Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BiggerBooks

BiggerBooks

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
How would you rate BiggerBooks?
grey stargrey stargrey stargrey stargrey star

BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.4 stars from 637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

quality
571
This company does not typically respond to reviews

Instant Feedback

6,983 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Cynthia Q.
Unfollow Cynthia Q.
Share Review
Report Review

First time
February 13, 2022

Book arrived as promised in good packaging. Came in a flat cardboard package so the book would not be bent or come damaged.

Date of experience: February 13, 2022
Vermont
2 reviews
0 helpful votes
Follow Dian B.
Unfollow Dian B.
Share Review
Report Review

Excellent service.
February 9, 2022

Easy and fast. Absolutely as described. Good condition, no marks, quick delivery, inexpensive. Super!

Date of experience: February 9, 2022
Missouri
1 review
0 helpful votes
Follow Samantha C.
Unfollow Samantha C.
Share Review
Report Review

I was pleasantly surprised that the product I received was just like it was listed as. The process was super easy and shipping was fast.

Date of experience: February 7, 2022
Virginia
2 reviews
0 helpful votes
Follow Tyrone X.
Unfollow Tyrone X.
Share Review
Report Review

Great service
February 4, 2022

Thanks for easy process and prompt delivery. Everything was great

Date of experience: February 3, 2022
Tennessee
1 review
1 helpful vote
Follow Dan B.
Unfollow Dan B.
Share Review
Report Review

Ordered a book in Mid-December and I still have got nothing. All I get is excuses. You have the product or you don't. Never experienced this with an online retailer. I have several emails with excuses but still no idea when I will get product. I decided to cancel the order after not receiving update or product.

Date of experience: February 2, 2022
New Jersey
1 review
0 helpful votes
Follow Abigail Y.
Unfollow Abigail Y.
Share Review
Report Review

Great Company!
January 30, 2022

I gave four stars because the textbook I got was way cheaper than any other sites I looked at and they have fantastic customer service! However, the looseleaf textbook was in kinda poor condition. Some of the pages are ripped or folded which is okay I just wish it was in better condition but you get what you pay for I guess.

Date of experience: January 30, 2022
New Jersey
1 review
0 helpful votes
Follow Amy I.
Unfollow Amy I.
Share Review
Report Review

Shipping Issues
January 30, 2022

Overall my experience was fine. This was the only website where I could get this textbook with any reasonable speed, so I appreciated that. My only problem was shipping delays- I ordered it from here so I could get expedited shipping, but after I paid they told me it wasn't in their warehouse so shipping would be delayed. I wish I had known how long it would take before I paid, but I got the book eventually and it's in good condition so I guess it worked out.

Date of experience: January 30, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for being a valued customer! -BiggerBooks

South Carolina
1 review
0 helpful votes
Follow Sierra N.
Unfollow Sierra N.
Share Review
Report Review

Shipping cost/delay
February 28, 2022

I paid $18 for the 2 day shipping instead of for the three day shipping that was much cheaper and still took 3 days to get it

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2022
Arizona
1 review
0 helpful votes
Follow Andy N.
Unfollow Andy N.
Share Review
Report Review

The Communication Age
January 25, 2022

The book is good. Very helpful if you are in Communication-related courses.

Date of experience: January 24, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for shopping with us! -BiggeeBooks

California
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

Quick and Easy!
January 23, 2022

Using the website was easy, I didn't spend too much time shopping or exploring the site as I was directed from another website that filtered out which sites (third times' a charm) carried my book as the Publisher was out of stock.

Date of experience: January 22, 2022
Tennessee
1 review
0 helpful votes
Follow Jozey M.
Unfollow Jozey M.
Share Review
Report Review

Rent for school
January 21, 2022

Shipping took longer than expected time but still ok. Books in fine condition

Date of experience: January 20, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for shopping with us! -BiggerBooks

Utah
1 review
0 helpful votes
Follow Abby G.
Unfollow Abby G.
Share Review
Report Review

Book
February 20, 2022

It was good but the book did take a while to get here

Date of experience: January 20, 2022
Illinois
1 review
0 helpful votes
Follow Mason S.
Unfollow Mason S.
Share Review
Report Review

Navigation
January 20, 2022

Site was a little convoluted and annoying to navigate at first.

Date of experience: January 20, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

North Carolina
1 review
0 helpful votes
Follow Gwen P.
Unfollow Gwen P.
Share Review
Report Review

Book
January 20, 2022

Book came quick and in good condition. It was quick shipping and decent price for a college book!

Date of experience: January 20, 2022
Ohio
1 review
0 helpful votes
Follow Kendra C.
Unfollow Kendra C.
Share Review
Report Review

Didn't disappoint
January 19, 2022

I shopped around for different prices, found the better deal here this time.

Date of experience: January 19, 2022
Florida
1 review
0 helpful votes
Follow Sofia X.
Unfollow Sofia X.
Share Review
Report Review

Very good
January 19, 2022

Verge good delivery time and book condition overall

Date of experience: January 19, 2022
New York
1 review
0 helpful votes
Follow MELISA Z.
Unfollow MELISA Z.
Share Review
Report Review

Very efficient customer service, if you call the number, and cheapest site I found for my textbooks.

Date of experience: January 19, 2022
Alabama
1 review
0 helpful votes
Follow Kylie M.
Unfollow Kylie M.
Share Review
Report Review

Awesome
January 19, 2022

Great awesome cool amazing ig the greatest the best woo

Date of experience: January 19, 2022
North Carolina
1 review
0 helpful votes
Follow Monique G.
Unfollow Monique G.
Share Review
Report Review

My First Time
February 18, 2022

I ordered a book from here for a college course. It was delivered in a full weeks time, so be patient! The book is a rental, with a option to buy. New condition!

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2022
Kentucky
1 review
0 helpful votes
Follow Marcella J.
Unfollow Marcella J.
Share Review
Report Review

Review
January 18, 2022

Overall positive experience, easy purchasing process and quick delivery.

Date of experience: January 18, 2022