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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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My book rental was very easy to complete and user friendly. I will definitely use this service again and recommend to others!
Great prices service and speed of delivery
Thanks for the inventory available as well
Can't thank you enough
Thank you all so much
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Great buying experience, thrilled to locate this particular book! Speedy delivery, very reasonable prices and book descriptions are accurate
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Excellent response and quick delivery. Got the books I wanted fast and at a great price. Thank y'all so much.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Ordered via ABE Books and received my book in good condition as advertised and within a reasonable amount of time.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Excellent service
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Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Good experience, I was a bit sad about the disfigured from cover, otherwise book was in great shape.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
It was only by luck that my book arrived unscathed. The Book was sent in a flimsy plastic envelope with no padding/bubble wrap to protect it from being bumped or dented or worse. You need to protect your shipments better!
Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Great experience with the seller, nice book and fast shipping and a great price. Would definitely do business again.
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team
The book: "Selling Art 101, Second Edition: The Art of Creative Selling", arrived to my doorstep in no time! You all have a nice selection of titles--no complaints.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
UPDATE: In posting about my experience on SiteJabber with BooksRun, I was not expecting any sort of response... and so I was surprised and pleased to hear from the company directly. Customer service there apologized for the situation, reviewed what had happened and offered to make the situation right. I'm still not happy about the original discrepancy in the sales process, but I am very impressed with BooksRun customer service and the commitment to happy customers. Based on this experience, I would definitely do business with BooksRun again and will plan on selling more books in the future. At many online companies, it is not clear there is much in the way of customer support when things go wrong or there are questions; it is good to see BooksRun seems to have invested in ensuring its customers are happy and fairly treated.
*****
I sold books to BooksRun based on its online offer to me, and the receipt that printed automatically to pack with the books showed these same offer prices. But for some reason the total receipt payment amount at the bottom was reduced. In other words, the list of books and their prices all showed one set of values, but the total of all the books was a different (lower) value. Maybe the pricing of one of my books changed between the time I added it to my sell list and when I printed the invoice for mailing?... although I did all this on the same day/same transaction and that doesn't seem right. In sending back my books, I added a note to BooksRun to honor their original offer prices (as shown on THEIR receipt); BooksRun paid me the lower amount and not the amount they had initially said they were going to pay. I suspect the offer price for some of my books changed (was reduced) between the time I put my books in the cart there to be sold and when the final invoice printed.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
I ordered a copy of an out-of-print book by one of my favorite authors, Chet Raymo, through Advanced Book Exchange (ABE). Booksrun had a copy. I ordered it and the book arrived very quickly, packaged extremely well. It is in fine condition, as advertised, and I couldn't be happier! Thanks, Booksrun (and ABE)!
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Delivery was quick, book in great shape when arrived. I would order from them again when I am looking for a book title.
Thank you for your positive review! We are glad you liked our services. - BooksRun Team
The book was listed as being in good condition; it was actually in EXCELLENT! Condition. Between the vendor and AbeBooks, I did have some difficulty with payment, which I never quite figured out, but I managed to get them paid
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
The book I ordered came perfectly wrapped, arrived when promised, and the book itself was in even better condition than suggested by how it was listed. All in all an excellent transaction. Thanks!
We are so glad to hear that! Already looking forward to doing business with you again! - BooksRun Team
I am trying to get back some hard covers of my beautifully designed book, night thoughts: 70 dream poems & notes from an analysis, and I find the two I ordered from BooksRun are marred--damaged--by unremovable stickers with the name of the company.
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Confusing to use. This place allowed the order of duplicate identical books to be shipped. (we need the money) Please Stop All Contact.
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Great prices and books were in very good condition as stated. Will definitely buy from this site in the future.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Box set arrived quickly and in excellent condition, would order from BooksRun again! Better prices than Amazon and Free Shipping puts them first on the list when I want to order another book.
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team
I was surprised at the quick delivery, the book was enclosed in plastic to avoid issues with bad weather. Very satisfied.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
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Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team