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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I asked if a particular knife was hard to open with one hand, and a day later after checking a brand new one out of the box, someone checked & proceeded to call me back with an answer to my question... excellent customer service!
I reached out about incorrect specifications being posted on a knife I purchased, and they refused to be corrected and sent me a picture with an improperly calibrated caliper measuring the knife to reflect the advertised specs. They offered a return and refund, but still have not updated the website.
Hey there!
We appreciate you taking the time to share your experience. We did verify the specs using our measuring tools and offered a return and refund, but we understand how important precise and accurate listings are to our customers. We’ll be revisiting the product details to ensure the information on our site reflects the most accurate measurements possible.
~Lisa
BladeHQ is a great retailer. Awesome selections, competitive pricing. And while my order wasn't quite what I was expecting (and by no fault of BladeHQ) the return process was simple and convenient. Alyssa and Cloey were prompt in communicating and very helpful!
Thanks for the kind words! We’re glad Alyssa and Cloey could make your return smooth and stress-free. 😊 Even when an order isn’t quite the right fit, we want the process to be as easy as possible. We appreciate you choosing Blade HQ and look forward to helping you find the perfect piece next time!
~Tiffany
Always a pleasant time speaking with the Blade HQ team. They are fast to respond, very positive, and always happy to help.
We’re blushing! 😊 Thanks so much for the kind words — we’re thrilled to hear every interaction with our team has been a positive one. Helping awesome folks like you is what makes our job great. We’ll keep doing our best to earn that “Best in the Knife World” title! ~Tiffany
They're good to customers and Work with you if possible They have them everything that they know to do and to make a Simples mistake I made To go away. Where I could get my item. And it wouldn't have to be sent back and Correct the mistake. This is worthy of good business. This is worthy of a good place of business.
Hey Bobby!
Thanks for the kind words! We're all about making things right when bumps in the road come up — glad we could work with you to keep your order on track! We appreciate your trust and look forward to serving you again soon!
~Lisa
I bought 2 Knives from them great knives but my hands were to big for them and I could not work them easily so I called to see if I could return them and they agreed and I returned them and they even paid for return shipping thank you Blade HQ
Hey William!
We appreciate the thoughtful feedback! Sometimes even the best blades don’t quite fit the hand, but we’re glad we could make the return process smooth for you. Thanks for giving us a shot — we hope to help you find the perfect fit next time! 💪🔪
~Lisa
Although the knife I had ordered had a slight mechanical issue, Cloey and the customer service team were awesome helping me out with the return and refund. I would definitely purchase from them again in the future.
Hey Michael!
Thanks for the kind words! Sorry to hear the knife gave you a hard time, but we're glad Cloey and the team were able to turn things around. We'll always be here to help — and we’ll make sure your next blade is smooth sailing! 🔧🔪💙
~Lisa
Jen N. Was quick to respond and very helpful. I had an issue with a high end knife and Jen made this process easy.
Hey Raymond!
Thanks for the shoutout! We're thrilled to hear that Jen was able to jump in quickly and make things right — especially when it comes to a high-end piece. We know how important it is to feel confident in your gear and in the folks backing it. Appreciate you taking the time to share your experience!
~Lisa
I needed to return a knife as I did not actually need it like I thought. Cloey was very easy to work with and was very responsive through the whole process. Thank you for you help.
Hey Harry!
Thanks for sharing your experience! We're glad Cloey made your return process smooth and stress-free — even when the knife turned out to be more of a “want” than a “need” (hey, it happens to the best of us!). We appreciate you taking the time to let us know, and we hope to help with your next definitely-needed blade soon! 😄🗡️
~Lisa
I reached out to make sure a return had been processed. Cloey got back to me very quickly and processed my return! Couldn't be happier with the service I received!
Hey James!
Thanks so much for the kind words! We’re thrilled to hear Cloey took great care of you and made the return process quick and painless. Excellent service is what we aim for, and we’re glad we hit the mark!
~Lisa
It took approximately four days to hear back from your support team. Once I did hear back from them, the information was very informative and helped me to move forward with my issue.
Hey David!
Thanks for the honest feedback! We're glad the information you received was helpful and got you moving in the right direction. That said, we totally understand that waiting a few days for a reply can be frustrating. If you ever need a quicker response in the future, feel free to give us a call—we’re always happy to help!
~Lisa
Needed to return a knife that I found didnt fit my needs and they quickly responded and fixed it for me.
Hey Dustin!
Glad to hear it was a smooth return! Sometimes a knife just isn’t the one — we totally get it. Thanks for giving us the chance to make it right, and we hope your next blade is a perfect fit! 🔪✨
~Lisa
I have purchased several knives from the site and all came as described. Would recommend the company for sure.
Hey Guy!
Thanks for the great feedback! We're glad to hear your blades have arrived just as expected — no surprises, just sharp satisfaction. 😄 We truly appreciate the recommendation and look forward to helping you gear up again soon!
~Lisa
I have been doing business with plate HQ for a number of years I have always got speedy, pleasant, and knowledgeable help The few times that have needed it. And of course the knives, the quality and selection are top notch
Hey Max!
We really dig you, too! 😎 Thanks for sticking with us all these years — we're thrilled to hear that our team has been speedy, pleasant, and on point when you’ve needed a hand. And hey, we're glad the knives have lived up to the hype! Here’s to many more sharp additions to your collection. 🔪✨
~Lisa
Very Very good good business God bless 🙌 will order again in the future
Hey there!
Now that’s the kind of review that puts a smile on our faces — double the “very,” double the good vibes! 😄🙏 We’re honored to have your support and look forward to helping with your next order. Until then, take care and happy collecting!
~Lisa
Very polite and helpful. Cloey E. Was very helpful and professional in helping resolve my needs. Thanks so much!
Hey Brandon!
Thanks so much for the shoutout! Cloey is a rockstar, and we're lucky to have her on the team. We're glad she was able to help out and keep things smooth and professional. If you need anything else, we’re just an email or call away — happy slicing! 🔪😊
~Lisa
I needed to change an order, they responded very quickly and made the change without issue
Thanks for the great feedback! We’re glad we could jump in quickly and get your order updated without any hassle. That’s exactly what we aim for! We appreciate you choosing Blade HQ and are always here if you need anything else.
~Tiffany
I had experienced an order with no updates regarding the shipping. After contacting BladeHQ I was quickly refunded. Great customer service
Thank you for taking the time to share your experience! We’re sorry for the trouble with the order, but we’re glad our team was able to get things resolved quickly. We truly appreciate your patience and your kind words about our customer service. If there’s ever anything else we can help with, we’re always here for you!
~Tiffany
It was over email with their online support and everything was good. They responded in a timely manner and they were both professional and courteous. All in all, I'd rate them 10 out of 10 and would definitely recommend!
Hey Sean!
Thanks for the kind words! We’re thrilled to hear our support team hit the mark — professional, timely, and courteous is exactly what we aim for. A 10 out of 10? We’ll take that with a grin and keep the good vibes (and sharp blades) coming your way! 🛠️💯
~Lisa
Bladehq provides a great service and they have wonderful customer service. Every time I have ordered or dealt with customer service it has been pleasant and easy 10/10
Hey Kyle!
10 outta 10? Now that’s music to our ears! 🎶🔪 Thanks so much for the love — we’re thrilled to hear that every experience with Blade HQ has been smooth and pleasant. Our team works hard to make things easy (and maybe even a little fun), so it means a lot to hear we’re hitting the mark.
We’ll be here whenever you’re ready for your next awesome blade. 🫶
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so glad we could get you the exact answer you needed—sometimes nothing beats checking a knife firsthand! Thank you for your kind words about our customer service. We’re always happy to go the extra mile to make sure you feel confident in your purchase decisions.
~Tiffany