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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I requested help on a broken AFC F16 OTF...since it was 7 years old no parts were available.
Hannah recommended Ytube for information source and it was right on!
I was able to disassemble, rework and reassemble without expense! Thanks for the direction!
I sent an email asking about the restock of a certain model and Hannah answered promptly with a very in-depth answer. Customer service is on point, as always.
Hey Geoffrey!
Thanks for the awesome feedback! Hannah always brings her A-game, and we're glad she could provide you with the details you needed. Stay sharp—we appreciate you!
~Lisa
It's the first time I use Blade HQ. I had a question and called Hannah and she was great very pleasant to work with. Gave me all my information in a timely manner. I'm looking forward to doing business with Blade HQ.
Hey Lars!
Welcome to the Blade HQ family! We're thrilled to have you, and it's awesome to hear that Hannah made your first experience a great one. Looking forward to helping you build an epic collection—happy shopping!
~Lisa
I've dealt with BHQ several times over the last decade. Typically just ordering products, however this time I wasn't happy with the product I ordered. Perfect transaction as always! No battles with the return, timely response, money back…what more can you ask for
Hey Jake!
Ten years of trust means the world to us! We're all about making sure you're happy with every purchase—whether it's keeping the knife or making a smooth return. Appreciate you sticking with Blade HQ, and we look forward to serving you for many more years to come!
~Lisa
I contacted Blade HQ right after my order. As many do I went to check out reviews of what I just ordered. I found some reviews showing a potential issue so I contacted customer service inquiring if they knew if the issue has been resolved. Hannah Y thoroughly answered my question in the detail we all hope for when we ask a question.
Hey Michael!
Glad to hear Hannah had your back with a detailed and thorough response! We know how important it is to have all the info before your knife arrives, and we're always happy to help. Thanks for trusting Blade HQ!
~Lisa
Very pleasant experience. Straight forward. I lost my most used account that has money connected to it and your team found it. Thank you for getting back to me. In a timely manner. You are a wonderful business and am very grateful to have you in my state. "Cheers" I am excited to do business with you in the near future.
Hey Matt!
Cheers to you as well! 🍻 We're so glad we could help reunite you with your account—nothing worse than losing track of hard-earned funds. Thanks for your kind words and for being a part of the Blade HQ family. We look forward to serving you again soon!
~Lisa
I have bought several dozen knives thru Blade HQ and always it has been a great experience. You contact them they respond right back. They have a point system now that they pay you back for what you buy how can you beat that? Most knives are in stock but not all but the best thing you can look up any knife and see where it's from, important to me.
So 3 cheers, keep up the good work and your business will continue to thrive.
Hey Jon Paul!
Three cheers right back at you! 🎉 We’re stoked to hear that you’ve had such a fantastic experience with us time and time again. From our selection to our service (and those sweet reward points!), we’re all about making sure knife enthusiasts like you get the best. Thanks for your continued support—here’s to many more blades in your collection!
~Lisa
Jen N. Helped me resolve my payment method issue in a timely manner. They were very nice, and helpful!
Hey Bryce!
Thanks for the kind words! We're thrilled to hear that Jen was able to sort out your payment issue quickly and with a smile. We strive to make every part of your experience smooth and hassle-free, so it's great to know we hit the mark! Looking forward to helping you with your next order!
~Lisa
I've been buying from BHQ for 4 years now and they always have a great selection of knives and accessories. Staff is always extremely knowledgeable and helpful whenever I have a question or idea for the website.
Hey Zach!
Thank you for the awesome feedback! We love hearing from loyal customers like you. We’re always here to help, whether it's about finding the perfect knife or brainstorming ideas for the website. It’s customers like you that make us love what we do, and we’re excited to keep bringing you top-notch service and selection for years to come!
~Lisa
I was charged fully on accident for a pre order and Dallas took care of fixing that and helping me re-order the item.
Hey Jesse!
Thanks so much for the kind words! We’re glad Dallas could jump in and get everything sorted for you. It’s our priority to make sure things run smoothly, even with pre-orders. We appreciate you sticking with us, and can’t wait to get your new blade into your hands!
~Lisa
I emailed a question at a time which I assumed would be past business hours and Jen got back to me right away!
Hey Joseph!
Thanks a ton for the awesome feedback! We love that Jen was able to swoop in and get you sorted in no time. At Blade HQ, we're all about keeping things fast and friendly. Can’t wait to assist you again soon – happy shopping!
~Lisa
My exp erience was great! Alyssa T. Made the process easy peasy. I look forward to selecting
My next knife from your great selection.
Regards, thomas woodin
Thank you so much for the awesome feedback, Thomas! We’re thrilled to hear that Alyssa made your return process so smooth. We can't wait to help you find the perfect knife next time – we’ve got plenty of great options for you to choose from. Thanks again for choosing Blade HQ!
~Lisa
I was unable to place my order; I kept receiving a message that said delivery was unavailable. However, Hanna (Blade HQ) was able to solve my issue in a timely manner and I was finally able to place my order. Thank you to Hanna for all your help
Hey Timothy!
Thanks so much for the kind words! We’re so glad Hanna could help you out and get your order placed. We know how frustrating those little hiccups can be, and we’re always here to make sure things run smoothly. We appreciate your patience and can’t wait to get your order into your hands soon!
~Lisa
Wendy was helpful and gave a clear answer to my question.
Hey Christian!
Thanks so much for the shoutout! We're thrilled Wendy could clear things up for you. We're all about making sure you get the answers you need, fast and easy. Your support means a lot, and we can’t wait to help you with your next purchase!
~Lisa
I recently joined BladeHQ as a customer. Very happy I did! A tremendous amount of great products and gear. Like BladeHQs prices too! The customer service is top notch! Kim returned my message very quickly, and answered all my questions/. Concerns! So,I will highly recommend BladeHQ to my family and friends.
Hey James!
Welcome to the Blade HQ family! 🔥 We're stoked to have you on board. With an epic selection, great prices, and top-tier customer service (shoutout to Kim! 🙌), we’re here to make sure every experience is a great one. Thanks for recommending us to your crew—happy slicing! 🔪💙
~Lisa
Blade HQ is the best and wouldn't shop any where else. They are very helpful and will assist as much as possible. Blade HQ is the GOAT.
Hey Rich!
You're the best! 🔥 We’re honored to be your go-to for all things sharp. Our team is always ready to help, and we truly appreciate your loyalty. Blade HQ = GOAT status because of customers like YOU! Keep collecting, keep slicing, and stay awesome! 💙🔪🐐
~Lisa
I have been buying knives from Blade HQ for roughly 15 years. I have to say the support these guys provide is the reason I am a repeat customer. I do not usually shop any place else. Great jobs guys, keep it up.
Hey Louis!
15 years of loyalty—wow! We truly appreciate your continued support and kind words. Our team is always here to make sure you have the best experience. Thanks for being a part of the Blade HQ family! 🔪💙
~Lisa
Order a knife but received the wrong version. Alyssa T. Helped with the return process, which was quick and painless.
Hey Christof!
Glad we could make the return process smooth and easy for you! Alyssa T. Is awesome, and we appreciate you choosing Blade HQ. Looking forward to getting the right knife in your hands!
~Lisa
As always Blade HQ's customer service representative provides outstanding service they go above and beyond to mediate the problem 😀 thank you very much Jen for your assistance
Hey Dexter!
Hannah will be thrilled to hear that! 👏 We appreciate your support and are always here to help. Thanks for choosing Blade HQ! 🔪😊
~Lisa
I had a great experience with the support team and they quickly resolved my issue
Hey Mike!
Glad to hear our support team could assist you quickly! We appreciate your support and look forward to helping you again in the future! 😊🔪
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That’s awesome! Hannah pointed you in the right direction, and you took it from there—sounds like a win-win! We love hearing about successful DIY fixes, especially on a well-loved knife like your AFC F16 OTF. Glad we could help keep it in action! ~Tiffany