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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Had a great experience and appreciate the support and fast responses! Kim and Cloey are top notch give em a raise.
Amazing customer service like always. I got an email back from them in less than 24 hours.
Hey Joshua!
Now that’s the kind of turnaround we aim for! 😎💨 Thanks a ton for the kind words—our customer service team runs on coffee, knife passion, and the thrill of lightning-fast replies. We’re always here to help, so never hesitate to reach out again (unless it’s to race us in speed—we’ll win 😉).
~Lisa
Extremely simple, speedy, and efficient process. I needed to return a knife and they processed and accepted my return speedily and with zero hassles. I could not be more satisfied with the customer service that I received from Blade HQ.
Hey Wade!
Now that’s the kind of review that puts a smile on our (knife-loving) faces! 😄 We’re all about making returns as painless as possible—no hoops, no headaches, no ninja-level paperwork. Just quick service, friendly folks, and the occasional sharp pun. Thanks for trusting us, and we’ll be here when your next blade craving strikes! 🔪💥
~Lisa
Was easy and convenient made a request on the website and was sent return label.sent it off and my account was created.
Thanks Blade HQ🔪
Hey Mike!
Thanks for the shoutout! 😊 We’re glad to hear the return process was smooth and easy—that’s exactly what we aim for. Appreciate you rolling with us, and welcome to the Blade HQ family! 🔪💙 Let us know when you're ready for your next sharp find!
~ Lisa
You have to call if you want results. Takes way to long to get responses over email whereas over the phone it's immediate and they're very helpful.
Hey Stephen!
Appreciate the honest feedback—and your patience! 😅 You’re totally right: our phone lines are the express lane when you need quick help, while our email inbox can feel more like rush hour. We do receive a ton of emails, but we’re constantly hustling behind the scenes to keep things caught up and get everyone taken care of. Glad our phone crew was able to jump in and help! Thanks for sticking with us—we’re lucky to have you in the BHQ fam. 📞📬💙
~Lisa
Blade HQ has some of the nicest people working there. Cloey is a prime example.
Processed my return in a blink of an eye and was super friendly when reaching out to me to help and confirm the return and credit me.
Hey Jason!
Thanks so much for the awesome review! 🙌 We’re thrilled to hear that Kim could help track down all the info you needed—she’s a rockstar when it comes to digging deep so you don’t have to! 🕵️♀️🔍 And we're stoked that the Kubey Bravo One made it into your favorites list—excellent choice. Enjoy that beauty, and don’t hesitate to reach out next time you’re on the hunt for another gem! 🔪✨
~Lisa
I ended up talking to three different customer service people and they were all very pleasant to deal with and made the experience incredibly easy!
Thanks so much for the feedback! We’re glad to hear that every team member you spoke with brought a positive experience to the table. It’s always our goal to make things easy and pleasant from start to finish—and we’re happy we hit the mark!
We’re here anytime you need us again. Thanks for choosing Blade HQ! ~Tiffany
I received a knife that either had a bad bearing or defective Detent. Either way I was unable to open the knife with thumb studs (the only deployment method). I contacted Blade HQ customer service and they offered a return for FULL REFUND! I opted for that option, They emailed me a return slip. I sent the knife back and was issued a FULL REFUND in less than a week! Blade HQ customer service is THE BEST! They have no peer! As a postscript: I immediately purchased another knife within minutes of getting my refund! I just can't do enough business with these guys and gals! I know they will always lookout for their customers and I feel like I'm part of a family when shopping with them!
Wow—thank you for the amazing feedback! We're sorry the first knife didn’t quite work out, but we’re really glad our team was able to turn things around quickly and get that full refund taken care of without a hitch. Knowing you felt confident enough to jump right into another order means the world to us!
We're honored to have you as part of the Blade HQ family, and you can bet we’ll always be here to back you up. Thanks for your continued trust and support—it truly means a lot!
~Tiffany
I had entered my email incorrectly and wasn't able to get my tracking info, went ahead and emailed Bladehq and they got back to me relatively quick with my tracking info, great customer support!
We’re glad we could help get your tracking info over quickly—email mix-ups happen, and we’re always happy to jump in and assist. We appreciate the shoutout to our customer support team, and we’re here anytime you need us! ~Tiffany
Thank you for your awesome service and quality I have purchased several knives from you guys and each order has been exactly what I expected and beyond. The help team is great at responding promptly and are of great help and service. You also worked with me on the military discount and that was greatly appreciated!
Thank you so much for your continued support—we’re really glad to hear your orders have met (and even gone beyond) your expectations! It means a lot to know our team has been helpful and responsive when you've needed us. We're also proud to support those who serve, and we're grateful we could assist with your military discount.~Tiffany
Thanks again for choosing us
I had an issue with my initial order and tracking number saying that my order wasn't being picked up by UPS. However with a quick call an and exchange of my old order number they squared away all the issues and provided me with my actual order and tracking number! Super fast and professional, couldn't be happier :)
Hey Adrian!
That’s what we love to hear! 😊 Thanks for giving us a quick call and letting us help sort things out. Sometimes tracking numbers like to play hide-and-seek, but we’re glad we could get everything straightened out quickly and professionally. Enjoy your new gear—and don’t hesitate to holler if you ever need us again! 🔪📦💥
~Lisa
BladeHQ has answered all of my questions clearly and concisely, and are very eager to fix any problems that might arise through shipping or QC, and I couldn't be happier with a company customer service.
Thank you for the great feedback! We’re glad to hear our team has been clear, responsive, and ready to make things right when needed. Customer service is something we take seriously, so knowing it’s made a positive impact means a lot. We appreciate your support and look forward to helping you again anytime you need us! ~Tiffany
BladeHQ makes the return process so easy! Great & friendly customer service
Hey Darius!
Thanks a ton for the shoutout! 🙌 We’re so glad to hear the return process was smooth and that our team made it a friendly one, too. We’re always here to help—no stress, no hassle, just good service and sharp blades. 🔪😊
~Lisa
Great customer service quick responses with all my questions and a great selection of merchandise to choose from. I will definitely be shopping there again as well as recommending them to friends and
Hey Jason!
Thank you so much for the kind words! We're thrilled to hear that our team could help you out quickly and make your experience a great one. We’re always happy to have you back, and the recommendation to friends? That’s the ultimate compliment! 🙌
Here’s to many more awesome knives in your future! 🗡️💬
~Lisa
I ordered a Extrema Ratio T4000 C (O/N BHQ-*******)for $252.00 and forgot to enter the promo code (Power Pint) for a free SOG Power Pint Mini Multi Tool. I reached out to see if I could amend my order to include the promo code and Jen N. Jumped right in! She resolved the issue in an extremely positive manner in no time flat and my free promo SOG Power Pint Tool is on the way. I know I don't control the purse strings at Blade HQ but I suggest you consider a bit of monetary compensation for a job EXTREMELY WELL DONE! Good employees are hard to find but great one's are even harder. Thank you Jen N. And Blade HQ for a very positive customer service experience!
Wow — what an amazing shoutout for Jen! We’re so glad she was able to step in and get that promo taken care of quickly and positively. She’s definitely one of the great ones, and we’ll make sure your kind words (and your well-earned suggestion!) make it to the right people. Thanks for taking the time to share your experience — and for being part of the Blade HQ crew! ~Tiffany
I recently purchased an item from BladeHQ and upon receiving I realized I ordered the wrong one. Well I reached out to them for a return and they got back to me quick with no hassle and made my return as easy as possible. Thank you BladeHQ
Thanks a bunch for the awesome review! We’re really glad we could make your return quick and easy — that’s exactly how it should be. We’ve got your back anytime, and we appreciate you choosing BladeHQ. ~Tiffany
Just received a machete from Snex that was to grande. Sent it right back no flak! Will be back for more!
Hey Ryan!
Too bookoo, too bad… but hey, we’re glad the return was smooth sailing! 😄 No flak, no fuss—that’s how we roll. We’ll be here when you’re ready for round two. Thanks for giving us a shot and see you next time! 🔪💥
~Lisa
Any time I've ever had an issue with an order with something some stupid question HQ has been just outstanding personable, professional, and very patient with me. I am hard of hearing in fact I have profound hearing loss the last time I young Mr. Zack was just unbelievable unfortunately customer service like this is not a standard and most industries
Hey Glenn!
That’s the kind of feedback that makes our day—thank you! Whether it’s a missing item, a tricky order, or what you lovingly called a “stupid question” (we promise, they’re never stupid!), we’re always here to help with patience, professionalism, and a bit of personality. We’re especially proud of Zach for going above and beyond. Outstanding service should be the standard, and we’re doing our best to set the bar. Thanks for sticking with us! 😊🔊🔪
~Lisa
Had a knife that didn't turn out the way I expected, had an overall easy return experience, as well as a nice follow-up message from Alyssa T. Thanks for easy transactions all around!
Hey Kyle!
Glad we could keep things smooth and easy—like a well-oiled pivot! Sometimes a knife just doesn’t vibe the way you hoped (hey, it happens to the best of us). Huge shoutout to Alyssa for the solid follow-up. We’ll be here when you're ready to swipe right on your next sharp companion! 😄🔪📦
~Lisa
The refund process is very fast and I had no issues they even gave me a direct refund even though I said store credit is perfectly fine as I like getting my knives from them. I am definitely going to be making more purchases from them in the future
Hey Fernando!
Thanks for the kind words! We're glad to hear the refund process was smooth—just the way it should be. While we appreciate your willingness to take store credit, we’re happy to get you taken care of in whatever way works best for you. Can’t wait to see what blades you pick up next—thanks for being part of the BHQ crew! 🔪😄
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the awesome feedback! We're so glad to hear you had a great experience—and we completely agree, Kim and Cloey are absolute rockstars. We’ll definitely make sure your shoutout gets to them (and we’ll pass along that raise suggestion too 😉).
We appreciate your support and are always here when you need us! ~Tiffany