On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was taken care of it. It was hassle free As the great Arnold Schwarzenegger once said "I'll be back"
You hade your HQ benchmade bugout exclusive on sale for 4th of July weekend, I had to work late got home to buy it and missed the sale by 3 hours. Sent a email to you guys and no help no honoring. So I'll just spend my money's eleswhere. Made sure I took the time to write a review to show that you guys are to good for customer service.
I bought a knife and sadly I just didn't like it. I sent a message to customer service and they took good care of me and that is much appreciated. I will buy from bladeq again. Cloey was super nice and helpful.
Hey Carl!
We're sorry the knife didn’t win your heart, but we’re so glad Cloey could help smooth things out! 💙 Your appreciation means the world to us, and we’re already looking forward to helping you find the right one next time. Thanks for sticking with BHQ! 🔪😊
~Lisa
I forgot to put in a promo code for a free ticard at the end of checkout. Sent a email to customer support and Kim responded letting me know there would be the promo item in my package. Thank you Kim and Bladehq.
Hey Chris!
Now that’s what we call a smooth save! 😎 We're so glad Kim was able to jump in and make sure your TiCard made the trip with your order. We’ve got a soft spot for those promo perks—and even more so for awesome customers like you. Thanks for reaching out and for the kind words! 💙🔪
~Lisa
I recently returned a benchmade 940 Osborne. Charles and Cloey made the whole process easy and the turn around time was quick.
Hey Danny!
Now that’s how we like to hear it! 😊 Big thanks for the shoutout to Charles and Cloey—those two know how to keep things smooth and stress-free. The 940 Osborne is a legend, but we totally get that sometimes a return is the right move. We appreciate you giving us the chance to make it easy! Hope your next pick is a perfect fit. 🔁🔪💚
~Lisa
I noticed that my order seemed to be lost at a Fedex facility, and after emailing Charles S assured me that this happens and it will fix itself. He was quick to respond (on a Saturday!) and very professional. Phillip
Thanks for the great feedback, Phillip! We know how nerve-wracking it can be when a package goes MIA in the FedEx void 😅—so we’re glad Charles was able to swoop in (on a Saturday, no less!) and ease your mind. Fingers crossed your package makes its dramatic reappearance soon! Thanks again for sticking with us. 🔪📦✨
~Lisa
Had to cancel an order unfortunately. But the serve team was fast friendly, handled my request in short order! Even on a holiday
Hey Chris!
Thanks for the kind shoutout! While we’re bummed the order didn’t work out this time, we’re glad our crew could jump in and get it handled fast — holiday or not! 🎉💪 We don’t take days off when it comes to taking care of awesome customers like you. Hope to see you back again when the time is right! 🔪😄
~Lisa
The knife was very nice. However I paid $10 for engraving. They asked me if I wanted it on the front or back of the knife blade so I requested front. Well the engraving came on the back of the knife and it was very tiny. It was about the size of a # 8 type on your computer. Well thats it good luck everyone.
Hello Norman!
Thanks for your review and for sharing your experience — we're really sorry to hear the engraving didn't meet your expectations. That’s definitely not the impression we want to leave. We've gone ahead and sent you an email so we can make this right. Keep an eye out for that, and we’ll do our best to get things sorted quickly. 💌🔍
~Lisa
I recently ordered a knife from the No Forks promo for an awesome new blade and tshirt. I received the knife, but the shirt was missing. I reached out to BladeHQ, and within two days Jen was able to send me a shirt. She was very nice in her responding emails. I will be buying more from BladeHQ because of this awesome customer service. Thanks again Jen, you rock!
Thank you for the great feedback! We’re so glad Jen N. Was able to help make things right and get that missing shirt out to you quickly. Her kindness and attention to detail really do make her one of the best—we’ll be sure to share your shoutout with her!
We appreciate your support and look forward to helping you find your next awesome blade (and maybe another shirt 😉) soon. Thanks again for choosing Blade HQ! ~Tiffany
A quick a kind response. Every question I had were answered. In a very clear and precise manner.
Thank you for the great feedback! We're glad we could get you squared away quickly and clearly—that’s what we’re here for. We’re always happy to support our military customers, and it’s great to know everything was handled to your satisfaction. ~Tiffany
Jen N. Was great. She took care of my issue with a friendly and courteous response. It's a pleasure dealing with someone who knows how to treat people.
Hey Carroll!
Jen strikes again! 💥 We're so glad she was able to help out with that signature combo of friendliness and finesse. It’s folks like her that keep things running smoother than a freshly oiled pivot. Thanks for taking the time to share the love — we’ll make sure Jen gets the virtual high-five she deserves! 🙌 Come back anytime — we’ll be here, ready to treat you right. 😄🔪
~Lisa
Having issues rating the knives I purchase and this rating is just to
Acknowledge that someone is working on it. I'd rather comment
On the original issue resolution, not this, but here it is. Thank you
BladeHQ crew! -Diana.
Thanks for hanging in there with us, Diana! 😊 We appreciate you taking the time to leave a rating, even if the system was being a bit stubborn. Our team is on it, and we’re glad we could help with your original issue. Here’s hoping your next review is smooth sailing—just like a good blade through paper. 😉 Thanks again from all of us at Blade HQ! 🔪💙
~Lisa
Had a very good interaction with Kim in customer service she did great helping me with my questions and was very fast and polite. A++
Hey Colby!
A++ review for an A++ team member—thanks for the kind words! 😊 We're thrilled to hear Kim was able to help quickly and kindly (she’s pretty awesome, if we do say so ourselves). We’re always here if more questions come up down the road. Thanks for choosing Blade HQ! 🔪🙌
~Lisa
I unfortunately had to return a knife I bought, I just wasn't crazy about it. BladeHQ made the process seamless and easy, for which I am very grateful. Thanks Cloey E!
Hey Alec!
Sometimes a knife just doesn’t cut it—and that’s okay! 😉 We're so glad Cloey could help make the return process seamless for you. Thanks for giving us the chance to make things right, and we hope the next blade you pick is a total keeper. See you next time! 🔪✨
~Lisa
I absolutely love buying from Blade HQ! They are so easy to work with and have the best selection out there. Customer service is the best around!
Thank you so much! We’re excited to hear you’ve had such great experiences with us—we do our best to keep things easy, fun, and packed with awesome gear! Your kind words about our customer service mean a lot, and we’re always here when you’re ready for your next addition.
Thanks for being part of the Blade HQ crew! ~Tiffany
Blade HQ representatives were pleasant, informative, and efficient. This is one of the reasons I consistently purchase form this team. Thanks for making it easy.
Thank you for the great feedback! We’re so glad to hear our team continues to make your experience a smooth one. Being informative, efficient, and easy to work with is exactly what we aim for—so it's great to know that stands out.
We truly appreciate your continued support and look forward to helping you again soon! ~Tiffany
Cloey E. Was very nice and helpful with my return and made everything easy for returning my order. I will definitely continuing buying all my knives from Blade HQ after the Excellent Customer Service by Cloey E.
Hey Allan!
That’s what we love to hear! 😊 Cloey is an absolute gem, and we’re so glad she was able to make your return process smooth and stress-free. We’ll be sure to give her a high-five for a job well done! 🙌 Thanks for the kind words and the continued support—your knife collection is in excellent hands with us! 🔪✨
~Lisa
I ordered a knife and after receiving it wanted to return/exchange it for a different blade configuration. The Customer Service Rep was extremely helpful and I was able to return and reorder the knife quickly and easily. TYVM👊🏼
Hey there!
Now that’s what we love to hear! 💥 Huge thanks for the shoutout—our team’s always ready to step in and help make things right (or sharper 🔪). We’re glad the return and reorder were smooth sailing, and we hope your new blade is exactly what you were looking for. TYVM right back at ya! 👊🏼😄
~Lisa
Was easy to place a call and speak with a very friendly and helpful staff person! Communication was quick and my request was answered promptly! Highly recommended working with this team!
Thank you so much for the kind words! We’re glad you had a smooth experience getting in touch with our team—our goal is always to make sure communication is clear, quick, and helpful. We truly appreciate your recommendation and look forward to helping you again anytime!-Tiffany
Had a great experience and appreciate the support and fast responses! Kim and Cloey are top notch give em a raise.
Thanks for the awesome feedback! We're so glad to hear you had a great experience—and we completely agree, Kim and Cloey are absolute rockstars. We’ll definitely make sure your shoutout gets to them (and we’ll pass along that raise suggestion too 😉).
We appreciate your support and are always here when you need us! ~Tiffany
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Knives Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ben!
Now that’s a review with style! 😎 We're so glad your experience was hassle-free — just how we like it. And hey, if it's good enough for the Terminator, it's good enough for us! Looking forward to your return, Arnold-style. 💪🔪
~Lisa