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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I made a mistake with my first purchase and reached out to support for assistance. Less than 24 hours later my issue was resolved with no issue whatsoever!
I had some concerns and sent an email this morning to customer service. I had a return email and solution to my issue by the afternoon. Very prompt and much appreciated!
Thanks Kim!
Hey Andrew!
Thank you for sharing your experience! We're delighted to hear that Kim was able to address your concerns promptly and provide a quick solution. Your satisfaction is our top priority, and we appreciate your kind words. Thanks for choosing Blade HQ!
~Lisa
I recently purchased the new Benchmade Osborne (my new EDC), but forgot to add my info for points. Kim quickly helped me out, added the points to my account, and made sure I'm all set for future purchases. Her friendly and efficient assistance truly made my day. From now on, all my knife purchases will go through Blade HQ. Thank you, Kim!
Hey Tyler!
Thank you for your kind words! We're thrilled to hear that Kim was able to assist you so efficiently and make your experience even better. We're proud to have you as a loyal customer, and we look forward to helping with your future knife purchases. Thanks again for choosing Blade HQ!
~Lisa
Ended up ordering a knife that didn't quite meet my expectations but they made the return process super easy. Great customer service on their end.
Hello Joshua!
Thank you for sharing your experience! We're glad the return process was smooth for you. If you ever need assistance again, donāt hesitate to reach out. We look forward to helping with your next knife purchase!
~Lisa
I had an issue with my payment information and upon asking for help a day later my email was received and I was contacted about my order in a timely manner thank you!
Hey Corey!
We're so glad we could assist you quickly and efficiently! Thank you for sharing your experience, and we're happy to hear everything was resolved smoothly. If you need anything else, don't hesitate to reach out. We appreciate your support!
~Lisa
Received the wrong knife on order. Informed Blade HQ. Responded quickly, offered options, and handled problem immediately. Kim was courteous, respectful, and helpful.
Thank you.
Hey David!
Thank you for letting us know about your experience! We're sorry about the mix-up with your order, but we're thrilled to hear that Kim was able to address the issue quickly and with care. Your satisfaction is important to us, and we appreciate your understanding. We look forward to serving you again in the future!
~Lisa
I accidentally sent an olight flashlight along with my order but blade HQ had already been in the process of sending it back to me! Thank you all so much. Especially for a large organization and you're on point with everything. The representative I spoke with was very kind, pleasant, and informative. She, along with the people in the warehouse deserve a raise!
Hey Casey!
Thank you for your kind words! We're so glad to hear that our team was able to assist you promptly and get your flashlight back to you. Your appreciation means so much to us, and we'll make sure to pass along your praise to the representative and warehouse team. We look forward to serving you again!
~Lisa
This is the most legit and customer service friendly knife company on the internet. A quality selection of blades and fantastic service. 5 stars
Hey Jarrett!
Thank you for your fantastic review! We're so glad to hear you enjoyed our quality selection and customer-friendly service. Your support means the world to us, and we look forward to helping you find your next blade!
~Lisa
Kim and Jen N. Were outstanding in getting me all the info needed for my military discount and gave me clear instruction on how to do so. Your team should be proud to have them represent blade HQ
Hi Andrew!
Thank you for your feedback! Weāre thrilled to hear that Kim and Jen provided such outstanding service and clear instructions for your military discount. We are incredibly proud to have them on our team and will be sure to share your kind words with them. Thank you for choosing Blade HQ, and we look forward to serving you again
~Lisa
Make sure the awesome help appreciate all the information and appreciate the timely measure of receiving my email
Hey Brandon!
Weāre so glad to hear you found the help awesome and timely! Providing accurate information and quick responses is what we strive for. Thank you for sharing your kind wordsāwe truly appreciate you!
~Lisa
I rarely return a knife but this one's flipper was literally cutting and tearing my index fingernail off. The extreme gimping was not something I could adapt to and BHQ completely understood then made the return easy peasy!
Hi Anies!
Thank you for sharing your experience! We're sorry to hear about the issue with the flipper, but we're thrilled our team could make the return process easy for you. Your satisfaction is our priority, and we appreciate you choosing Blade HQ!
~Lisa
I ordered a package a lil over a week ago and with express shipping but have still not received it so Jen went and helped me out by reshipping the product. Don't know what happened to the original and very thankful for the help.
Hello Ivan!
Thank you for sharing your experience! We're glad Jen was able to assist you by reshipping your order quickly. We're sorry for the trouble with the original package but appreciate your patience. We look forward to serving you again in the future!
~Lisa
Jen was very helpful in sorting out veterans discounting and setting up an account. Great product and a great team!
Hey Alex!
Thank you for your kind words! We're thrilled to hear that Jen was able to assist you with setting up your account and applying the veteran's discount. We truly appreciate your support and look forward to serving you again!
~Lisa
Jen N. Provided excellent service once I was put through to her. Wait times on hold were not good, but better than hold times waiting for health care service or even "911."
Hi David!
Thank you for your patience and for sharing your experience! We're glad to hear that Jen N. Provided excellent service once connected. We understand the frustration of long hold times and are continually working to improve this aspect of our service. Your feedback is greatly appreciated!
~Lisa
Quick response to question. Jen was respectful and helpful.
Hi Sergio!
We're thrilled to hear that Jen provided you with a quick and respectful response! Thank you for sharing your experienceāweāll be sure to pass along your kind words to her. Weāre here whenever you need us!
~Lisa
They are extremely professional and friendly they handled my issues quick thank you
Hey Cory!
Thank you for your kind words! We're so glad to hear our team could resolve your issue quickly and with professionalism. We appreciate your support and look forward to serving you again!
~Lisa
Ordered knife and applied a couple gift cards as partial payment, but final invoice did not reflect. After emailing them, they were quick to respond and answered all my questions, and i ultimately followed through with the order.
Hey Ryan!
Thank you for your feedback! We're glad our team could quickly address your concerns and help clarify the process. We appreciate your patience and understanding and are thrilled you followed through with your order. Enjoy your new knife, and we look forward to serving you again soon!
~Lisa
Always great service at Blade HQ, Jenn was very helpful and fast to resend my shipping label, and professional. Thanks again for another great experience, I love my new spiderco knife!
Hi Susan!
Thank you for your kind words! We're thrilled to hear that Jen was able to assist you quickly and professionally. It's great to know you're enjoying your new Spyderco knife! We appreciate your loyalty and look forward to serving you again soon.
~Lisa
I had contacted customer service to advise about the safety of one of the knives they sold.One of their customer service agents Jen then contacted me and gave a very well thought out dissertation on the advantages, disadvantages and some ways to make the knife more user friendly for me.Yes for me.I had stated my use for the knife and Jen customized her very lengthy response to my concerns. Customer Service Extraordinaire.
Hey Michael!
Thank you for sharing your experience! We're thrilled to hear that Jen went above and beyond to provide you with a detailed and personalized response regarding your concerns. It's always our goal to ensure that our customers feel valued and supported. We'll be sure to pass along your kind words to Jen. We're here for you anytime you need assistanceāthank you for choosing Blade HQ!
~Lisa
Customer service was prompt and thorough. Overall experience with this online vendor has always been positive.
Hey Chad!
Thank you for your feedback! We're happy to hear that our customer service team was prompt and thorough in addressing your questions. It's great to know that you've had consistently positive experiences with Blade HQ. We look forward to serving you again in the future!
~Lisa
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Daniel!
Thank you for your feedback! We're thrilled to hear that our support team was able to resolve your issue quickly and seamlessly. Mistakes happen, and we're always here to help make things right. We truly appreciate your support and look forward to serving you again!
~Lisa