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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Always great customer service. Never a hassle. Good communication, which for me is key.
I saw a knife advertised on FB, the seller claimed to be with Blade HQ, so I assumed a reputable seller. Upon completion of the sell, a brick & mortar picture appeared of a "Knife Shop" and stated the knife was preparing to be shipped. A day later I emailed Blade HQ of what I believed to be someone hacking or falsely claiming affiliation on social media. The response was, "it appears you were scammed" basically " hope you do better next time". Unacceptable! You build a reputation by being genuine! And fighting off piracy!
Hopefully I receive this knife, as promised and the quality is what was advertised. I'll tell you this, if not, I'll find other companies to do business with in the future.
Hello Doug,
Thank you so much for taking the time to report this—and we genuinely understand your frustration. Scam sites impersonating reputable businesses like ours are an ongoing concern, and we’re actively working with platforms to get them removed as quickly as possible.
We’ve confirmed that your order was not placed through Blade HQ, and we’re truly sorry that someone used our name to mislead you. While we can’t intervene directly in orders not placed through our site, we absolutely take these incidents seriously and are committed to protecting our community.
Thank you again for bringing this to our attention—it helps us take further action to prevent others from falling victim. If you ever have questions about whether a site or listing is legit, don’t hesitate to reach out. We’re always here to help.
~Lisa
Asked about the condition of a particular Bargain Bin piece, next think i know I'm getting multiple closeup photos. Terrific customer service, thank you!
Thanks for the awesome shoutout! Melissa G really is the best — going the extra mile (and snapping all those closeups) is what she does best. We’re so glad she was able to help you out and make your Bargain Bin hunt even better.
Thanks for choosing Blade HQ — and happy collecting!
~Tiffany
I received emails that told me my package should be delivered by a certain date it never arrived never arrived I finally talked to the company and the customer service they got back to me very quickly and he stayed with me right till the package was delivered telling me everyday the the progress that my package was making and he was very courteous helpful and it was very good customer service too bad more companies aren't like them. I'm sure he's a busy and it was very nice for him to keep track of me throughout the days till I got the package I'm very thankful that customer service is like that.
Thanks for sharing your experience! We’re glad our customer support team was able to help you out quickly and get everything sorted — surprises like that can be stressful, and we’re happy we could make it easy for you.
We appreciate your kind words and are always here to help whenever you need us. Thanks for choosing Blade HQ!
~Tiffany
I was taken care of very well. Return was easy with the prepaid label. Customer service rep Cloey E. Was very helpful.
Hey there!
Now that’s the kind of return story we like to hear—easy, fast, and totally pain-free! 💪 Thanks for giving Cloey a shoutout—she’s a return ninja and always happy to help. We appreciate you choosing Blade HQ, and we’ll be here whenever the next knife calls your name! 🔪😊
~Lisa
Blade HQ always has best options and prices. It's where all my knives are purchased. Found out today their customer service is outstanding as well! Very happy customer. Thank you!
Thank you so much for your kind words! We’re thrilled to hear you’ve been happy with our selection and prices — and even happier to know our customer service impressed you too. It means a lot to have you as part of the Blade HQ family.
Thanks for choosing us for all your knives! ~Tiffany
Blade HQ is good, staff are good. I ordered a knife, USPS don't give updates for days at a time, you can't contact them, Still don't know where my package is. Been a month. I wont be using Blade HQ again, not going through this again. Other companies have far better shipping options.
Hi Ben!
Thanks so much for your feedback—we're really sorry to hear about the frustration with USPS. We completely understand how difficult and disappointing it can be when tracking updates are inconsistent or delayed.
At this time, USPS is the only shipping carrier we’re able to offer for international orders, but we absolutely recognize the limitations and are actively exploring additional options for the future. It looks like your package has had two delivery attempts, and hopefully it will be delivered successfully soon!
We appreciate your support and the opportunity to improve.
~Lisa
Send email to Knife HQ. Got a response back regarding order and was corrected right away. Am very grateful and will be sure to let everyone know. Thanks again
Hey Chris!
We’re so glad we could get that squared away quickly—thanks for giving us the chance to make it right! 🙌 Your kind words and support mean a lot, and we truly appreciate you spreading the good word. Hope the rest of your order is everything you hoped for (and then some)! 😊🔪
~Lisa
I continue to be impressed with BladeHQ's service department. Multiple times now I've had to contact them because of mistakes in my order that were my fault. Every time the response is quick and the matter gets resolved. I will continue to look at Blade HQ for my knife related purchases. Thanks for being so honest and quick with your responses.
Hey Adam!
This is the kind of review that makes our day—thank you! 🙌 We totally get that slip-ups happen (we’ve all hit “submit” too fast a time or two 😉), and we’re always here to back you up. Your continued trust means the world to us, and we’re honored to be your go-to for all things sharp. 🔪💙
~Lisa
I ran into a inconvenience with an online order. I wrote the customer service department an email. They got back to me way faster then I expected and took care of the issue.
Hey Larry!
We love to hear that! 💪 Sometimes the road to a great knife hits a small bump, but we're glad our team was able to smooth things out quickly for you. Thanks for giving us the chance to make it right — we’re always just an email away! ✉️🔪
~Lisa
I have been a Blade Hq customer since 2008. This is the first time I have used their customer service for a return/exchange. And thanks to Cloey E, & Zach H, everything went very smooth and I commend them for their professional way of dealing with me on this.Blade Hq has always been my go to for knives in my collection.
Hey Jim!
Wow — since 2008! That kind of loyalty means the world to us 🙌 We're so glad Cloey and Zach were able to make your first return experience just as smooth and reliable as your past purchases. We’ll be here whenever the next addition to your collection calls your name. Thanks for sticking with us all these years! 🔪💙
~Lisa
I recently purchased a knife from here, and while it wasn't what I was expecting, I returned it and received a refund and a very kind and thoughtful response from Cloey E. Great customer service.
Hey Jon!
We’re so glad Cloey was able to help turn things around for you! 🙌 Even when a knife isn’t quite the right fit, we always want the return process to be smooth and handled with care. Thanks for giving us a shot — we hope the perfect blade is just around the corner for you! 🔪😊
~Lisa
Customer service was easy to get answers and solved my issue in a friendly, up front way. Kudos
Thanks a ton for the awesome shoutout! We’re pumped to hear you had such a great experience with our team — nothing makes us happier than making it easy (and fun) for our customers. Huge thanks for choosing Blade HQ — you rock, and we can’t wait to help you snag your next awesome piece! ~Tiffany
I ordered on June with a FedEx delivery date June 30. Well that date did not happen. Next it was July 5th. Then July 9th then July 10th and now July 11. I live outside Atlanta with the order coming from Kennesaw Georgia. But lo and behold FedEx instead of sending it to me and Georgia FedEx decided to ship everything to Mobile, Alabama. I have talked to many of the customer service reps, at blade HQ and they all have been extremely polite and nice but they don't run FedEx. Today Melissa saved me from the FedEx shipping black hole and I cannot say how much I appreciate her and the and blade HQ customer service
You can only tell a merchants worth when things go wrong. I can buy knives at millions of places but I will buy from a company like Blade HQ who looks after their clients.
Wow — what an adventure your package had! First off, thank you so much for sharing your experience (and for hanging in there through all those FedEx detours). We couldn’t agree more: the real test of a company is how they handle the bumps in the road, and we’re proud Melissa and the rest of our team were able to help pull your order out of the FedEx black hole and get you taken care of.
We truly appreciate your trust, your patience, and your kind words.
Thank you for choosing Blade HQ, and we’ll always be here to look after you (and your knives) whenever you need us! ~Tiffany
I recently had to return an item and the customer service that I received was top-notch. I have been a customer since 2016. It's this kind of service that keeps me coming back. Thank you BHQ.
Thank you for being such a loyal customer since 2016 — that means the world to us! We’re so glad to hear our team delivered top-notch service on your recent return. It’s customers like you that keep us going, and we’re honored to have earned your trust year after year.
Thank you for choosing BHQ — we can’t wait to keep serving you for many more knives to come! ~Tiffany
Good good good good good good good good good good good good good good good good
We see you’re speaking our language—knife knife good good! 🗡️😄
Thanks for keeping it sharp and simple. We love it! ~Tiffany
I accidentally ordered the wrong knife. I called customer service to see if I could return it. Cloey set that was no problem and sent me a prepaid return shipping label. I was very happy with the service I received and look forward to doing business with them again.
Thank you for sharing your experience! We’re glad Cloey was able to help you get your return started quickly and easily—it’s always our goal to make sure things are hassle-free. We appreciate your kind words and look forward to helping you again anytime! ~Tiffany
Reached out to the info email. Got back to me the next day with a detailed response. Then email traffic from there on was very fast. Called to place my order and it was an easy experience. 100% will purchase from BladeHQ again.
Thank you for sharing your experience! We’re glad to hear our team was quick to respond and that both email and phone support made the process easy for you. It’s always our goal to make every step seamless, and we’re happy to know we hit the mark.
We appreciate your trust in Blade HQ and look forward to helping you again soon! ~Tiffany
I have purchased mini knives from this company. I've only had to return one and it was not their fault. The process was smooth and the refund was quick. Great company to work with.
Thank you for taking the time to share your experience! We’re glad to hear you’ve enjoyed your purchases and that the one return you had to make was handled smoothly and quickly. We always aim to make things easy, and it’s great to know that stood out.
We appreciate your support and look forward to helping you find more great knives in the future! ~Tiffany
On the same day they did the best they can with my request. I am very satisfied that they accommodated me to fix an error on my part.
Hey Gus!
We love to hear that! 🙌 Sometimes mistakes happen (we’ve all been there), and we’re always happy to help make it right when we can. Thanks for giving us the chance — and for the kind words! 😊
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for your kind words! We’re glad to hear our communication and service keep things easy and hassle-free for you — that’s exactly what we aim for. We appreciate you choosing Blade HQ and look forward to helping you again anytime. Why shop anywhere else, indeed!
~Tiffany