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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Always great service at Blade HQ, Jenn was very helpful and fast to resend my shipping label, and professional. Thanks again for another great experience, I love my new spiderco knife!
I had contacted customer service to advise about the safety of one of the knives they sold.One of their customer service agents Jen then contacted me and gave a very well thought out dissertation on the advantages, disadvantages and some ways to make the knife more user friendly for me.Yes for me.I had stated my use for the knife and Jen customized her very lengthy response to my concerns. Customer Service Extraordinaire.
Hey Michael!
Thank you for sharing your experience! We're thrilled to hear that Jen went above and beyond to provide you with a detailed and personalized response regarding your concerns. It's always our goal to ensure that our customers feel valued and supported. We'll be sure to pass along your kind words to Jen. We're here for you anytime you need assistance—thank you for choosing Blade HQ!
~Lisa
Customer service was prompt and thorough. Overall experience with this online vendor has always been positive.
Hey Chad!
Thank you for your feedback! We're happy to hear that our customer service team was prompt and thorough in addressing your questions. It's great to know that you've had consistently positive experiences with Blade HQ. We look forward to serving you again in the future!
~Lisa
I was helped today with a question about the color of a knife handle. The BHQ folks took photos of the actual knife and emailed them to me. The photos online were indeed different, so this process was very helpful. I'll definitely continue to be a BHQ customer and recommend them to friends!
Hey Scott!
Thank you for sharing your experience! We're thrilled to hear our team went the extra mile to provide clarity on the knife handle color. Your recommendation means a lot to us, and we’re excited to continue serving you. We look forward to helping you with your future knife needs!
~Lisa
Found what I was looking for and many more. Will be back to make many more purchases in the future. Very helpful and kind people to deal with.
Hello!
Thank you so much for your kind words! We’re thrilled to hear that you found what you were looking for and more. It’s always a pleasure to help our customers, and we’re excited to have you back for future purchases. Your support means the world to us—see you next time!
~Lisa
I ordered a knife on 27 DEC and a label was made but it never got shipped. Eventually, I contacted customer support and Jen took care of it like, immediately. A week later, I had the knife I had ordered.
I guess it's impossible to know what happened to the original. Probably got a label and was never picked, or maybe it got loaded onto a truck and not scanned, then lost in the FedEx behemoth. They are small boxes.
In any event, Jen sent the replacement knife along and fixed the issue.
Hey Shawn!
Thank you for sharing your experience! We’re sorry for the hiccup with your initial order, but we’re so glad Jen was able to resolve the issue quickly and ensure you received your knife. While it’s frustrating when shipping mysteries happen, we appreciate your patience and understanding. Your satisfaction means a lot to us, and we’re thrilled to know the replacement arrived safely. Thank you for choosing Blade HQ—we look forward to serving you again!
~Lisa
Called because I was expecting to get a free hat with the order but the code was apparently invalid. Called customer service and was greeted by Wendy R who was very courteous and professional. You guys are lucky to have her. A+
Hi John!
Thank you for sharing your great experience! We’re so glad Wendy was able to assist you with courtesy and professionalism. She’s truly a valued part of our team, and it’s wonderful to hear how much her support meant to you. We appreciate your kind words and look forward to serving you again in the future!
~Lisa
I had a positive experience. Kim was very helpful!
Hi Gabriel!
Thank you for sharing your experience! We’re so glad Kim was able to assist you and make your interaction a positive one. We appreciate your support and look forward to serving you again soon!
~Lisa
I made an error while ordering so I called to resolve the error. I was provided really great service and I appreciated the attention to detail as your inventory is vast!
Hey Cody!
Thank you for your kind review! We’re so glad our team could assist you in resolving your order error and that you appreciated the attention to detail. With such a vast inventory, it’s our goal to ensure every customer has a seamless experience. We truly value your support and look forward to helping you again in the future!
~Lisa
Excellent products, excellent company.
They shipped my order within 24hrs of payment.There happened to be a severe winter storm which caused a shipping delay (at no fault of the company).
When I contacted them with some questions, a customer service representative named Kim promptly reached out to me and immediately resolved my concerns about the shipping delay. I had my order the next day. Great customer service, top notch products, excellent company.
I look forward to doing business with them in the future. I highly recommend.
Sincerely, a satisfied customer.
God bless
Hello Brad!
Thank you for such a glowing review! We’re thrilled to hear that Kim was able to promptly address your concerns during the shipping delay caused by the winter storm. Providing excellent customer service and high-quality products is always our priority, and it’s wonderful to know we’ve met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future. God bless!
~Lisa
Mrs. Dallas was super quick in her reply and helped me understand what happened with with order. I've ordered from here plenty of time and will continue doing so knowing the people who make everything happen are great people.
Hey Reese!
Thank you for your kind words! We’re so happy to hear that Mrs. Dallas provided quick and clear assistance with your order. It’s always wonderful to know our behind-the-scenes team is making a positive impact. We’re grateful for your loyalty and look forward to helping you with many more orders in the future!
~Lisa
I had emailed in inquiring about the Spyderco promotion taking place through BladeHQ. While I had unfortunately missed the promotion, Kim gave me a 5$ gift card to use on future orders. Thank you so much!
Hey Rease!
Thank you for sharing your experience! We’re thrilled to hear that Kim went above and beyond to make your interaction a positive one, even after missing the promotion. It’s our goal to always find ways to show our appreciation for our customers. We hope you enjoy using your gift card, and we look forward to helping you with your next order!
~Lisa
Just wanted to give a thanks to Mrs Dallas for replying to my inquiry quickly. Everything worked out! Thanks!
Hi Jon!
Thank you for your great review! We’re so glad Mrs. Dallas was able to respond quickly and help resolve your inquiry. It’s always wonderful to hear that everything worked out perfectly. We appreciate your support and look forward to helping you again in the future!
~Lisa
I ordered an online. It wasn't exactly what I wanted so with the help of Alyssa T I was able to return it very easily and purchased a replacement knife that I like better.
Hi Marc!
Thank you for sharing your experience! We’re so glad Alyssa was able to assist you with an easy return process and help you find the perfect replacement knife. It’s always our goal to make things as smooth as possible for our customers. We appreciate your support and look forward to serving you again!
~Lisa
She's always very helpful this is the second or third time I've spoken with her. Love this store and their customer service!
Hey Chase!
Thank you for your fantastic feedback! We’re thrilled to hear that Jen has been so helpful and consistently provided great service during your interactions. It means so much to us that you love shopping with Blade HQ and appreciate our customer service. We’re looking forward to helping you again in the future!
~Lisa
I was interested in a small fixed blade knife I saw on the BladeHQ site. While researching, I found that the actual maker of the knife had them on sale on his site for $100 less than BHQ. I wrote BladeHQ asking if they could match that price. After a week, I received a request to provide the "item number" on BHQ's own site even though I had provided a URL to their product page and also to the maker's product page. I responded to that request explaining how to find the product on their own site, only to be told "Unfortunately, the website you provided does not appear to be an authorized dealer. I'm truly sorry for any inconvenience this may cause, but we are unable to price match from this site." It is the maker's own site! How can it not be authorized? How can a CSR actually think it is okay to write that as a response?
Pocket knives are my hobby. I purchase a fair number and purchase from multiple online retailers. BladeHQ is consistently the most likely to not ship promptly, be delayed in responding to customer service inquiries, or just pull nonsense like this.
BladeHQ - I just ordered directly from the maker's site. No plans to order from you in the future. To many other retailers with the same products providing a better experience.
Hello Mark,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your recent interaction with us.
We understand how important clear and accurate communication is, especially when it comes to inquiries like price matching. While we strive to offer competitive prices and great service, we clearly fell short of properly addressing your request and understanding the details you provided. For that, we’re truly sorry.
We also apologize if our response regarding the maker’s website as an 'unauthorized dealer' was confusing or seemed dismissive. This was an oversight on our part, and we will review this situation internally to ensure our team is better equipped to handle similar situations more effectively in the future.
Your experience matters to us, and we’re disappointed that we didn’t meet your expectations this time. While we regret losing your business, we appreciate your feedback as it helps us identify areas where we can improve. If you ever decide to give us another chance, we’d love the opportunity to provide the level of service you deserve.
Thank you again for your honest feedback, and we wish you the best in your knife-collecting journey.
~Lisa
Jen was very helpful in regards to my inquiry, answered my question with appropriate detail
Hi Devon!
Thank you for your kind words! We’re delighted to hear that Jen was able to assist you with detailed and helpful answers to your inquiry. Providing clear and thorough information is always our goal, and it’s wonderful to know we met your expectations.
We appreciate your support and look forward to assisting you again!
~Lisa
I had requested an engraving but in the end changed my mind. Your team were able to cancel th engraving and send out the knife,
Hey Efraim!
Thank you for your feedback! We’re so glad our team could accommodate your request to cancel the engraving and get your knife sent out quickly. Providing flexible and efficient service is always our goal, and it’s great to know we could deliver for you.
We look forward to serving you again in the future!
~Lisa
Customer service from Jen was first class! Products were exactly what I ordered, gift wrapping was a great extra touch and shipping was right on time. Highly recommend this shopping with BladeHQ!
Hey Mel!
Thank you for your amazing review! We’re so glad to hear that Jen provided you with first-class service and that everything—from the products to the gift wrapping and on-time shipping—met your expectations. We truly appreciate your recommendation and look forward to serving you again soon!
Thanks for choosing Blade HQ!
~Lisa
Hi Nolan!
Thank you for sharing your experience! We’re sorry to hear you had to cancel your order but completely understand the situation. If there’s anything we can assist with in the future, we’re always here to help.
Safe travels, and thanks for choosing Blade HQ!
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan!
Thank you for your kind words! We're thrilled to hear that Jen was able to assist you quickly and professionally. It's great to know you're enjoying your new Spyderco knife! We appreciate your loyalty and look forward to serving you again soon.
~Lisa