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BooksRunReviews 3,047

3.5

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
302
shipping
294
returns
147
quality
306
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Audrey P.
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Not "good" condition
February 28, 2026

I was mislead by the description of the book and am quite disappointed in how it arrived. The description said "good condition… slight damage to the cover, minimal wear to the binding" but when it arrived the cover is not attached to the pages at all. I understand that it is used and that's why it's cheaper, but if it had said "okay condition" or "major wear and tear" I would've been far less disappointed. Because the cover is not attached the binding is weakened so I have to open to pages extremely carefully or the pages may tear or fall out.

Date of experience: February 27, 2026
Texas
1 review
0 helpful votes
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Never Shopping Here Again
February 14, 2026

I placed my order on the first day of the semester, and it took over a week to get to me, first because of delayed shipping and then due to inclement weather. By the time I received it, I needed to go out locally to buy it for more than I'd ordered it on BooksRun. When I returned it, I let them know the reason that I was sending it back was because it took too long but they charged me $15 dollars between restocking and shipping. This was 25% of the original order. Never using BooksRun again. It cost me more to shop with them than to just spend more with a retailer I know and trust. I never even opened the package.

Date of experience: February 12, 2026
BooksRun S. BooksRun Rep
2 weeks ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Minnesota
1 review
0 helpful votes
Follow valeria m.
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I ordered book and paid extra and it said it would get here wednesday, it didn't. I had assignent due and had to turn it late i shouldve just gone to library. Now i for to turn it in in less than a month from date i actually recieved it

Date of experience: January 30, 2026
BooksRun S. BooksRun Rep
2 weeks ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Virginia
2 reviews
0 helpful votes
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No wonder called Booksrun
November 17, 2025

My textbooks just ran to their destination. I was creating homework on a few days. Selection and speed were certainly too my benefit.

Date of experience: November 17, 2025
BooksRun S. BooksRun Rep
3 months ago

Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team

Texas
1 review
0 helpful votes
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Incorrect version
November 13, 2025

The reason why I ordered the book through booksrun is because it showed that it had the 4th edition of the book that we are studying in a class and when I received it it was the 5th edition which I already had the digital version of in was not what I needed. But the book still comes in handy because I prefer a book in hand versus digital so I kept it but it was not the book I needed for my class.

Date of experience: November 13, 2025
BooksRun S. BooksRun Rep
3 months ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

New Jersey
1 review
0 helpful votes
Follow Karen Z.
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Complete run around getting payment for my books. Waiting since August. They effectively stole my books. DO NOT USE THIS SERVICE. Excuse after excuse regarding getting my payment from them

Date of experience: November 10, 2025
BooksRun S. BooksRun Rep
3 months ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Kansas
1 review
0 helpful votes
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Great book at great price
October 24, 2025

I'm thrilled with my purchase. I wasn't sure it would be what I was looking for, so I was unwilling to pay a large amount. This book exceeded my expectations, especially considering the lack of inflated shipping fees. Delivery time was as expected - not Amazon, just a normal amount of time for an excellent experience.

Date of experience: October 24, 2025
BooksRun S. BooksRun Rep
4 months ago

Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team

New York
1 review
0 helpful votes
Follow Al L.
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Use BooksRun!
October 30, 2025

Easy to use website: simple and straightforward. Very timely. Got a good price for the books I sold. Would highly recommend to a friend.

Date of experience: October 20, 2025
BooksRun S. BooksRun Rep
4 months ago

We are glad you’ve had a positive experience in doing business with us! - BooksRun Team

Canada
1 review
0 helpful votes
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Books arrived ahead of date promised.
September 23, 2025

I'm not exactly sure what books are being referred to as Booksrun doesn't say, but if they came from the US and are about rug hooking, then it was all good. Appropriatedly packaged, came quickly and were what I ordered.

Date of experience: September 12, 2025
BooksRun S. BooksRun Rep
5 months ago

Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team

Virginia
2 reviews
0 helpful votes
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Happy to support independent booksellers
September 18, 2025

I received my order very promptly. While I did order through "AbeBooks.com", i would actually go on the"BooksRun" site and see what is available. I was glad to be able to purchase a pre-owned item which would be difficult to find. Keep up the good work!

Date of experience: September 8, 2025
BooksRun S. BooksRun Rep
5 months ago

We are glad you’ve had a positive experience in doing business with us! - BooksRun Team

Virginia
1 review
0 helpful votes
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Christmas present for mom.
September 18, 2025

I bought this as a Christmas gift for my mom, and she LOVES it. The owner is very responsive to questions and works hard to provide books by subject matter and author. I highly recommend Books Run. You'll be very satisfied.

Date of experience: September 8, 2025
BooksRun S. BooksRun Rep
5 months ago

Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team

Wisconsin
1 review
0 helpful votes
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You didnd't bother to pack the book
September 18, 2025

I was astonished to find this rare book only in a thin plastic sleeve.
Also I don't care for websites that don't provide a phone number or even an emails address.

Date of experience: July 7, 2025
BooksRun S. BooksRun Rep
5 months ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Simple; straightforward; satisfying.
September 18, 2025

That was it. Alibris gave me the source and a transaction was quickly decided upon based on
Reported condition and price asked.

Date of experience: September 7, 2025
BooksRun S. BooksRun Rep
6 months ago

Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team

Ohio
1 review
0 helpful votes
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Technical Communication textbook
September 18, 2025

Textbook arrived in a timely manner and was as described, in very good shape. Very satisfied with this purchase for my technical writing class.

Date of experience: September 7, 2025
BooksRun S. BooksRun Rep
6 months ago

We are glad to hear that you are happy with the item received! - BooksRun Team

Georgia
1 review
0 helpful votes
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Nothing much to say
September 17, 2025

This vendor was listed at abebooks.com I ordered a book. They packaged it well. It arrived in good condition and in a reasonable time.

Date of experience: September 7, 2025
BooksRun S. BooksRun Rep
6 months ago

We are glad to hear that you are happy with the item received! - BooksRun Team

Sri Lanka
1 review
0 helpful votes
Follow Kirsten P.
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I had a great experience getting books on this website, some that were 75% off the retail price of new books. This saved me, the professor, money too! I pass the tip on to my students.

Date of experience: September 7, 2025
BooksRun S. BooksRun Rep
6 months ago

Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team

New Mexico
1 review
0 helpful votes
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New to me
September 15, 2025

The words don't care how many times people have read them. Given the choice of buying one book, or seven for the same amount of, it is a no brainer

Date of experience: September 4, 2025
BooksRun S. BooksRun Rep
6 months ago

We are glad to hear that you are happy with the item received! - BooksRun Team

Texas
1 review
0 helpful votes
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Good sell
September 15, 2025

Sold some books and got a good price for them. Shipping was easy and received my money once they received my books.

Date of experience: September 4, 2025
BooksRun S. BooksRun Rep
6 months ago

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

Virginia
1 review
0 helpful votes
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Great Service
September 14, 2025

The book was reasonably priced and arrived as expected. The much-appreciated bonus was that it had been sealed in plastic. It arrived pristine! The extra plastic wrap provided added assurance that the book would not suffer water or shipping damage. Nice touch!

Date of experience: September 4, 2025
BooksRun S. BooksRun Rep
6 months ago

Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team

Virginia
2 reviews
0 helpful votes
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Shipment was fast!
September 14, 2025

I feel like I just hit purchase and the book showed up on my doorstep. Very fast delivery, book was in perfect condition. Will shop here again.

Date of experience: September 4, 2025
BooksRun S. BooksRun Rep
6 months ago

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

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