BirddogsReviews 108

Purchased 3 pair of shorts they didn't fit and I returned them the next day. They sent me a FedEx return slip and I returned the shorts. Three months later I'm still awaiting my refund. Do not buy from this company.

I identified ordered product was going to wrong address 2 days prior to delivery and contacted Birddogs but did not hear back from them until day of delivery to wrong address with a response along the lines of sorry, contact the shipper (DHL) because they had little luck dealing with shipper. I did and shipper informed me that they, DSL could only respond to who had shipped the product. I cannot think of a vendor I have purchased from in the last 5 years that is as poor as Birddogs from a customer service standpoint

While the quality of the shorts is great (they wash easily, look good, don't wear out fast), their customer service is abysmal. I recently placed an order buying some shorts for people in my family (7 pairs as gifts) on August 13th. It is now September 10th with no tracking updates from UPS or birddogs.com; my order still says, "shipping label created". I've contacted their "customer support" (it's just an email, no phone number) 5 times at this point and have only gotten a response once, and even then it was only to placate me and to assure me my order was on its way but that the tracking updates were just being slow. That was two weeks ago, still nothing has arrived. Terrible business model for customer satisfaction.

I admit I was caught by their marketing and decided to try on pair. After ordering them I sent a message asking why 10 days later I never received them (claim 4-8 days shipping). Once they finally arrived the fit was terrible, ran small and looked like leggings outlining every leg muscle, kneecap, and other areas that I could not wear them outside the house! Customer service was a one sentence email saying they will let someone know when I provided feedback. Writing on box was not funny, it was offensive calling another person by name a "Queef" - seriously? I know you think it is your "thing" but it lands as stupid.

Bought a pair of their pants. Fit well. I like Rhône much better but heard so much about Birddog that I wanted to try it out. I wore the pants 3x's and the button broke. Customer service was horrible to work with. No button replacement to even buy. Not sure why anyone would purchase this crap.

This is my second time ordering and the same experience both times. Expect to wait at least a week from when you place your order until it occurs to someone to hand it to the courier. (We're at over a week now). When you ask for details they blame it a lag in updating the info in the tracking format which appears to only exist for their company).

I bought a pair of the Phil Gates no liner pants in the spring. Put them on, felt great. However, I couldn't unbutton them. When I finally pulled hard enough, the button (female portion) broke off. I decided to return and try again, thinking that I got a dud. A month later, the new pair show up. Exact same thing happens. It sucks, because I like the feel and look of the pants. They have some sort of problem with their buttons that needs to be fixed. I can't recommend these pants to anyone.

I tried out a pair of "Jeff Pesos" (silly name in my opinion. The names seem to be related to the color, not the style.) They arrived within a week. The front button immediately popped right off! I went ahead and tried them on just to see how they felt and decided to exchange them. Long story short... from the time of the original purchase to getting a wearable pair of pants was 31 days. Of course there's no way that I could find to expedite an exchange process. The website is a sophomoric joke. That would be fine if easy access to the "parents" was available. Sadly, it was not. I just had to let "the process" take its course, so the cruise I bought them for came and went before a wearable pair of pants arrived.

When I finally got my exchange and tried them on with the ability to fasten them, I quickly found out the front pockets are not nearly deep enough. The zippered "tech pockets" or whatever they're called behind the front pockets are barely big enough to cram an iPhone into, much less a normal size human hand to retrieve the phone later. When you do get the phone in there, the front of your pants make you look like a hampster with cheeks full of saltine crackers. For the price and the hype I expected much more.

For the price, I decided I needed to like them enough to buy more and recommend them. These just didn't live up to that very minimal set of requirements, so back they're going. Regarding the return, I'm assuming I can expect the same lackluster customer service for the return and I'd be SHOCKED if I saw my hard earned return money back on my card before 14 days passes.

I ordered a pair of shorts for my grandson. $68 seemed high but he wanted the brand name. They didn't fit. Payment had been made via Venmo. Birddogs claims they have issued a refund but Venmo says no. Birddogs refuses to follow up saying I have to deal with Venmo. $68 is a high price to pay to reveal an uncooperative vendor.

Button broke apart. Customer service replied with one line saying sorry can't help.
I see many complaints about this exact problem.
For a premium priced $100 product, I would not buy again!

I ordered 2 pairs of shorts. One came sealed in a different bag than the other, didn't think much of it. It had a sticker with a bar code on the back but the name on the sticker didn't match what I bought. Ok whatever, might have just been an oversight. The other shorts didn't have a sticker like that on it. Took the shorts out and there were literal streak marks of poop in the liner! How in the F was that there on a supposed brand new pair of shorts?
Reached out to customer service regarding it and was given the same response as everyone else on this site, none. I'm disputing this charge with my cc company because I sure as sh!t didn't order sh!t with my shorts.

I ordered shorts and they shipped two weeks after I bought them. Emailed them three times asking for an eta with no response

Ordered 3 pairs of shorts as a gift with next day shipping. It's now 4 days later, order status us "unfilled". I have tried to get assistance thru their chat box, unanswered every time. I have sent 4 emails requesting an update, every single one has gone unanswered. At this point at least send a courtesy, hey, we are experiencing delays and working on your order still. Their marketing strategy should have been my tip off to the level of maturity and incompetence I'd be dealing with

On June 12th I ordered a pair of shorts. On the 13th I realized I forgot to use the promo code for a free gift. That day I sent a text to Bird Dog to get the code added. They replied I could cancel the order and reorder with code Free!. I tried to cancel the order and it showed "label created" so I couldn't cancel it. My order sat with that status for seven days before it really got picked by the carrier on June 20th. Today is June 26th and it finally shows out for delivery. Bird Dog was rated by 94 people and only got 1.36 stars out of 5.

Sure wish I had read customer reviews before ordering $180+ worth of shorts. Shorts are starting to fray/pill in the seat area. Just now outside of the 90-day warranty period and refund/exchange site says my shorts are not eligible for return. Shorts are very comfortable. But quality of material, poor.

I can't even review the quality of the items ordered (shorts and a polo shirt) because I am still waiting to receive them. The first shipment mysteriously disappeared so they promised to promptly send another. And, here I am...still waiting 3 weeks later.

Hey Birddogs, its 2023. We should be getting orders no later than a week after ordering, AT THE MOST. I have ordered stuff from overseas that arrived sooner than this. Guess I will go back to other companies with good products and reliable shipping.

"Guarenteed 2 day delivery if you order by 3pm" FALSE

Customer Service Chat = SMOKE SCREEN

"Your wait time is more than 15m" That's not very specific Chuck….

I waited 45m then gave up, BC I have a life.

Wholly disappointed in my experience. Product would have to be pure magic to allow for such poor operations.

Good merchandise but when they send out flyers saying shorts come in a "God Damn" array of colors,
They have lost me. Read the room. Most people don't find blasphemy edgy and hip and now. They find it disrespectful to loyal customers.

Taking the Lords name in vain is not cute or trendy. This was a very poor decision by someone. I get they think humor sets them apart from other suppliers. Sorry but this is rude and offensive.

I emailed and chatted regarding the shorts already coming apart and their response was the purchase was outside the 90 day window and no exchanges or refunds. So basically they sell poor quality products for the price you pay for them. I do not recommend their products