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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I order two knifes from Blade HQ and I also have my packages delivered to my work place due to getting packages stolen from home address. My issue was not the fault of Blade HQ It was my darn fault for not putting the whole address so that I could get my order. Called Blade HQ and Dallas took care of my issue so that if there is a delay in order its my fault. Thank you Dallas for the understanding.
Brian
Asked questions about various designs, related to service connection in Viet Nam, and received timely answers.
Seems like a good company to deal with.
Hi Frank!
Thank you for the great feedback!
We’re glad we could provide timely answers to your questions and help with the information you needed. Our team works hard to be responsive and helpful, so it’s always great to hear that reflected in your experience.
We appreciate you giving us a chance and hope to continue earning your business! 🔪
~Lisa
Took the purchase order, did not ship, then only offered store credit as refund.
I did ask on Feb on why the shipment is still at origin, they said and I quote, if you don't receive an update by 27th Feb 2026, the will return the money.
Hello,
Thank you for your feedback. We’re sorry for the frustration this situation caused and understand how concerning it can be when an order doesn’t move as expected.
In this case, we did attempt to process a refund back to the original payment method; however, the refund was declined due to it being an international payment. Because of that, our team offered store credit as an alternative so we could still ensure the value of your purchase was returned to you as quickly as possible. You may also wish to check with your card company or bank regarding the declined refund, as they may be able to provide additional details.
We sincerely apologize for the inconvenience and any confusion this may have caused. Our goal is always to make things right for our customers. If you’d like us to take another look at the situation, our support team would be happy to help.
~Lisa
The website has more knives than I even knew existed. It is easy to navigate and filter results, or just browsing is fun!
I like the YouTube content as well. This is how I heard about your company.
Hey Vincent!
Thanks for the great review! We’re glad you’re enjoying the seemingly endless knife rabbit hole on the site! Once you start browsing, it’s hard to stop. 😄
We’re also happy to hear our YouTube channel led you to us. Our team has a lot of fun putting that content together, and it’s awesome knowing it helps fellow knife fans discover new blades. Thanks for your support, and we hope you enjoy exploring the collection! 🔪
~Lisa
I much appreciate the fast and friendly service addressing my concern. Looking forward to long and frequent shopping with a wonderful business. Thanks
Thank you for the kind words! We’re glad our team could help address your concern quickly and provide a friendly experience. We truly appreciate your support and look forward to helping you with many more knife purchases in the future. ~Tiffany
When my knife came in the screws do not thread all the way down on the pocket clip. This leaves the clip loose and wiggles. It is a known problem because BHQ rep told me they had the same issue with their spyderco. Solution buy a new clip from another manufacturer or exchange. I do not want to pay more money for a knife i spent hundreds on nor do I want to send it back to maybe have the same issue and be out the money and a knife for awhile. I order alot from BHQ and I've always had stellar reviews. I just feel being in the zirconium tier and the amount of knives I buy from BHQ a clip could have just been sent or a credit to my very active account. Not happy with experience. First phone call about this to BHQ I was originally told to contact spyderco who told me I could pay to send it to them and have it worked on or contact the dealer. Not happy with any of this.
Thank you for sharing your feedback. We’re sorry to hear about the issue with the pocket clip on your Spyderco Para Military 2 CruWear. Unfortunately, we do not have replacement Spyderco clips available to send out.
We are happy to offer a return for a full refund if you’d prefer not to keep the knife. I also sent you an email regarding this so we can help get it resolved for you as quickly as possible. We truly appreciate your support and the many orders you’ve placed with us over the years. ~Tiffany
1st time I've had to return a knife. Customer service made it easy and quick. Thanks Cloey. I buy all my knives from Blade HQ and will continue to do so.
We’re so glad your first return went smoothly! Cloey will be happy to hear your kind words.
Thank you for trusting us with your knife collection — we truly appreciate your continued support and look forward to helping with all your future purchases! ~Tiffany
Has an issue with a knife I had purchased (part defect). Return was painless ( as it could be) and fast. Happy with the customer service team!
Thank you for sharing your experience!
While we’re sorry there was a defect, we’re glad the return process was smooth and handled quickly. That’s exactly what we aim for when something isn’t right.
We truly appreciate your support and your kind words about the team! ~Tiffany
I had asked a question a couple of days ago regarding engravings on a Kershaw Launch 8, and I was fortunate enough to have Chad help me out. He looked into my issue and got back to me way faster than I expected, since I asked on a Friday night. I had my answer very quickly, and it was a super easy process with Chad's help. If you're reading this, I really appreciate you Chad, and keep up the great work 😁
Thank you so much for taking the time to share this!
We’re thrilled to hear Chad was able to jump in, look into your engraving question, and get you an answer so quickly—especially over a Friday night. That’s the kind of responsiveness we strive for.
We’ll absolutely make sure Chad sees your message. He’ll really appreciate it. Thanks again for your support, and we’re always here if you need anything! ~Tiffany
I ordered a knife from Blade HQ. I wasnt satisfied with the feel of the handle (no fault of BladeHQ) and requested a return. They emailed me a return lable, I put it back in the original packaging and dropped it off at the post office. It took about a week for them to process it and they issued me a store credit (per request) they will also refund it to your CC. I ordered a new knife and something similar happened. This time a ordered a automatic and wasnt satisfied with the feel of the opening mechanism. I guess my only excuse is sometimes you need to feel it in your hand and I dont have any high quality knife stores near me. So I repeated the process and just got my second refund. I just want to state that by no means was my returns the fault of BladeHQ. The products description was accurate, it just wasnt the right fit. I will say this. The communication between BHQ employees and myself was top notch. They answered every question I had within 24 hrs. They definitely go above and beyond to make sure you are satisfied with your purchase. Definitely a company with integrity.
Thank you so much for sharing your experience!
We’re thrilled to hear the entire process—from your initial order to the return and re-order—was smooth and hassle-free. It’s great to know our team was able to stay in touch and make sure you were satisfied every step of the way.
We truly appreciate your support and look forward to helping you with your future knife purchases! ~Tiffany
Wonderful People who truly have a passion for what they do at blade HQ, definitely my go to website/store to buy all my knives. Highly recommend for great prices and wonderful customer service and workers!
Thank you so much for the kind words!
We’re thrilled to hear you enjoy shopping with us and appreciate our team’s passion. Your recommendation means a lot, and we look forward to helping you with all your future knife needs! ~Tiffany
Jen N. Was super helpful in answering my question. She gave good advice with a pleasant tone. I am grateful for her assistance.
The item was delivered in perfect quality. Thank you, BladeHQ!
Thank you for sharing!
We’re glad Jen could provide helpful advice with a pleasant experience, and that your item arrived in perfect condition. We appreciate your support and look forward to serving you again! ~Tiffany
It was not Blade HQ's fault I ordered a knife and when I received it was longer than I thought! They returned it with no questions! So I ordered the one I wanted and it is being shipped! This is the 5th knife I have bought from Blade HQ! The have first class knives and this is the only place I will by my knives! Thank you! I tried to select 5 stars but it won't let me for some reason!
Thank you for the fantastic review!
We’re glad we could make your return easy and help you get the knife you really wanted. It’s awesome to hear you’ve trusted us for your collection—five knives and counting! 🔪
We truly appreciate your loyalty and look forward to helping you with many more in the future! ~Tiffany
Like the website great products and services quick response to my concerns give them an aa+
Thank you for the awesome feedback!
We’re glad you had a positive experience with our website, products, and service. Your AA+ rating means a lot—we truly appreciate your support! ~Tiffany
I had ordered the wrong knife as I had erroneously selected one with a different blade type from the one I wanted while shopping online with BladeHQ. As I explained my error, BladeHQ understood and processed a return label for me to return the item. Upon receipt of the item back, they immediately processed the credit to my credit card. Cloey E was exceptional, professional, effective, and friendly in providing this outstanding customer support. I have since place another order with BladeHQ given the excellent product selection and customer service.
Thank you for sharing your experience!
We’re thrilled Cloey could make the return process seamless and provide exceptional, friendly service. It’s great to hear you were able to place another order and continue enjoying our product selection.
We truly appreciate your support and look forward to assisting with your future BladeHQ purchases! ~Tiffany
As a disabled person i am allowed by law to carry and use automatic knives.
But due to ca. Law it is not possible for you to ship to us.
Hi Robert!
Thank you so much for the 5 stars! We truly appreciate the support! ⭐⭐⭐⭐⭐
We understand how frustrating automatic knife laws can be, especially when they vary by state. While certain allowances may exist, California shipping restrictions limit what we’re able to send into the state, and we have to follow those regulations consistently.
We’re grateful for your understanding and your business. If you’d ever like help finding a California-compliant option that fits your needs, we’d be more than happy to assist. We’re always here to help however we can 🔪
~Lisa
I have recently purchased quite a few high-end knives from Blade HQ. Let me tell you I couldn't be happier! This is a great company to do business with. From the selection to customers support. If there's a problem with your order they will work with you to get it right.
Hey there!
Thank you so much for the incredible feedback and for trusting us with your high-end purchases!
We’re thrilled to hear you’ve been happy with everything from the selection to the customer support. That’s exactly the experience we work hard to deliver. And you’re absolutely right, if something isn’t perfect, we’ll always do our best to make it right.
We truly appreciate your continued support and look forward to helping you add a few more premium pieces to the collection. We’ll keep them sharp and ready for you! 🔪
~Lisa
I wanted to change blade colors before knife was shipped and they accommodated me with ease. Very polite and efficient, great outfit to work with. I will be getting all my knifes in the future from BladeHQ. Thanks for the best customer service and the best knifes.
Hey John!
Thank you for the awesome review!
We’re glad we were able to get that blade color swapped before it shipped! Timing is everything, especially when it comes to the perfect setup 😄🔪
We truly appreciate the kind words about our service and selection. It means a lot that you plan to keep coming back. We’ll be here, keeping things sharp and ready for your next one!
~Lisa
I recently returned a Gerber multi tool that I realized when I got it, that it is was not going to be the tool that I needed. The return process was very easy and a flawless process. Chloe who handled my return did a fantastic job. Thank you blade hq and Chloe
Hey Mike!
Thanks for sharing your experience! Sometimes you don’t really know if a tool is the right fit until it’s in hand. Totally understandable. We’re glad the return process was smooth and hassle-free.
We’ll be sure to pass the shoutout along to Cloey; she’ll appreciate the kind words! Thanks again for choosing Blade HQ, and we’ll be here when you’re ready to find the right tool for the job 🔪
~Lisa
Good knives are hard to find. BladeHQ provided exactly what they promised, in a very timely fashion. And No extra charges! VERY happy with them.
Hey Dave!
Thank you for the great review!
We’re glad we delivered exactly what was promised and delivered it quickly. No surprises, no extra charges, just sharp things showing up at your door as they should 😄🔪
We truly appreciate the support and look forward to helping you find the next great one!
~Lisa
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Thank you for sharing, Brian!
We’re glad Dallas was able to help get everything sorted and make sure your order reached you safely. Mistakes happen, and it’s always our goal to work with customers to find a smooth solution.
We appreciate your kind words and support. Dallas will be happy to hear the shoutout! Thanks again for choosing Blade HQ 🔪
~Lisa