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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Kim was fast, efficient and bubbling over with enthusiasm on helping me get my invoice added to my account. I can't wait for her to help me again.
Hannah was great and very helpful I appreciate the time the took to explain the issue I was having with my product 💪
Hey Jorge!
We’re so glad to hear that Hannah was able to assist you! Providing clear and helpful support is what we strive for. Thanks for your kind words and for choosing Blade HQ! 💪
~Lisa
Hannah was great at getting right back to me via email. She explained everything so I could understand it simply and easily. I have nothing but good things to say about Blade HQ. Thank you for the help.
Hey Adam!
Thank you for your kind words! We're so glad to hear that Hannah provided you with quick and clear assistance. It’s wonderful to know you had such a positive experience with Blade HQ. We truly appreciate your support!
~Lisa
Mrs. Dallas and her team were very helpful! They kindly helped me with my order and the knife was shipped quickly!
Hello Gaye!
Thank you for sharing your experience! We're thrilled to hear that Mrs. Dallas and the team provided you with speedy and kind service. It’s always our goal to make your shopping experience smooth and enjoyable. We hope you love your new knife!
~Lisa
Every business has problems with some customers. The main question - how business resolvs that. Bladehq does that great. My favorite knife store. Highly recommended
Hey Dimitriy!
Thank you for your kind words and thoughtful insight! We strive to provide the best solutions for our customers, and it’s wonderful to know that our efforts have earned your trust and recommendation. We're grateful to have you as a loyal customer—your support means the world to us!
~Lisa
The personnel was super polite and helpful. Kim answered all my questions and helped me with resolving the issue I had with tracking my order. The IT team guys were also super responsive and fixed my account access problem. Blade HQ Team rocks!
Hi Stanimir!
Thank you for your wonderful feedback! We're thrilled to hear that Kim and our IT team were able to provide such a positive experience and help resolve your concerns. It’s our goal to make sure every interaction is smooth and enjoyable. We appreciate your support and are glad you're loving your purchases. Blade HQ truly has the best customers—thanks for being one of them!
~Lisa
I've been buying knives from Blade HQ for several years now. They carry the best brands at fair prices. If you've not checked them out I suggest you do so. I'm a avid knife collector and I shop many different sites but this is my go to. If you have any questions Mrs. Dallas is great for that.
Hey Garrett!
Thank you for being such a loyal customer and for your glowing review! We're honored to be your go-to knife store. It's great to hear Mrs. Dallas has been helpful—our team works hard to provide the best service and selection for avid collectors like you. We truly appreciate your support and look forward to serving you again soon!
~Lisa
I am so happy with the service I've gotten from Blade HQ. And the knives I've bought are top-notch and I'm very happy with them!
Hey Steve!
Thank you for your kind words! We're so glad we could assist with your return and make the process smooth for you. We strive to ensure our customers are always satisfied—your feedback means a lot to us. Looking forward to serving you again in the future!
~Lisa
I had a mishap with account to order connection sent the support team a email to figure out the issue and was quickly helped out by a "hannah" she gave me an update on my order i request and the next day my item was on my front porch along with an email with the tracking number sent to me the day before much appreciated love the new blade
Hey Codey!
We're so glad to hear that Hannah was able to help resolve the issue quickly and get your order to you without a hitch! It's awesome to know you're loving your new blade. Thank you for your support, and we look forward to helping you with future purchases!
~Lisa
Blade HQ has the best customer services ever. They are very nice, efficient, & make you feel like family. I will not buy a knife from another company. They are the absolute best. Great selection too. Thank you BHQ!
Hey Ray!
Thank you for the glowing review! We're thrilled to hear that you had such a positive experience with our team and that you feel like part of the Blade HQ family. Your loyalty means the world to us, and we’re honored to be your go-to for all your knife needs. We look forward to serving you again soon!
~Lisa
Blade HQ is the place to go for all your knife needs. Wendy was a great help.
Hey Kevin!
Thank you for your excellent feedback! We're so glad to hear Wendy was able to assist you and that you trust Blade HQ for your knife needs. We truly appreciate your support and look forward to serving you again!
~Lisa
Never thought that I'd hear from someone before business hours, but here we are! Wendy was incredibly helpful — can confidently say I haven't had a customer service experience like this anywhere else, especially lately. Thanks again!
Hey Matt!
Thank you for your kind words! We're so glad to hear Wendy exceeded your expectations and provided fast, detailed support, even on the weekend. We take pride in offering top-notch customer service and are thrilled that your experience stood out. Thank you for choosing Blade HQ!
~Lisa
Kim was very helpful and friendly. I was doing a return/exchange. The experience was seamless and I will continue as a customer.
Hey Eric!
Thank you for sharing your experience! We're thrilled to hear that Kim provided such helpful and friendly service during your return/exchange. Making the process seamless is what we aim for, and we're so glad we could meet your expectations. We look forward to continuing to serve you in the future—thank you for being a valued customer!
~Lisa
Zach A. Provided amazing customer service. The the best I've experienced in a long long time.
Understood my need completely, very knowledgeable and professional yet extremely friendly and patient. Very good listener. Zach A. Represented Blade HQ very well. A definite asset to your staff and company.
Hey Bill!
Thank you for sharing your experience! We're so glad to hear that Zach A. Provided such outstanding service. It's fantastic that he took the time to understand your needs and provided knowledgeable, friendly, and professional assistance. We'll make sure Zach gets the recognition he deserves for representing Blade HQ so well. We truly appreciate your support and look forward to helping you find more great knives in the future!
~Lisa
I made a mistake with my first purchase and reached out to support for assistance. Less than 24 hours later my issue was resolved with no issue whatsoever!
Hey Daniel!
Thank you for your feedback! We're thrilled to hear that our support team was able to resolve your issue quickly and seamlessly. Mistakes happen, and we're always here to help make things right. We truly appreciate your support and look forward to serving you again!
~Lisa
I had some concerns and sent an email this morning to customer service. I had a return email and solution to my issue by the afternoon. Very prompt and much appreciated!
Thanks Kim!
Hey Andrew!
Thank you for sharing your experience! We're delighted to hear that Kim was able to address your concerns promptly and provide a quick solution. Your satisfaction is our top priority, and we appreciate your kind words. Thanks for choosing Blade HQ!
~Lisa
I recently purchased the new Benchmade Osborne (my new EDC), but forgot to add my info for points. Kim quickly helped me out, added the points to my account, and made sure I'm all set for future purchases. Her friendly and efficient assistance truly made my day. From now on, all my knife purchases will go through Blade HQ. Thank you, Kim!
Hey Tyler!
Thank you for your kind words! We're thrilled to hear that Kim was able to assist you so efficiently and make your experience even better. We're proud to have you as a loyal customer, and we look forward to helping with your future knife purchases. Thanks again for choosing Blade HQ!
~Lisa
Ended up ordering a knife that didn't quite meet my expectations but they made the return process super easy. Great customer service on their end.
Hello Joshua!
Thank you for sharing your experience! We're glad the return process was smooth for you. If you ever need assistance again, don’t hesitate to reach out. We look forward to helping with your next knife purchase!
~Lisa
I had an issue with my payment information and upon asking for help a day later my email was received and I was contacted about my order in a timely manner thank you!
Hey Corey!
We're so glad we could assist you quickly and efficiently! Thank you for sharing your experience, and we're happy to hear everything was resolved smoothly. If you need anything else, don't hesitate to reach out. We appreciate your support!
~Lisa
Received the wrong knife on order. Informed Blade HQ. Responded quickly, offered options, and handled problem immediately. Kim was courteous, respectful, and helpful.
Thank you.
Hey David!
Thank you for letting us know about your experience! We're sorry about the mix-up with your order, but we're thrilled to hear that Kim was able to address the issue quickly and with care. Your satisfaction is important to us, and we appreciate your understanding. We look forward to serving you again in the future!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James!
We love hearing this! Kim is truly a rockstar, and we're so glad she made your experience such a positive one. We’ll be sure to pass along your kind words—she’ll be thrilled! Looking forward to helping you again soon! 😊
~Lisa