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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Kim and the IT department got my account back. Might just buy a knife for such a fast response and how nice they were( at least as nice as they can be via online chat), but I'll take it.
When I wanted to return a Knife I purchased from Blade HQ, Kim and her team were most cordial and efficient in providing me with a return label for my purchase. It is this topflight service that has made me a years-long customer of Blade HQ.
Hey John!
Thank you for being a loyal part of the Blade HQ family! We’re thrilled to hear that Kim and the team provided you with the same top-notch service you’ve come to expect. It’s customers like you who make what we do so rewarding. Here’s to many more years of great knives and great service!
~Lisa
I've been a BHQ customer for years and I will not buy knives from anywhere else. Customer service is spot on and will work hard to rectify any rare issues. I want to say thanks to Jen for her help with my last order! Thanks Jen!
Hey Billy!
Wow! Over 100 knives—now that’s true Blade HQ royalty! We can’t thank you enough for your incredible loyalty and trust over the years. Kim and the team were more than happy to assist, and we're relieved the post office delivered your prized knife safely in the end. Collectors like you are the heart of what we do. Here’s to the next 100!
~Lisa
Very helpful and got everything done I needed to rectify my mistake
Hi Rupert!
Thanks for sharing your experience! We're happy to hear our team could help you out and get everything sorted quickly. Mistakes happen, and we're always here to make things right!
~Lisa
I had a great experience ordering from Blade HQ unfortunately I didn't pick a knife I liked the first time so I had to do a return and that was a great experience as well thanks to Jen.
Hey Trent!
Thank you for your feedback! We're glad to hear that your experience, even with the return, was smooth and easy. Jen and the team are always here to make sure everything goes as seamlessly as possible. We look forward to helping you find the perfect knife next time!
~Lisa
Always a pleasure shopping at Blade HQ! Excellent customer service as always! Alyssa T. Was great with the following up and making sure everything was perfect for the customers. Returns are very quick and easy. Thank you for your help!
Hey Thomas!
Thank you so much for your kind words! We’re thrilled to hear that your experience with customer service, and Alyssa, was top-notch. We always strive to ensure everything is perfect for our customers, and we appreciate your continued trust. Looking forward to your next purchase with us!
~Lisa
Alyssa T. Was very helpful processing my refund. My card was locked, but worked as a team to resolve the issue.
Thanks again.
Hey Jason!
Thank you for your kind words! We’re glad Alyssa could assist you in resolving the issue and processing your refund. We’re always here to help, and we appreciate your patience. Looking forward to serving you again in the future!
~Lisa
I had a great return process with BladeHQ, I was not 100% satisfied with my purchase and the team of Alyssa T, Jen N and Brooke H collectively made the return process easy and pain free. Thank you BladeHQ!
Hey Jon!
Thank you for sharing your experience! We’re so glad to hear that Alyssa, Jen, and Brooke made your return process smooth and easy. We always strive to ensure our customers have the best experience possible. We appreciate your feedback and hope to have you shopping with us again soon. Thanks for choosing BladeHQ!
~Lisa
The staff was super easy to work with and reached out to me when my return was complete. The product was also super amazing and I wish I had the budget to keep it! 10/10 experience and I 100% will be shopping again here. Shout out to Alyssa T. For making everything so easy!
Hey Rameez!
Thank you so much for the amazing review! We’re thrilled to hear that you had such a positive experience with us. Alyssa will be especially happy to know her efforts made everything so seamless for you. We can’t wait to have you back and help you find the perfect knife in the future. Appreciate your support and see you again soon!
~Lisa
I had to cancel an order, and Miss Dallas handled it promptly. Great customer service!
Hey Adam!
Thank you for your kind words! We're so glad to hear that Ms Dallas was able to assist you quickly and make the cancellation process smooth. We truly appreciate your feedback and look forward to helping you with your next order. Don’t hesitate to reach out if you need anything else!
~Lisa
Title says it all. Got the Microtech utx-85; it was outstanding but it was so outstanding that I decided to return it and get the new variant (Hera II mini—- or the ultratech ZBP) with double spring for "lightning" activation that can be deployed and retracted with a pinky.
Hey Drew!
Wow, we’re thrilled you had such a great experience with both our service and the product quality! The Microtech UTX-85 is an amazing knife, but it sounds like you’ve got your eye on some truly top-tier options now with the Hera II Mini and the UltraTech ZBP. We’re sure you’ll be just as impressed with those! Thanks for choosing us, and if you need any further assistance, we’ve got you covered!
~Lisa
I had a glitch when I ordered and got a message and no final page. I went to order again and next thing I knew I double ordered. By the time I got my order I still didn't get a refund from the mistaken one so I emailed and Hannah told me it takes as much time as my bank dictates for it to show. I was confused because I got another notification that my order shipped and I thought it was the mistaken one.
Hey Joe!
Thank you for sharing your experience! Glitches can be stressful, but it sounds like Hannah had your back and helped clear everything up. Refund timing can be tricky with banks, but we’re glad she kept you informed. If you have any more questions, don’t hesitate to reach out. Enjoy your order!
~Lisa
Great experience! Hannah rocks! Can't wait for my dessert warrior cricket.
Hey Ted!
Thanks for the shoutout! Hannah is indeed awesome, and we’re stoked you had a great experience. Enjoy your Dessert Warrior Cricket—it’s a sweet addition to any collection! 🍩🔥
~Lisa
Thanks Mrs. Dallas for your support and quick response! Great doing business with Blade HQ!
Hey Christopher!
Thank you for the kind words! We’re glad Dallas was able to help you out quickly. It’s always a pleasure doing business with awesome customers like you. Looking forward to your next purchase from Blade HQ!
~Lisa
Hello all...
My two specially engraved Kershaw Livewire Ultem Top knives just were delivered.
WOW! ABSOLUTELY WOW!
You folks really exceeded expectations! They are better than I had hoped. Everything just blends beautifully and the engraving is fantastic. Perfectly positioned and so striking with the Army script! The Ultem Top is really nice, great color and cool to see how it works.
Hannah, you did wonderfully...(I bet you have a great support team:-)
My unit was a small Armoured Cavalry reconnaissance unit on the DMZ in Vietnam. Each year we have a reunion
And have silent auction items to raise money. I always donate a knife of some kind. These two will be extraordinarily special.
Thank you all very much!
My best,
Bob
Hey Robert!
Thank you so much for your continued support! We're thrilled to hear you’ve had such positive experiences with us. Our goal is always to make knife shopping as seamless and informative as possible—so it’s great to know you’ve found our steel comparison charts helpful! We’ll be sure to pass your kind words along to Hannah. We can’t wait to see how your special engraving turns out. Thanks again for being part of the Blade HQ family!
~Lisa
I love their YouTube content, and when I realized there was a storefront close to me in Utah I headed there straight away! I have purchased 5 knives in the past few months from blade HQ, and all purchase a have been smooth. I'll continue to be a customer!
Hey Brinton!
Thank you for the kind words! We're stoked to hear you're enjoying our YouTube content and had the chance to visit our Utah storefront. Sounds like you've built quite the knife collection already! We’re excited to have you as a loyal customer and can’t wait to help you find your next blade. See you again soon!
~Lisa
Benchmade mini tagged out Great knife but too light for my liking. Just a little heavier then the bugout
Hey Philip!
Thanks for sharing your thoughts! The Benchmade Mini Tagged Out is definitely a solid knife—super lightweight and nimble. If you’re craving something with a bit more heft, we’re sure you’ll find your perfect match soon. Happy hunting!
~Lisa
Super easy process to purchase and find the right fit, great customer service from the whole team and Alyssa T!
Hi William!
Thank you for the kind words! We’re thrilled to hear you had such a smooth shopping experience. Alyssa and the rest of the team are always here to help you find that perfect blade. Looking forward to your next adventure with Blade HQ!" 🔪✨
~Lisa
Blade HQ has awesome customer service. I follow Blade HQ on YouTube and they have a great collection of knives.
I recently made a purchase and when I received it I had a change of heart and contacted customer support.
Customer Support was very friendly and helpful and I thank them for all the help I received.
Hey Victor!
Thank you for sharing your experience! We get it—sometimes a knife just isn’t the right fit, and we’re happy we could make the return process smooth and hassle-free. It’s awesome to hear that our customer service team delivered for you. We can’t wait to help you find the perfect blade next time! Here’s to many more knife adventures with Blade HQ! 🔥👏
~Lisa
Dealt with Blade HX for over ten(10) yr.s
They have always been honest, curtious and extremely professional.
Long time customer
Hi Edward!
Wow—10 years! We’re beyond grateful for your loyalty and continued trust in Blade HQ. It’s customers like you who make what we do so rewarding. Thank you for letting us be part of your knife journey for over a decade. We’ll keep working hard to provide the honest, courteous, and professional service you’ve come to expect. Here’s to many more years and many more blades!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Hardy!
Glad to hear Kim and the IT team got you back into your account so quickly! Love the idea of celebrating with a new knife—it’s definitely the Blade HQ way! Thanks for the kind words, and happy knife shopping!
~Lisa