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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered books through ABE books who passed the order on to Books Run. The books were in very good condition and at a great price. Rarer books too, those no longer available in stores. They are good resources who should be considered.
The book never arrived. My company purchased this book for Ms. Williams. I wrote to the company about it and never received a response yet they still charged the business card. I hope someone responds. We will handle this matter differently for results.
Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I got 3 out of four books I ordered. I'm currently trying to track down why I never got the one book
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I just took my chances based on the book's description that it would be the book to end my search for the Polish book I was quite certain didn't yet exist. And it came and lived up to my expectations. Plus, it came quickly and it is virtually new, if not new. I didn't give the experience five stars, however, because it smelled of that ubiquitous perfume that so much merchandise smells of. I had to leave it in the mudroom open by the window for weeks before the smell dissipated enough that I could read it without having an allergic reaction to the book.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
Was looking for a out of print book on slide guitar and bought it here. The condition was accurately described, it had a fair price and on I experienced time delivery. I would buy from these folks again.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Thank you for the nice service, it is appreciated. Have a nice day.
I am too sick to write that many characters.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I enjoyed the fast and efficient service. My book arrived in excellent condition. I would buy from BooksRun again :)
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
The book was exactly as described. The order was packaged well. It was shipped and arrived quickly. I would use them again,
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Great experience! Not only did I receive the books. I was looking for but I got them at an excellent price.
Thank you!
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Book in condition described, delivered promptly, reasonable prices and good service. Very please with relatability of Books Run
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Speed of delivery and the condition of book -appreciate the high standards. Have been looking for some other titles but not all books are priced competitively
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Book arrived quickly and is better than expected. Looks like brand new. Will be very useful for using with my embroidery machine.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
I cannot remember what book I bought from BooksRun so I don't have an opinion. No opinion no opinion no opinion no opinion
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
My order of 3/16/25 was received early and exactly as advertised. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team
Speedy shipping, good packaging, item just as promised. I would definitely do business with BooksRun again, and based on their inventory there's a good chance I'll be doing so.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Very happy with my purchase. Everything handles smoothly and quickly. I would definitely buy from the seller again. Thank you!
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
It was a smooth experience! I received the book I ordered in a timely manner without any issues. They are nice to do business with.
We are so glad to hear that! Already looking forward to doing business with you again! - BooksRun Team
They paid out less money that they had quoted and did not tell me that they were going to pay less. I had chosed Used - Good for the condition of my book and later I learned they changed it to Used - Acceptable hence why they pay less. And I'm ok with them changing the condition. What I don't appreciate is that there was no communication whatsoever and didn't even ask if I was ok with the new quote.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
The books arrived very quickly and in perfect shape! I will definitely order from this seller again.
Thank you for your positive review! We are glad you liked our services. - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team