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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Wasn't sure if I put in my address in correctly. So I reached out to customer service and within hours I had a response. Very happy with the support I received about my inquiry.
I needed to return a knife due to its size and needed the refund credit to purchase a different knife on sale and I was able to receive store credit before sale ended to get the knife I wanted
Mahalo Blade Hq 🤙
Hey Isaac!
Mahalo right back! 🤙🌺
We’re so glad we could help make that swap happen in time! Nothing worse than finding the knife you want and watching a sale tick away. Happy to hear the store credit landed before the clock ran out, and you were able to snag the blade that fit just right.
Thanks for choosing Blade HQ and for the awesome shoutout. Enjoy the new knife, and we’ll be here whenever the next one starts calling your name! 🔪😄
~Lisa
So easy to order from and amazing inventory. Even when you find the product isn't what you hoped it would be returns are so easy and those in customer service like Cloey E. Provide quick and great service.
Hey Matthew!
Thank you so much for the kind words! We’re thrilled to hear that ordering with us has been easy, the inventory keeps you browsing a little too long (occupational hazard), and that even when a blade doesn’t quite spark joy, the return process is smooth and painless.
Huge shoutout to Cloey for delivering quick, top-notch service! She’s definitely one of the sharpest tools in the drawer around here. 🔪😊 We truly appreciate you taking the time to share your experience and look forward to helping you find the one next time.
~Lisa
I had a problem with the knife I purchased and asked if I could return it and get a refund to my credit card which is what is happening and I am very grateful. Cloey E.was my Customer Service Representative.
Hey Clyde!
Thank you for taking the time to share this! We’re glad we could help get things sorted cleanly and smoothly. Sometimes a knife just isn’t the right fit, and that’s okay.
Cloey will be thrilled to hear your shoutout. She’s great at keeping things sharp, fair, and hassle-free, especially when it comes to returns and refunds. We appreciate your gratitude and your trust in us, and we’re always here if the next blade is the one that sticks the landing. 🔪🙂
~Lisa
I ordered an Ontario 498 USMC knife. Upon arrival in Norway customs required further documentation in order to clear it. I requested the necessary paperwork from BladeHQ which was promptly provided allowing the knife to clear customs without issues.
Hey there!
Thank you for the great review. We really appreciate you taking the time to share it!
International shipping can sometimes feel like a boss fight with customs, so we’re glad we could jump in quickly with the right paperwork and help your Ontario 498 USMC knife clear customs without any further hiccups. If a knife is going to travel overseas, it deserves a smooth deployment on arrival 😄.
Thanks for choosing Blade HQ, and enjoy your new blade all the way in Norway. If you ever need documents, details, or just knife talk, we’ve got your six. 🔪🌍
~Lisa
I've ordered numerous products in the past and never been disappointed with the ordering, product or delivery. Today one of your Customer Service Representative helped me out on the phone clarify my order. Her name is Dallas and was very kind, helped me out with every question and told me what she could do for me and not what she couldn't. Again, very kind, great communication & great sense of urgency. She defines true Professionalism. Thank You Dallas and BladeHQ!
Thank you for such an awesome review! We’re thrilled to hear you’ve consistently had great experiences with your orders, products, and delivery — that means a lot to us.
Huge shoutout to Dallas for taking such great care of you! We love hearing that she focused on what she could do to help and brought kindness, clear communication, and urgency to the conversation. That’s exactly the standard we aim for, and we’ll be sure she sees your kind words.
Thanks again for your continued support and for being part of the BladeHQ family — we look forward to many more great orders ahead! ~Tiffany
I purchase four 6.5 Bone Stag Case Knives from Blade HQ. Prices were very competitive as I was offered a discount coupon to use at checkout. The knives were all beautiful, I did, unfortunately, have to return one of the four knives as it had an unsightly deep scratch on the one of its 2 blades. The scratch was deep enough that dragging a fingernail across it would immediately and firmly catch the fingernail. Being I was buying a new knife and not a used one, I chose to return that one of the four I purchased. The other 3 knives were excellent!
Blade HQ made the return easy along with great communication. I will certainly be back to make future purchases.
Hey Dennis!
Thank you for taking the time to share such a thoughtful review. We really appreciate it!
We’re thrilled to hear that three of the four Case Bone Stag knives were exactly what you were hoping for. That said, you were absolutely right to send the fourth one back. A deep scratch that grabs a fingernail definitely crosses the line from “character” into “that’s not right,” especially on a brand-new knife. If it’s sold as new, it should look new, no surprise “battle scars” included.
We’re glad the return process was smooth and that our communication kept things easy and straightforward.
Thanks for choosing Blade HQ. We look forward to helping you add to the collection again soon! 🔪
~Lisa
I ordered a Pro-tech auto and decided to go with another auto, and canceled the order in a matter of minutes and placed the order for another auto. No fuss and very quick.
Hey Mark!
Second to nun, we’ll take that as a holy endorsement 😄
We’re glad the switch was quick, clean, and drama-free. Sometimes the right knife just calls to you a little louder, and we’re always happy to help you answer that call without any fuss.
Thanks for the kind words and for choosing Blade HQ. May your autos fire hard, your edges stay sharp, and your order changes always be painless. 🔪🙏
~Lisa
I just had to make one call and customer service took care of everything for me with out any issues. I would highly recommend Grind works with our question and can recommend them to anyone who wants a knife and if by slight chance there is an issue Blade HQ will go above and beyond to help fix it and do whatever it takes to make you happy with your experience.
Hey Jody!
Thank you so much for taking the time to share this. Seriously, it means a lot to us.
We’re thrilled to hear everything was handled in one call and without any headaches. That’s always the goal: smooth, simple, and no unnecessary back-and-forth. If something’s off, we don’t just sharpen the solution; we polish it until it’s right.
We also appreciate the shoutout to GrindWorx and the trust you place in Blade HQ. If a rare hiccup sneaks through, we’ll always be here to lock it down, tune it up, and make sure you walk away happy with your experience.
Thanks again for the recommendation and for being part of the Blade HQ family. 🔪✨
~Lisa
Hi, my name is Brian, I have been ordering from Blade HQ for over a year, *I Think* 🤔... old age is kicking in, trying to stop it as much as I can. The Wonderful lady Melissa, please I hope I got her name right, lol. She has been wonderful, the customer Service I received was down home treated me like a good friend, not just a customer. If I ever buy a knife, it will be from Blade HQ. I still have many knives I bought when available, I won't part with. One of my favorites is the Boker Balishnokav... it reminds me of a WWII Fighter plane, the handle is aluminum with an OD coating, the blade is dagger style with the tiger graphics you often see on old P-51: Mustang fighters. I love the different subtle touches like the yellow push button, you'd often see the planes with yellow nose cones, and the belt clip was a bright yet dark red, which was part of the planes color scheme. It came in a plastic AK-47 Magazine case, which is cool.
Unfortunately, I had to send a few knives back that I love, one was an Ivory white G-19 scale grip with a bead blast finish. She was completely understanding and helped me with getting a refund. I have one more knife to send back, but I will tell you it's only because I'm going through a rough patch. They are Wonderful to deal with... it is great when you have honest Seller's and buyer's conducting business. I was hoping they had one more yellow grip, red thumb ring Benchmade "bug out". I think that would've been my all time favorite knife. I hope they can get it re-stocked soon. You cannot go wrong ordering from this Fine Company! I am So grateful I found them! May God Bless Blade HQ and their employees!
Hey Brian!
Brian, thank you so much for sharing your story and for the vivid WWII fighter plane analogy! 🛩️ Melissa will be thrilled to hear she made such a great impression; we’ll make sure she gets a virtual high-five. It’s customers like you who make our day! Fingers crossed we restock that yellow-grip, red-thumb-ring Bug Out soon so it can claim its spot as your all-time favorite. Until then, may your knives stay sharp, your pockets full, and your adventures epic! 🔪✨
~Lisa
I've bought multiple knives from them and very satisfied with all my purchases except one time. I did have one issue with a Microtech OTF which I wasn't satisfied with and was able to successfully resolve with their customer service staff. Would wholeheartedly buy from them again.
Hey there!
Thanks so much for the great review! We’re glad to hear your collection with us has been mostly smooth sailing, and when that Microtech decided to misbehave, our customer service team was able to step in and get things back on track. Even the best blades need a little tune-up sometimes 😉
We really appreciate your trust and your willingness to give us another go. We’ll be here and ready whenever your next knife itch needs scratching! 🔪👏
~Lisa
I had purchased a pocket knife that ended up being a little too large. I ended up having to exchange it for another one. Zach and Jennifer and Dallas were all great people to work with. I highly recommend blade HQ for all your future blade purchases.
Hey Ian!
Thanks so much for the kind words! We’re glad our team could help you find a better fit! Sometimes a knife just needs a second chance at greatness. 😄 Huge thanks to Zach, Jen, and Dallas for taking great care of you. We appreciate the recommendation and look forward to being your go-to HQ for all things sharp! 🔪
~Lisa
Perfect customer service from Kim! She notified me my dream knife was back in stock and that even though it's a website exclusive it wasn't going anywhere anytime soon which is what I was worried about because it's a high dollar knife and will have to save up for it.
Hey Trevor!
Thanks so much! Kim’s got a sixth sense for dream knives and keeping collectors sane! 😄 We’re thrilled she could help you plan your next blade acquisition without the stress. Can’t wait to see which beauty ends up in your collection!
~Lisa
This is my second experience with the BladeHQ support team, and they're amazing. They always respond promptly, are very courteous and professional, and make you feel valued. Jen responded to my email today and did a fantastic job. I couldn't be more pleased as a customer.
Hey Hanna!
Thank you so much for the kind words and the 5 stars! We’re thrilled to hear that Mrs. Dallas took such great care of you! Friendly, professional, and prompt is basically her superpower.
We truly appreciate your support and your trust in BladeHQ. Feedback like this lets us know we’re doing things right (and gives us a reason to smile at our desks). We look forward to helping you with many more orders in the future! Happy shopping! 😄🔪
~Lisa
I bought a knife with a defect in material- separation in pivot handle on 11/29 i sent email on 12/06 no response until 12/30 sent email. With my only choice being to return for refund. Arguing that my original email was within the 15 day policy.
The outcome me keeping the knife broken and not willing to shop with blade hq again.
Hi Eric,
Thanks for taking the time to share your experience. We’re sorry for the frustration this situation caused and appreciate the chance to clarify on our end.
We did respond on 12/10 to your original message and offered options for a return or exchange at that time. Unfortunately, we didn’t receive a reply to that message. We also see that the return option was declined and that you chose to work directly with the manufacturer instead. Because we didn’t receive a response within the 15-day exchange window, we weren’t able to proceed with an exchange once that period had passed.
That said, the return window is still open, and you’re absolutely welcome to return the knife for a refund if you’d like to move forward that way. We understand how disappointing it is to receive an item with a defect, and our goal is always to make things right whenever possible.
If you’d like help getting a return started or have any questions, please don’t hesitate to reach out. We’re here to help.
~Lisa
Ordered a blade that I quickly realized was just not for me. Requested a return, got a shipping label, & my refund within the week.
Will order again from them in the future.
Hey Brent!
Thanks for the kind words! 😄 We’re glad your return went as smoothly as a freshly sharpened edge. Can’t wait to help you find your next perfect blade!
~Lisa
I purchased a serrated automatic knife. I received a non-serrated knife.
I called BladeHQ and spoke to a live person within 3 rings.
Hey there!
Thanks for reaching out and for the kind words! We’re sorry about the serrated vs. non-serrated mix-up! Definitely not the edge you were expecting. 😅
We’re glad you were able to get a real human on the line quickly (no phone-tree boss battle required), and we appreciate you giving us the chance to make it right. If there’s anything else you need while we get this sorted, we’ve got you covered.
Thanks for choosing Blade HQ! We’ll make sure your next blade has exactly the teeth it’s supposed to. 🔪😄
~Lisa
My experience was super user friendly, as always. I had to return the micarta Chaves due to a blade centering issue. MRS DALLAS was very polite and helpful in getting me a replacement although I changed my mind and bought the full ti version instead. Chloe was very efficient in getting my refund and also her email was super friendly. I've spent thousands of dollars w blade hq and I have always been blown away by the service I receive time and time again. Ok well thanks again
PC
Hey Paul!
Thank you so much for the awesome review! We’re glad we could help make the swap smooth! Blade centering issues are no fun, but upgrading to the full titanium version? That’s a solid pivot 😄
Mrs. Dallas and Cloey will both be thrilled to hear your shoutout. We really appreciate your continued support over the years (and your excellent taste in knives). Customers like you are exactly why we love what we do.
Thanks again for trusting Blade HQ, we’re always here when the next knife itch strikes! 🔪✨
~Lisa
FedEx lost my order and during the holiday season. FedEx wasn't responding outside of saying it was on its way. Waited an extra week and sent a quick email to BladeHQ and within a day they offered a refund or to reship my flashlight. It's all in FedEx hands but BladeHQ support was awesome.
Hey Troy!
Thanks for the awesome shoutout! We’re glad our support team could step in when FedEx decided to go on a holiday adventure of its own. While we can’t control the carrier’s sleigh route, we can make sure you’re taken care of, refund or reship, your call.
Knives and flashlights may be cool, but great customer support is our favorite everyday carry. 😄🔦🔪
Thanks for sticking with us, and we appreciate you!
~Lisa
Reached out with inquiry about a package from blade hq. Had a pleasant email back and forth and realized it was my order from flytanium. No complaint here. Wonderful customer service.
Hey Jon!
Thanks so much for the kind words! 😊 We’re glad we could help get things sorted out; and even happier that it turned out to be an “aha!” moment rather than a real issue. A little email detective work never hurts 🔍😄
We really appreciate you taking the time to share your experience. If you ever have questions again (Flytanium or otherwise), we’re always happy to help! 🔪
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Thomas!
Totally get that! Pre-orders can make billing feel a little less cut-and-dry. 😄
We’re glad everything clicked and that our team was able to follow up quickly and clearly to confirm how it all works. That extra clarity is what we’re here for, even when you’ve already pieced it together yourself.
Thanks for reaching out and for choosing Blade HQ! We appreciate you! 🔪✨
~Lisa