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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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No hastle, very nice and polite. Was helpful and understood my concerns with the item in question
Asked a question about a product description, Hannah Y was very helpful in figuring out if the description was accurate. Appreciate the help!
Hey Charles!
Glad we could help! 🙌 Hannah made sure you got the right info—accuracy is key! Thanks for reaching out, and we appreciate you choosing Blade HQ! 🔪
~Lisa
Very helpful very polite knives are awesome I will be doing business with them for sure
Hey George!
Awesome customers like you make our day! We're glad you had a great experience and love the knives. Looking forward to your next purchase! 🔪
~Lisa
Great customer service and fast responses. The inventory they keep is amazing.
Hey Bobby!
🙌 Amazing customers deserve amazing service! We're thrilled you had a great experience with our team and selection. Thanks for choosing Blade HQ! 🔥🔪
~Lisa
BladeHQ has fast shipping and good products. Customer service is timely in response and willing to help in whatever you may need. I've spoken with a few reps and emailed with a couple and all reps have been respectful and happy to help.
Thank you for your customer support.
Hey Joe!
👍 We appreciate your support! Fast shipping, great products, and a helpful customer service team are what we strive for. Thanks for choosing Blade HQ! 🔪🙌
~Lisa
Jen was helpful and timely with her replies. Thank you!
Hey James!
Thank you for your kind words! We're glad Jen could assist you quickly and efficiently. We appreciate your support! 🔥🔪
~Lisa
Respectful. Responsive, great customer service. Reputable
Hey Michael!
Thank you for your support! We take pride in providing respectful and responsive customer service. Your trust in us means everything—we’re grateful to have you as part of the Blade HQ family! 🔥🔪
~Lisa
I had an issue with an order that was resolved very quickly. Thank you for many years of excellent customer service.
Hey Cary!
Thank you for your kind words! We're so glad we could quickly resolve your order issue. Your support over the years means the world to us, and we look forward to serving you for many more to come! 🔥🔪
~Lisa
Placed an order with an error, Hannah helped me very quickly. This was also on the weekend.
Hey Robert!
Thank you for sharing your experience! We're thrilled to hear that Hannah was able to quickly resolve your order error—even on the weekend. Our team is always here to help when you need us. We appreciate your support and look forward to serving you again soon!
~Lisa
Jen is the best! She was so kind and helpful, we need more Jens in the world.
Hey Matt!
Agreed! The world could definitely use more Jens! 😊 We're thrilled to hear she provided such great support. Thanks for sharing your experience!
~Lisa
Charles and Kim have been great. It's tough when you are laboring under a lack of information. It would be nice if Magpul would get their issues resolved.
Thanks,
Bob
Hey Bob!
Thanks for sharing! We're glad to hear you had a smooth experience and received a timely response. We’re always here if you need further assistance! 😊
~Lisa
The knife that I ordered on Saturday the 15th was ready to go. FedEx picked it up at the warehouse in Marion Virginia on Monday morning. They went to Christiansburg Virginia and stay there until Thursday and I'm only 8 miles away. It kept saying it was on the truck on the truck. Jen helped out a whole lot.
Hey Calvin!
Thanks for sharing your experience! We’re sorry to hear about the FedEx delay, but we're glad Jen was able to help along the way. We appreciate your patience and hope you're loving your new knife! 🔪✨
~Lisa
Thanks Kim, for the quick response. I'm glad it's all taken care of.
- Bill K
Hello William!
You're very welcome! 😊 We're happy to hear everything is sorted out. If you ever need anything else, don't hesitate to reach out. Enjoy your gear! 🔪✨
~Lisa
I was helped by Customer Service Representative Jen N. They understood my issue and went above and beyond to help me find my order. Seems like I don't recall what email i used and I also did not get an order confirmation. To be honest, I'm not really upset at the situation, I'm just glad Jen did their best to assist.
Hey Chris!
Thank you for sharing your experience! 😊 We're so glad to hear that Jen went above and beyond to assist you. Even in tricky situations, our team is always happy to help. If you ever need further assistance, don’t hesitate to reach out. We appreciate you choosing Blade HQ! 🔪✨
~Lisa
I love the products and prices and the items make it to me fast
Only they took twice as much money from my account and held half for days when I needed it for other matters.
Hello Harley!
We sincerely apologize for any inconvenience this may have caused. When an order is placed, an authorization hold is temporarily placed on your account, and it can take approximately five days for the pending charge to be released, depending on your bank’s policies. We understand how frustrating this can be and appreciate your patience. Thank you for your feedback. If you have any concerns, feel free to reach out—we’re happy to help!
~Lisa
Alyssa T. Was super communicative and helpful. Made sure to update the status of my return promptly and gave as much info as possible.
Hey Anthony!
Thanks for your kind words! We're glad Alyssa could assist you efficiently and keep you informed throughout the process. We appreciate your support and look forward to serving you again!
~Lisa
Trouble accessing the site was remedied by pointing out a small teaching video that got my up and running quickly. Thanks Mrs. Dallas and team.
Hello Burton!
Glad we could help get you back up and running! Mrs. Dallas and the team are always here to make things smooth for fellow knife enthusiasts. Happy browsing, and thanks for being part of the Blade HQ community!
~Lisa
Kim in Customer Service is a trooper. I had an issue that fell outside normal procedures and Kim saw what needed to be done to make it right. She stuck with the issue, escalated it to management, and insured that I, as the customer, got treated appropriately. I run a 120 person contact center and wish I could have 120 people like Kim. Kim is a super star!
Hey Brian!
Wow! Thank you for the incredible feedback! We’re thrilled to hear that Kim went above and beyond to ensure you were taken care of. She truly is a superstar, and we’re lucky to have her on our team! We appreciate your support and look forward to serving you again. Happy shopping!
~Lisa
Ordered something, payment didn't get to my bank and was told it was declined after trying two different cards.
Hello Orion!
Sorry to hear about the trouble with your payment! That sounds frustrating. Please feel free to give us a call—our customer service team will be happy to assist you in correcting any payment issues and getting your order processed smoothly going forward. You may also want to contact your bank or card issuer, as they sometimes block transactions for security reasons. We’re here to help with any concerns to ensure a hassle-free shopping experience!
~Lisa
Hey Eddie!
Thank you for the great feedback! We're so glad to hear Jen was able to provide helpful tips and answer your questions. Don't hesitate to reach out again anytime – we're here to help!
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James!
Glad to hear your return was hassle-free! 👍 Our team is always here to help and make the process smooth. Thanks for choosing Blade HQ! 🔪😊
~Lisa