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eCampus.comReviews 6,341

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,086
shipping
2,087
quality
2,086
This company responds to reviews on average within 16 days

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23,262 reviews

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California
1 review
0 helpful votes
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Not as easy as expected
February 28, 2026
Updated review

It took a while to create an account. I was able to apply my student discount and I wish I would've received the textbook sooner

Date of experience: February 17, 2026
Erin C. eCampus.com Rep
1 week ago

Thank you for shopping at eCampus!


I had a difficult time just creating an account
February 4, 2026
Previous review

I had a difficult time just creating an account.

Date of experience: January 25, 2026
Georgia
1 review
0 helpful votes
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*
February 28, 2026
Updated review

*********************

Date of experience: February 17, 2026
Erin C. eCampus.com Rep
1 week ago

Thank you for shopping at eCampus!


Everything seems to work
February 14, 2026
Previous review

Everything seems to work

Date of experience: February 3, 2026
Virginia
1 review
0 helpful votes
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McGraw Hill and Ecampus
February 26, 2026
Updated review

My only critique is that I was taken from the McGraw Hill site to rent the textbooks from Ecampus. My preference would have been to use one site from start to finish.

Date of experience: February 16, 2026
Erin C. eCampus.com Rep
1 week ago

Thank you for your feedback! The title you ordered is part of an exclusive publisher rental program. The title is only available through eCampus at this time.


Overall, ordering my textbooks was a smooth process
February 12, 2026
Previous review

Overall, ordering my textbooks was a smooth process. I do wish that I did not have to navigate back to the mcgraw hill site to find the hardcover version of the textbooks I ordered.

Date of experience: February 1, 2026
Texas
1 review
0 helpful votes
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Returning customer!
February 26, 2026

I've been using ecampus for years and haven't had a bad experience thus far. Their marketplace vendors are also honest, making it an even smoother experience!

Date of experience: February 16, 2026
Illinois
1 review
0 helpful votes
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Quick shipping & cheapest option
February 26, 2026
Updated review

I originally tried to purchase this through Abe books and the package got lost. Thankfully, this was way cheaper to rent through ecampus and I received it super quick so I could get my weekly assignments done.

Date of experience: February 16, 2026

Super quick and everything was explained quickly and...
February 7, 2026
Previous review

Super quick and everything was explained quickly and in depth.

Date of experience: January 28, 2026
Nevada
1 review
0 helpful votes
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It was alright
February 25, 2026

It went alright with the e-book I rented, but for the anthropology one, I had to wait more than 3-5 business days, as the website said, for it to arrive, but it did eventually.

Date of experience: February 15, 2026
Erin C. eCampus.com Rep
1 week ago

Thank you for shopping with us! -eCampus

Texas
1 review
0 helpful votes
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Decent Price
February 24, 2026

Ecampus was easy to use and order from, though the physical copy price to buy the book is insane, the rental edition I ordered was the only physical copy I could find of the book I needed.

Date of experience: February 14, 2026
California
1 review
0 helpful votes
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I plan to return my order as they sent me an updated version of the books I ordered. If I'd wanted an updated version then I would have ordered it that way. Also took them much longer to get my order together than what I was told. At no point was I informed that they were sending different books than I ordered. So disappointing

Date of experience: February 14, 2026
California
1 review
0 helpful votes
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Book rentals
February 23, 2026

Been ordering book from here for years and have never been disappointed all books including online are always affordable and in good condition

Date of experience: February 13, 2026
Texas
1 review
0 helpful votes
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Quick and Easy
February 23, 2026

This service was easy to use and I got my book relatively quickly. The book was in almost perfect condition even though it was used.

Date of experience: February 13, 2026
Delaware
1 review
0 helpful votes
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VERY FRUSTRATED!
February 23, 2026
Updated review

This is the 3rd time placing the order for the same book! I'm not sure why the first order never shipped, I was never notified. Last order was canceled and I was notified. Extremely frustrating that this is taking so long as my son needs this book for an exam that he has next week. I should not have to pay for expedited shipping as this order was started February 1st! I was also charged a dollar for the last order not going through. Horrible!

Date of experience: February 1, 2026

Order fulfillment
February 22, 2026
Previous review

I placed an order on 2/1/26. I never received any communication other than the initial confirmation on my order, so I assumed things were moving along. I logged into my account today to see when the book would deliver as it should be arriving now. I saw that the book never shipped. I'm very upset that I was not notified about this change via email. Why did the book not ship initially? 12 days went by. Now my son has an exam in his class and he needs the book. I had to pay for expedited shipping and I don't know if he will receive it in time. I'm also not happy that there is no phone number listed on the order confirmation or the website to call for help. Just a chat that is automated to not really answer questions or capable of making decisions.

Date of experience: February 1, 2026
California
1 review
0 helpful votes
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Cancel order
February 22, 2026

Cancelling a rental is quite difficult you have to wait until it arrives even to return it even if you dont need it, makes it a hassle

Date of experience: February 12, 2026
Erin C. eCampus.com Rep
1 week ago

Orders can be canceled through your MyAccount for a full refund before the item ships. Thank you for shopping at eCampus!

Texas
1 review
0 helpful votes
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Book Exchange Situated--Thanks!
February 22, 2026

When I accidentally purchased the wrong book, eCampus was amazing at swapping it out for the correct one and compensating me for the mistake. I recommended them to my friend group, since we're all taking the same Anatomy and Physiology Course together, and we've all had exceptional experiences at the best prices available!
Thank you to everyone at eCampus! You make a big difference in students' lives — I promise! 💪🏻💯📄

Date of experience: February 11, 2026
California
1 review
0 helpful votes
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Highly recommend eCampus for hard to find books
February 22, 2026
Updated review

I was helping my daughter find her books for her Master's program she was starting and many of the books were sold out. It was even difficult to find used or books to rent. ECampus came through.

Date of experience: February 11, 2026

Easy process and good rental rate, this book was hard...
February 4, 2026
Previous review

Easy process and good rental rate, this book was hard to find so we are pleased

Date of experience: January 24, 2026
New York
1 review
0 helpful votes
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Submitted an order for The Science of Criminalistics, An Introduction to Forensic Science three weeks ago in January. I haven't gotten any updates until the second week of February, and it's just now being possibly shipped out.

Date of experience: February 11, 2026
California
1 review
0 helpful votes
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Scam do not use!
February 21, 2026

I rented a texbook and was charged full price for the book even though I mailed it in almost a week before the due date. They refused to refund the full amount because they need to have book before the due date regardless of whe you mail it. The shipping label they provide is of low priority so it will take time for them to receive the book. They probably do this so they can charge people full price, shady!

Date of experience: December 29, 2025
Missouri
1 review
0 helpful votes
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February 21, 2026

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Date of experience: February 10, 2026
California
1 review
0 helpful votes
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...
February 20, 2026

...

Date of experience: February 10, 2026
Erin C. eCampus.com Rep
2 weeks ago

Thank you for shopping with us! -eCampus

Florida
1 review
0 helpful votes
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Nice
February 20, 2026

Very cool. This forced review is making me not enjoy it though I also will have a full review after I have returned the book this is my first time doing this whole process

Date of experience: February 10, 2026
Erin C. eCampus.com Rep
2 weeks ago

Thank you for shopping at eCampus!

California
1 review
0 helpful votes
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Excellent Bookseller
February 20, 2026
Updated review

The site was easy to navigate. They had my required text book for my class and it was cheaper than my college bookstore. The book actually arrived a day earlier than projected. Thanks!

Date of experience: February 10, 2026

Fast and Easy to Order
February 6, 2026
Previous review

I couldn't find the book I needed for class anywhere except on ecampus.com I'm so pleased to be able to get this book before my class starts. Thank you!

Date of experience: January 26, 2026