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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Very positive experience. I asked a question via an email to the customer service representative and got a response within 10 minutes.
I ordered the wrong part (got a brass backspacer for a mini bugout instead of my (maxi?) bugout. I called and got a return authorization and prepaid shipping label. Kim helped me out and sent a follow up today. Thanks for the wonderful service.
Now someone tell flytanium to get some brass back spacers in stock!
A loving fan,
Chris
Hey Chris, no worries at all! We've all been there with the occasional mix-up. 😊Thanks for your kind words, and we’ll definitely pass along the request to Flytanium! Thanks for being a loving fan – we love helping out our customers, especially when they're as awesome as you. Keep us posted on your next great knife upgrade!
~Lisa
Jen was great. Prompt, polite and informative. I'm looking forward to receiving my new CIVIVI pocketknife.
Hey Matthew!
Thanks for the five stars! We're thrilled Jen could assist you with all the details you needed. We’re confident you'll be impressed with your new CIVIVI pocketknife—it’s a fantastic choice. Enjoy the sharp experience, and we’re excited for you to have it in hand!
~Lisa
Very patient and understanding. I was very impressed with her ability to listen to my concerns and try to help me.
Hey Jeff!
Sounds like you had a top-tier experience! We’re thrilled to hear she took the time to listen and address your concerns with patience and care. That kind of personalized help is what we strive for—your feedback means the world to us!
~Lisa
I was in need of a large order of knives, Wendy was a tremendous help in finalizing this purchase.
Hey Larry!
Wow, we’re honored you trusted us with such a big order! Wendy’s a rockstar, and we’re glad she made the experience seamless and stress-free. Whether it's one knife or a whole arsenal, we've got you covered. Thanks again—can’t wait to help you on your next big haul!
~Lisa
Went with a friend to the Marion store to pick out a fixed blade EDC. The selection of knives of all types was mindboggling! It was like being a kid in a candy store! The sales staff was great. A special shoutout to Hannah was very helpful, informative, polite and made my shopping experience a pleasure!
Hey Madison!
Thank you for stopping by our Marion storefront! We're pumped that you had a 'kid in a candy store' kind of experience—that’s exactly the vibe we’re going for! Shoutout to Hannah for making your visit memorable; she’s a true knife guru. We can’t wait to welcome you back for your next blade adventure. Stay sharp!
~Lisa
I recently purchased a knife I wasn't super fond of (size and color) should have done more research on my end.
Anyways Jen made the return process quick and seamless.
Hey Ryan!
Easy returns make all the difference! We totally get that sometimes things don’t meet expectations, and we're glad Jen made the process effortless for you. Here’s to finding the perfect knife next time!
~Lisa
Title says it all, Blade HQ 'Jenn' is fast responding and very accommodating to customers requests.
I look forward to placing another order soon!
Hey Gary!
Love the clever wordplay! 😄 Jenn truly lives up to the name—fast, responsive, and always ready to go the extra mile for our customers. We can't wait to see what you pick up next—thanks for letting us be part of your knife journey!
~Lisa
Had a small problem with an order and Hannah got me sorted out right away
Hey Adam!
Thanks for the feedback! Glad to hear Hannah got things sorted quickly for you. We’re always here to help—happy shopping! 😊👍
~Lisa
I've only had to use BladeHQ customer service a few times but it's always a great experience. Just dealt with Hannah who was super helpful. Give that girl a raise!
Hey Brandi!
Thanks for the shout-out! We're thrilled to hear Hannah took great care of you—she’s definitely a rockstar on our team. We'll make sure she gets the kudos she deserves. Let us know if you need anything else! 😎🙌
~Lisa
Lost password and got immediate assistance. Customer service immediately responded, provided link and I regained access
Hello Robert!
Glad to hear you had such a smooth experience! Our customer service team is always ready to jump in and help—sounds like they got you back on track in no time. Thanks for sharing! 😊🔑
~Lisa
Hannah, is wonderful, professional, knowledgeable, kind fantastic experience thank you. Mikel Hands. Please no solicitations or ads thank you
Thank you, Mikel! We’re thrilled to hear that Hannah provided you with a fantastic experience. Professional, knowledgeable, and kind is exactly what we aim for. No worries—just gratitude from us, no ads attached! 😊
~Lisa
Replied to my order confirmation with a question got an answer with in a few hours, Jen was very helpful
Hey Ray!
Thank you for the awesome feedback! Jen's quick response and helpfulness are exactly what we strive for. Speedy answers and stellar service—it's just how we roll! Let us know if you need anything else. Happy knife hunting!
~Lisa
Received a knife that was defective, reached out that sent me a label and took care of me quick, Alyssa T was my rep, she was great
Hey Bryson!
Thanks for sharing your experience! We're sorry about the defective knife but happy Alyssa was able to help you quickly. We’ll always be here to make things right—enjoy your next blade!
~Lisa
Always a great experience, excellent customer service and products. He. Was very helpful.
Hey Shane!
Thank you so much for the A++ review! We're glad you had a great experience and received helpful service. We appreciate your support and look forward to serving you again!
~Lisa
I have always loved Blade HQ's YouTube videos, Blade HQ's website is so easy to navigate and all the filtering options make it so easy to shop and compare to find what I'm looking for... even when I don't know what I'm looking for. Lol. Your prices are great. But now... now I can say that your customer service is awesome too.
Hello William!
Five stars for a five-star review! We're thrilled to hear you’ve been enjoying our YouTube channel and website—it’s designed to make knife hunting as smooth (and fun) as possible! And we’re even more stoked that our customer service lived up to your expectations. Thanks for the kind words and for being part of the Blade HQ family!
~Lisa
So thankful for all the help provided! Alyssa T., Tiffany C., Jen N all helped me through the process! Amazing team & very helpful! I put the wrong address on my order, and these ladies helped every step of the way!
Thank you so much for your kind words! We’re thrilled to hear that Alyssa, Myself and Jen were able to assist you every step of the way. It’s great to know we all worked together to ensure everything was sorted out smoothly. We’re so lucky to have such an amazing team, and we truly appreciate your support. If you need anything else, we’re always here to help! ~Tiffany
Hannah y was able to help me return an item it a timely manner.
Thanks blade hq
"Thank you for your feedback! We're glad to hear that Hannah Y. Was able to assist you with your return quickly and efficiently. We appreciate your support and look forward to helping you again in the future! ~Tiffany
I was messed up with non-matching text and picture on product page. Hannah Y performed real investigation to find the truth and gave me exact answer. I really appreciate all effort and support of your customer experience team
Thank you for sharing your experience! We’re sorry for the mix-up on the product page, but we’re so glad that Hannah took the time to investigate and provide you with the exact answer you needed. Our customer experience team is dedicated to making sure you get the best support possible, and we truly appreciate your kind words. We look forward to assisting you again in the future! ~Tiffany
Hi Blade HQ staff,
Thanks for the support and all the help I received from your company. A special thanks to Jen, the person i was transferred to when i called. Terrific and understanding of my situation, including my continual interruptions.
Ron
Thank you for your kind words! We’re so glad to hear that Jen was able to assist you with understanding and patience. Our team is always here to help, and it’s great to know that your experience was a positive one. We truly appreciate your support and look forward to serving you again in the future! ~Tiffany
Dallas was great, thank you for the help and knowledgeable information
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ross!
Wow, 10-minute response time? That’s what we call lightning-fast service! ⚡ We’re so glad we could help you out quickly and make your experience a positive one. If you ever need anything else, don’t hesitate to reach out—we’ve got you covered!
~Lisa