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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I wanted to cancel an order I made right after purchase because I decided on a different knife. Email was fast and efficient which is not usually the case. Great job!
I had a damaged product arrive. I sent in pictures with a description. Kim got back to me super quickly. Bha was able to provide a very generous solution. Y'all are the best distribution company I've had experience with. Thank you!
Hey there!
We’re blushing over here! 😊 Thanks so much for the kind words — we’ll make sure Kim sees the shoutout (she is pretty amazing). We're sorry to hear your order arrived damaged, but we’re thrilled we could turn it around quickly and get things squared away for you.
It truly means a lot to hear you consider us the best — we’ll keep doing our best to live up to that title. Thanks for choosing Blade HQ! 🙌🔪
~Lisa
I can typically find what I want, and at a good price. Shipping is slow through USPS and not their issue but would recommend UPS, or FEDEX.
Hey Scott!
Thanks so much for the kind words and for making us your go-to spot — that truly means a lot! We're thrilled to hear you've had great experiences with us and found what you were after at solid prices. 🚀
As for shipping, depending on the location, package size, and what’s inside, we use USPS, FedEx, or UPS — we always aim to get your gear to you as efficiently as possible.
Appreciate your support, and we look forward to your next sharp find! 🔪✨
~Lisa
I had purchased an AKC F-16 that the switch had broken off of. I contacted customer service and they informed me That I could ship it back and return it for in-store credit or a refund since I was still within their return window. They were very helpful and patient along the way! Just ordered another knife using the in-store credit!
Hey Noah!
That’s how it’s done! 💪 We're sorry the F-16 gave out on you, but we’re glad our team could step in and make things right. Major props for putting that in-store credit to good use—sounds like your next blade is already en route to glory. Thanks for sticking with us, and happy slicing! 😄🔪
~Lisa
Zero hassle to any part of my buying experience. I had to return a knife and they sent me a shipping label. I highly recommend blade hq
Hey Greg!
Now that’s the kind of review we love to see—short, sweet, and sharp (like a good blade 😏). We’re so glad the return process was smooth for you, and we truly appreciate the recommendation. Thanks for giving us a shot—come back any time you catch the knife bug again! 🔪💙
~Lisa
Couldn't ask for more courteousness. All of my interactions were positive and supportive. Thank you.
Hey Matthew!
Thank you so much! 😊 We’re thrilled to hear your interactions were nothing short of positive—that’s exactly what we aim for. Your kind words made our day, and we’re always here if you need anything else. Thanks again for choosing Blade HQ! 🔪🙌
~Lisa
I have been looking for an 11inch Frank b swinger and finally found one with olivewood scales. The knife is made good and I am very happy. Now I need a 9 inch one. Come on stimulus check.
We're thrilled to hear that the 11" Frank B with olivewood scales lived up to your expectations—such a classic and stunning choice! Fingers crossed that 9" swinger finds its way to you soon (we'll keep an eye out for a stimulus check too 😄). Thanks for choosing Blade HQ to add some serious style to your collection!
~Tiffnay
When my original did not arrive Mrs Dallas shipped me a replacement. Three weeks later the original order arrived and Kim helped me return item.
Hey Dennis!
Talk about tag-team customer service! 💪 When your original order went rogue, Dallas stepped up with a quick replacement, and Kim helped close the loop like a pro when the wanderer finally showed up. We’re glad our crew could help get everything sorted—thanks for rolling with the punches! 📦🔄💙
~Lisa
I've purchased from Blade HQ several times in the past, but this particular time Fed Ex lost my package in transit. Fed Ex gave me the run-around, but Jen from Blade HQ was very helpful in determining what had happened and immediately issuing a refund. I'm very pleased with their prompt and courteous customer service and will definitely continue being a Blade HQ customer.
Hey David!
Thanks so much for the kind words! We're sorry FedEx sent your package on an unexpected adventure—but we're glad Jen could jump in, solve the mystery, and get things squared away quickly. We’ve got your back (and your blades) every time. Looking forward to helping with your next sharp addition! 🕵️♀️📦🔪
~Lisa
Ordered 11 Knives in 8 orders fast shipping great price & anything was ship as ordered very nice customer service also
Hey Jeffrey!
Wow—11 knives across 8 orders? That’s some serious dedication to the craft! 🔪💥 We’re thrilled to hear everything arrived as it should and that our shipping speed and service hit the mark. Thanks for choosing us again and again—your loyalty means the world (and your knife drawer must look amazing). Let us know when you’re ready for knife #12! 😄
~Lisa
Excellent customer service. Alyssa and Cloey helped me return one of my purchases simply because i was unsatisfied. No questions asked. And right back on to the credit card. Great response time as well, they replied to all of my emails within 24 hours… Best knife company hands down!
Hey Jim!
Now that’s a sharp review—thank you! 🔪 We're thrilled to hear Alyssa and Cloey were able to make your return smooth and hassle-free. Sometimes a knife just doesn’t click, and that’s okay—we’re always here to help you find the right one. Thanks for trusting us with your collection, and for the kind words. You’ve officially made our day! 😊
~Lisa
I only have good things to say about the support from BladeHQ. They always get back to me with knowledgeable information about whatever I ask. I won't deal with anyone else.
Hey Tony!
That means the world to us—thank you! 🙌 Our team is always happy to nerd out over knife questions, and it’s awesome to hear that the support has hit the mark. We’re honored to be your go-to, and we’re here anytime you need us (knife facts or otherwise)! 🔪💬
~Lisa
Short and sweet I mistakenly ordered products in my list. Some companies make returns difficult but this team is awesome and the process simple
Hey Will!
We’ve all been there—those “oops, did I just click that?” moments! 😅 We’re so glad we could make things right and keep the return process smooth and simple. Thanks for the kind words—and for giving us the chance to help! We’ll be here whenever you're ready for the next round (intentional or not 😉).
~Lisa
First time I buy from BladeHQ and I can only speak highly of it, super courteous and helpful staff, the only criticism I can make but which generally concerns purchases from the United States is that buying from Italy there are more or less long waiting times and customs but the American market is full of fantastic blades.
Hey Dario!
Thank you so much for your kind words and for choosing Blade HQ for your purchase—we’re thrilled to welcome you aboard! 🇮🇹✈️🇺🇸 We're glad our team made a great first impression and appreciate your understanding about the international wait times and customs process (we agree, the American blade scene is worth the wait!). Here's hoping your new Microtech and QSP make up for the travel time—enjoy those fantastic blades, and we hope to see you back soon! 🔪😊
~Lisa
Great service and follow-up from Charles S at Blade HQ. I had a question concerning my purchase and Charles got back to me right away! Thanks, Also very fast delivery!
Hey Ray!
Now that’s what we like to hear—fast answers and even faster shipping, coming at you with blade-speed precision! ⚡😎 Charles doesn’t mess around when it comes to taking care of our knife crew. Thanks for the kind words and for letting us be part of your sharp adventures! 🔪✨
~Lisa
I spoke with Customer Support regarding their Military Discount, and simply had to provide proof. It was seamless, and received a discount. Kim was my Customer Support Representative, and was very helpful with the process.
Hey Frank!
We’re honored to support those who serve, and we’re thrilled to hear Kim made the process smooth as butter on a hot MRE! 🇺🇸🫡 Thanks for taking the time to verify—glad we could get that discount squared away for you. We appreciate your service and your business!
~Lisa
Blade HQ return process was so simple and quick. Definitely earned my business and I will be back.
Hey Joey!
We love to hear it—simple, quick, and no dull moments! 😄 Thanks for giving us a shot (and a shoutout). We’ll keep the returns hassle-free and the blades sharp for when you come back. Looking forward to your next purchase—your business means the world to us! 🔪💙
~Lisa
Hey Jay!
Short, sweet, and sharp—just how we like it! 🗡️ Thanks for the kind words! We're always here to lend a hand (or a blade) when you need us. If service was a knife, we’d like to think we’re a full tang, razor-edge kind of team. 😄 Come back anytime—your next great edge awaits!
~Lisa
Called in and spoke to Zach who was very helpful, easy to talk to, and quickly took care of my issue. When my replacement item was ready to ship I got an email from Cloey. She explained the process and also gave me the tracking number for my replacement.
Again fast, easy, and amazing customer service.
Thank you for taking the time to share your experience! We’re so glad to hear that Zach and Cloey were able to make everything fast, easy, and hassle-free for you — that’s exactly what we aim for. We’ll be sure to pass your kind words along to both of them!
Thanks for choosing Blade HQ — we’re always here if you need anything else!
~Tiffany
Second order to this company both addressed quickly. The return was handeled quickly and easily. The agent was very helpful Excellent service.
Hey there!
That's what we love to hear—quick, smooth, and helpful every step of the way! 🚀 We're glad both of your orders (and the return!) were handled to your satisfaction, and we'll be here anytime you need us. Thanks for the kind words and for choosing Blade HQ again! 🔪👏
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for your awesome feedback! We’re thrilled to hear you’re loving the selection, and it means a lot to know our team was able to help out. We're always here if you need anything—happy knife hunting!
~Tiffany