BiggerBooksReviews 637

I purchased the book on line only to receive a message some time later saying the title couldn't be found & I'd be refunded
So I never received the book

I ordered a book they said was available. After two weeks of it not shipping and no updates I finally asked them and they said it was indefinitely on back order. By that time it was too late.

When I ordered my used book I received a clean copy, it arrived fast without a huge shipping fee, the book was a great price.

This book was required for college and was cheaper than other places.

Ok. I don't like filling out two reviews for the same product. You're getting a rating reduction.

Easy, Thank you! I am thankful to recommend Bigger Books to others.

Order was charged on cc. Didnt come so I followed up to find they had canceled order. I did get a refund. Lost chance to buy at another vendor because I wasn't told they canceled order.

I emailed inquiring aboht my purchase and received a response right away. Book was delivered just as they said it would.

Thank you!

Never received my book, chatged my card anyway. Told me to reorder, tried but wouldn't accept my card

It was a fairly simple experience. I am a new student returning back to school after over a decade. I was referred to a different website but inadvertently stumbled across this one that held a much better of a deal and since I'm old school, this was perfect to actually be able to locate a hard copy!

I needed the textbook quickly as the school year was well under way, so I paid for expedited shipping. The website said it with expedited shipping the book would ship within 1-3 days. I paid the extra for the expedited shipping, hoping it would ship in 1 rather than 3 days. Wrong, it was shipped 4 days later. Additionally I wasn't sent a shipping confirmation or tracking. The only way I knew it had even been shipped was because I went to the website to see if I could see if the item had even been shipped. The person manning the chat, checked the order and told me it had shipped. When I asked if I would be refunded because it didn't ship within the 1-3 day window, she told me that they first had to get the book in and then it would be shipped within 1-3 days. Whatever. Long story short, I got my book. Would I use this company again? Only if I couldn't find the book elsewhere.

I placed order for two books. One arrived already and the other has no update after it went to USPS. This was all placed in one order, Class starts tomorrow and don't have the book

I specifically asked if this item was in stock and ready to ship out via your chat help BEFORE I placed the order. I was told that is was in stock.

Turns out it was not in stock and you ordered it from the publisher with a "3 to 5 day" fulfilment time to your warehouse after I made payment.
The access card for the book was out of stock with the publisher and after 5 days I received an email for you stating that my order was cancelled.

I also checked 4 days into the process and was told by you that you were expecting the product in your warehouse on "day 5"

I was two weeks late after the start of the semester in receiving a replacement access card from another supplier for this textbook.

Is there a person on the other side of the "chat" feature on your site or a bot? Either way, the untruthful information I received was terrible customer service.

PLESE don't. It's a total scam. I've been waiting for a textbook for about 3 weeks, and I have not received it. Nor have heard from them. I have tried to contact them twice.

Item was exactly what was needed. But it took WEEKS to arrive. Shipping window was accurate. Expect the long end of the window and you will not be disappointed. If you need it before the semester ends, shop elsewhere.

Good i purchased the ebook came in a quick time frame recommend.

I was able to get the book and voucher code new at a much cheaper price than other sites.

Got my book earlier than expected, and for a cheaper price

My experience was great i got my book on time for class and i don't have to rely on everyone else now

I found the book I needed and the quality is very good