange, or refund, whichever works best for you.
Thank you again for the thoughtful and fair feedback. If you’d like assistance moving forward, our customer service team is ready to help and make sure your next experience is a much better one.
~Lisa
Y'all are garbage. Years of buying knives from you and my account gets locked. The solution? I have to call YOU to fix it? Go $#*! yourselves. I'll be buying from Knife Center from now on.
I had a request to add a promo code that wouldn't take during my checkout, and this was a Saturday evening. Within a matter of MINUTES, Kim (Customer Service Representative?) reached out and gave me the rundown of the situation. She went ahead and cancelled my order, thus allowing me to resubmit my order to attempt the promo code again. It worked! Super happy with the speedy and courteous customer service by Kim! Absolutely incredible. Thanks, Kim!
Hey James!
Now that’s what we call a Saturday night save 🗡️⚡
Huge thanks for the awesome shout-out, and yes, Kim absolutely earned it. Promo codes trying to play hard-to-get on a weekend? Not on her watch. She jumped in, cancelled the order faster than a spring-assisted open, and got you back on track so that the promo code could behave itself.
We love hearing that the response time, clarity, and friendliness hit the mark, especially on a Saturday evening when most folks are firmly in couch mode. Kim (and the whole CS crew) take pride in being quick, human, and helpful… no hold music boss fights required.
Thanks again for shopping with Blade HQ and for taking the time to share this. We’ve got your back anytime, weekday, weekend, or promo-code-induced panic 😄
~Lisa
The Blade HQ team was very helpful when I needed to return a knife. They were quick to answer the phone and very helpful creating a return UPS tag for me to send back the knife for a refund. Very pleased with this company. Top notch service.
Hey Doug!
Thanks so much for taking the time to share this! We’re really glad to hear the return process was smooth and that our team was easy to reach and helpful in getting everything set up quickly. Making returns painless is just as important to us as getting the right knife in your hands the first time.
We truly appreciate the kind words and your trust in Blade HQ. Top-notch customers like you make it all worth it. We hope to help you again soon!
~Lisa
There I was, scared, alone. In a dark world with a missing knife. As I looked across the digital landscape for any help, Chad appeared from the foggy email notification. There he was, the hero that saved the day and confirmed with kindness, that he was there for me, and that he cared. I sincerely appreciate my friends at BladeHQ and look forward to future knifes. Keep up the absolutely incredible work!
Hey there!
Okay, this review is cinematic and we are here for it 😄🎬🔪
Chad emerging from the foggy inbox like a customer-service knight in shining email armor is exactly the energy we strive for. Missing knife crises are no joke, and we’re glad Chad could step in, steady the situation, and make sure you knew you weren’t navigating that dark digital wilderness alone.
Huge thanks for the laughs, the kind words, and for riding with BladeHQ. We’ll pass this along to Chad. Heroes deserve recognition. We’re looking forward to being there for many future knives (plural is the correct choice, obviously).
~Lisa
Amazon exchange or return is fast and easy. So is BladeHQ. But you also get that personal customer service interaction that you can't get from Amazon. I called to see if my exchange knife got there OK. Cloey said that it did and that the other department would let me know in about 7 days. After we hung up, Cloey went and processed the shipment herself--that afternoon. I'm very happy.
Hey John!
This absolutely made our day! Thank you for taking the time to share it.
You’re spot on: fast and easy is great, but personal is where the magic happens. Cloey didn’t just confirm your exchange made it back safely; she grabbed the baton and sprinted it across the finish line herself. That’s the BladeHQ difference: fewer bots, more humans who genuinely care (and sometimes move faster than expected 😉).
We’re so glad everything worked out smoothly and that Cloey could turn a “checking in” call into a same-day win. We truly appreciate your trust and your kind words, and we’re always here if you need us again.
Thanks for being part of the BladeHQ family! 🔪✨
~Lisa
BladeHQ Has helped me rediscover my passion for collecting knives that I had when I was a kid. I ordered a knife that, it turned out, I didn't really like, and they made it very easy to return. While I was waiting on the return I ordered 2 more knives. Looking out for more 😄 🤷🏻
Thank you for sharing this—reading it honestly made our day! We’re thrilled to hear BladeHQ helped rekindle that collector spark and that the return process was smooth and easy. Sounds like the collection is already growing again 👀🔪 We can’t wait to see what you add next, and we’re always here if you need anything along the way. Happy collecting! ~Tiffany
Wasn't sure if I put in my address in correctly. So I reached out to customer service and within hours I had a response. Very happy with the support I received about my inquiry.
Hey Thomas!
Totally get that! Pre-orders can make billing feel a little less cut-and-dry. 😄
We’re glad everything clicked and that our team was able to follow up quickly and clearly to confirm how it all works. That extra clarity is what we’re here for, even when you’ve already pieced it together yourself.
Thanks for reaching out and for choosing Blade HQ! We appreciate you! 🔪✨
~Lisa
I needed to return a knife due to its size and needed the refund credit to purchase a different knife on sale and I was able to receive store credit before sale ended to get the knife I wanted
Mahalo Blade Hq 🤙
Hey Isaac!
Mahalo right back! 🤙🌺
We’re so glad we could help make that swap happen in time! Nothing worse than finding the knife you want and watching a sale tick away. Happy to hear the store credit landed before the clock ran out, and you were able to snag the blade that fit just right.
Thanks for choosing Blade HQ and for the awesome shoutout. Enjoy the new knife, and we’ll be here whenever the next one starts calling your name! 🔪😄
~Lisa
So easy to order from and amazing inventory. Even when you find the product isn't what you hoped it would be returns are so easy and those in customer service like Cloey E. Provide quick and great service.
Hey Matthew!
Thank you so much for the kind words! We’re thrilled to hear that ordering with us has been easy, the inventory keeps you browsing a little too long (occupational hazard), and that even when a blade doesn’t quite spark joy, the return process is smooth and painless.
Huge shoutout to Cloey for delivering quick, top-notch service! She’s definitely one of the sharpest tools in the drawer around here. 🔪😊 We truly appreciate you taking the time to share your experience and look forward to helping you find the one next time.
~Lisa
I had a problem with the knife I purchased and asked if I could return it and get a refund to my credit card which is what is happening and I am very grateful. Cloey E.was my Customer Service Representative.
Hey Clyde!
Thank you for taking the time to share this! We’re glad we could help get things sorted cleanly and smoothly. Sometimes a knife just isn’t the right fit, and that’s okay.
Cloey will be thrilled to hear your shoutout. She’s great at keeping things sharp, fair, and hassle-free, especially when it comes to returns and refunds. We appreciate your gratitude and your trust in us, and we’re always here if the next blade is the one that sticks the landing. 🔪🙂
~Lisa
I ordered an Ontario 498 USMC knife. Upon arrival in Norway customs required further documentation in order to clear it. I requested the necessary paperwork from BladeHQ which was promptly provided allowing the knife to clear customs without issues.
Hey there!
Thank you for the great review. We really appreciate you taking the time to share it!
International shipping can sometimes feel like a boss fight with customs, so we’re glad we could jump in quickly with the right paperwork and help your Ontario 498 USMC knife clear customs without any further hiccups. If a knife is going to travel overseas, it deserves a smooth deployment on arrival 😄.
Thanks for choosing Blade HQ, and enjoy your new blade all the way in Norway. If you ever need documents, details, or just knife talk, we’ve got your six. 🔪🌍
~Lisa
I've ordered numerous products in the past and never been disappointed with the ordering, product or delivery. Today one of your Customer Service Representative helped me out on the phone clarify my order. Her name is Dallas and was very kind, helped me out with every question and told me what she could do for me and not what she couldn't. Again, very kind, great communication & great sense of urgency. She defines true Professionalism. Thank You Dallas and BladeHQ!
Thank you for such an awesome review! We’re thrilled to hear you’ve consistently had great experiences with your orders, products, and delivery — that means a lot to us.
Huge shoutout to Dallas for taking such great care of you! We love hearing that she focused on what she could do to help and brought kindness, clear communication, and urgency to the conversation. That’s exactly the standard we aim for, and we’ll be sure she sees your kind words.
Thanks again for your continued support and for being part of the BladeHQ family — we look forward to many more great orders ahead! ~Tiffany
I purchase four 6.5 Bone Stag Case Knives from Blade HQ. Prices were very competitive as I was offered a discount coupon to use at checkout. The knives were all beautiful, I did, unfortunately, have to return one of the four knives as it had an unsightly deep scratch on the one of its 2 blades. The scratch was deep enough that dragging a fingernail across it would immediately and firmly catch the fingernail. Being I was buying a new knife and not a used one, I chose to return that one of the four I purchased. The other 3 knives were excellent!
Blade HQ made the return easy along with great communication. I will certainly be back to make future purchases.
Hey Dennis!
Thank you for taking the time to share such a thoughtful review. We really appreciate it!
We’re thrilled to hear that three of the four Case Bone Stag knives were exactly what you were hoping for. That said, you were absolutely right to send the fourth one back. A deep scratch that grabs a fingernail definitely crosses the line from “character” into “that’s not right,” especially on a brand-new knife. If it’s sold as new, it should look new, no surprise “battle scars” included.
We’re glad the return process was smooth and that our communication kept things easy and straightforward.
Thanks for choosing Blade HQ. We look forward to helping you add to the collection again soon! 🔪
~Lisa
I ordered a Pro-tech auto and decided to go with another auto, and canceled the order in a matter of minutes and placed the order for another auto. No fuss and very quick.
Hey Mark!
Second to nun, we’ll take that as a holy endorsement 😄
We’re glad the switch was quick, clean, and drama-free. Sometimes the right knife just calls to you a little louder, and we’re always happy to help you answer that call without any fuss.
Thanks for the kind words and for choosing Blade HQ. May your autos fire hard, your edges stay sharp, and your order changes always be painless. 🔪🙏
~Lisa
I just had to make one call and customer service took care of everything for me with out any issues. I would highly recommend Grind works with our question and can recommend them to anyone who wants a knife and if by slight chance there is an issue Blade HQ will go above and beyond to help fix it and do whatever it takes to make you happy with your experience.
Hey Jody!
Thank you so much for taking the time to share this. Seriously, it means a lot to us.
We’re thrilled to hear everything was handled in one call and without any headaches. That’s always the goal: smooth, simple, and no unnecessary back-and-forth. If something’s off, we don’t just sharpen the solution; we polish it until it’s right.
We also appreciate the shoutout to GrindWorx and the trust you place in Blade HQ. If a rare hiccup sneaks through, we’ll always be here to lock it down, tune it up, and make sure you walk away happy with your experience.
Thanks again for the recommendation and for being part of the Blade HQ family. 🔪✨
~Lisa
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Hey Jonathan!
Thank you for taking the time to share such a thoughtful and honest review, and sincerely, thank you for your integrity. We truly appreciate you choosing to return the accidentally shipped items. That kind of honesty does not go unnoticed, and it absolutely matters to us.
I’m glad to hear the return process was smooth and that our team treated you kindly. You’re also right to expect appreciation in situations like this, and I’m sorry that didn’t come through clearly at the time; however, keep an eye on your email, there will definitely be a small token of our gratitude waiting for you there.
We’re grateful to have you as part of the Blade HQ community and appreciate you continuing to choose us. We look forward to helping you again soon!
~Lisa