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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I purchased the Microtech SOCOM. It shipped quickly and I really liked the knife, BUT... I could not live with the tip down configuration. The SOCOM does not have any options to switch the pocket clip. So I returned the blade. Blade HQ made the return process painless. Once they received my return the refund was issued the same day. Special thanks to Alyssa T. For making this return smooth. I am a regular Blade HQ customer and this was my first return. I will be shopping with Blade HQ again for a Mircotech auto that has point up configuration. Thank you again Alyssa T.
Response was clear, iconic knives mentioned (enquiry about The Walking Dead knives), respectful response
Customer service representative name: Jen N.
Hey Morgan!
Thank you for your kind words! We're glad Jen could assist you and provide clear information about the iconic knives you were inquiring about. We’re always happy to help and appreciate your feedback!
~Lisa
Great support especially Jen. I had problem with payment and received help on time.
Hey George!
Nothing beats great support when you need it most! Glad Jen could assist you right on time. Thanks for trusting Blade HQ!
~Lisa
Excellent. Extremely fast shipping and reply by Jen on my question
Hey Jeff!
Speedy shipping and top-notch service—just how we like it! Glad Jen could assist you so quickly. Thanks for choosing Blade HQ!
~Lisa
Wanted to get some clarification on an order confirmation and Jen from out of left field came with the save! Thanks Jen, looking forward to receiving my Condor Bushlore.
Hey Tobias!
Jen coming in clutch! Glad she could clear things up for you—now the only thing left is to enjoy that Condor Bushlore when it arrives. Happy adventuring, and thanks for choosing Blade HQ!
~Lisa
A friend introduced me to Blade HQ by gifting me a knife. When I received my new knife;
Kershaw Outlier Assisted Karambit Knife Tan GRN (2.5" Black Stonewash)
There was screw missing on the clip, upon requesting warranty Blade HQ informed me that they do not warranty any of there mistakes or there knife.
I am grateful for the gift and will have knife repaired with my own money, but will not buy from shady companies that don't back the quality of their products.
I believe Jen from Customer Service answered my questions in somewhat of timely manner but her hands were tied with assisting me with repairing or replacement because of corporate management that won't back the quality of their products leaving the distribution center.
Great company to do business with. Great selection and prices. Responsive customer service, thank you Jen N and Hannah Y. I have many knives and I'm sure there will be more. Blade HQ will be my first stop and I will be recommending them to my knife buying friends.
Hey Michael!
Now that’s what we love to hear! Huge thanks for your support and for spreading the word. Jen and Hannah are rockstars, and we’re lucky to have them on the team. Looking forward to helping you grow that collection—there’s always room for one more knife!
~Lisa
Jen is an exceptional employee. She resolved my issue quickly and was very friendly!
Hello Diane!
Jen strikes again! We're thrilled to hear she took great care of you—she’s a true pro. Thanks for sharing your experience, and we appreciate you being part of the Blade HQ family!
~Lisa
I had some order issues. They involved your company, my Credit Union, and me. Jen went out of her way to help me. I appreciate you Jen.
Hi Patrick!
Jen N. Is a rockstar! We're lucky to have her on the team, and we're so glad she could help you navigate the order issues. Thanks for your patience and for being an awesome customer!
~Lisa
Hannah was awesome. Fast and easy, totally recommend. Look forward to shopping more!
Hey Thomas!
Nothing but the best for our awesome customers! Glad Hannah could make your experience smooth and easy. We can’t wait to help you find your next favorite knife!
~Lisa
Placed an order for a knife and 2 days after that the knife went on sale for substantially less. Emailed asking if it was possible to either refund me or give me store credit for the order placed at the higher price. Jen took care of me quickly and refunded the over payment. Thank you Jen!
Hey Chris!
Now that's what we call service! We’ve got your back, and we’re thrilled Jen was able to make things right for you. Enjoy your new blade, and thanks for choosing Blade HQ!
~Lisa
There's nothing much to say really. I expected nothing but pure excellence from the Blade HQ service team.
Hey Janick!
Short, sweet, and straight to the point—just how we like it! We appreciate your trust in us and will keep bringing that top-notch service every time. Thanks for being an awesome part of the Blade HQ family!
~Lisa
Blade HQ has a great selection of knives at reasonable prices. They provide great information and support.
Hey Randy!
Building your knife collection just got easier with Blade HQ! Our selection, fair pricing, and solid support team are here to make every purchase a breeze. Thanks for trusting us to be part of your collection journey!
~Lisa
I ordered a Pirhana knife awhile back and was waiting for it for longer than usual. I finally called and the nice lady informed me that there was a problem with my card. They supposedly sent me an email to that affect but I have yet to see it or I erased it in error. I use these knives a lot and miss them when I'm without so take the time and call me when there is an error. I have bought several knives fro BLADE HQ and think that they would apply my point to the purchase automatically without having to sign in for it. BHQ is a great place to purchase knives just a small change to the accumulated point system would make it greater. Thanks for your time.
Hey Larren!
Thank you for your thoughtful feedback and for being a loyal Blade HQ customer! We’re glad the situation was eventually resolved, but we truly appreciate your suggestion. We'll take your thoughts about point redemption and communication to heart. Ensuring a seamless experience is our goal, and input like yours helps us improve. We're looking forward to serving you again—hopefully without any hiccups next time!
~Lisa
I had reached out wanting to know a very specific detail about a knife that is soon to be released. This detail determined whether or not I decided to purchase this knife. Hannah Y gave me this answer to my joy, I will be making a pre-order purchase for the first time with your site because of house easy, and direct this entire interaction was.
Hey Steven!
Thank you for sharing your experience! We’re so glad Hannah could help with the details you needed. Pre-ordering a knife is an exciting step, and we’re thrilled you’re taking that leap with us. We can’t wait for you to get your hands on it!
~Lisa
Fantastic, every time I contact customer service I get a quick and accurate reply!
Hey Jacob!
Thanks for the awesome feedback! We’re thrilled to hear you’ve had consistently fantastic experiences with our customer service team. Quick and accurate is what we strive for—always here to help!
~Lisa
I had a return from a while ago that didn't seem to have been issued the full refund amount. I called to see what the issue might be, and Wendy answered the phone. She looked into it for a while, and it didn't seem there was an explanation for the discrepancy. She tried to refund the missing amount to the original card, but found that it wouldn't work so she offered a gift card, but in a slightly higher amount for the inconvenience. I really appreciate the help. Thanks Wendy!
The customer service is next level! Hannah was very helpful and kind. The customer service I experienced makes me want to only buy from Blade HQ, because I know if there's any issue, I'll be taken care of
Hey Josh!
Thank you so much for the glowing review! We're thrilled to hear that Hannah delivered next-level service. Knowing that we’ve earned your trust means the world to us. We’ve always got your back, and we’re excited to help you with your future knife adventures!
~Lisa
The WE Cubit and Banter I received were flawless. Sharp out of the box and looking pretty cool. They were well worth the money. I look forward to ordering more from Blade HQ. In fact, I will be looking at my next purchases today. I'm always a little anxious when I try a new company. No mistake here, If there was a point scale of 1-10, I would give Blade HQ a 10, especially putting up with me complaining how long it to deliver, which was within the time they specified. Thank you blade HQ.
Hey Michael!
Thank you for the awesome review! We're pumped to hear you’re loving your WE Cubit and Banter—both solid choices! Sharp, stylish, and ready for action. We’re glad we could deliver (literally and figuratively) and exceed your expectations. You’re part of what makes the Blade HQ community great. Can’t wait to help you find your next knife!
~Lisa
Tiffany C. And Wendy R. Were both more than happy to help in making sure I received my orders and were more than willing to assist in any way they could. They both quickly and politely reached out and made sure to follow up to make sure everything was ok.
Hey Jacob!
Thanks for the glowing shoutout! Tiffany and Wendy are rockstars when it comes to making things right. We’re thrilled they provided such thoughtful and speedy service, ensuring your experience was top-notch. Happy to have you as part of the Blade HQ family!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Curt!
Thank you for the wonderful feedback! We're so glad to hear that Alyssa was able to make your return process smooth and hassle-free. We understand that the pocket clip configuration wasn’t quite the fit for you, but we look forward to helping you find the perfect Microtech auto with the configuration you're looking for. We truly appreciate your loyalty and look forward to assisting you again soon!
~Lisa