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BiggerBooks

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
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BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.4 stars from 637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

quality
571
This company responds to reviews on average within 12 days

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6,983 reviews

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California
1 review
0 helpful votes
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Nice
April 7, 2022

It was an okay experience. No complains at all, thank you.

Date of experience: April 6, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

Colorado
1 review
0 helpful votes
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I got a used book and it seemed brand new honestly but I paid 25 bucks extra cause I need it next day for school. And even tho paying for next day shipping... it was late!

Date of experience: April 5, 2022
Erin C. — BiggerBooks Rep
over a year old

Good morning Steven. We have reviewed your order, which was placed in the late afternoon on 03/23/22. All items have a 24 hour processing time. You order did ship on 03/24/22 and was delivered on 03/25/22, this is considered to be an on time delivering. Thank you for choosing BiggerBooks!

Florida
1 review
0 helpful votes
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Experience with BiggerBooks
April 5, 2022

My book came in good shape and condition. I'm really enjoying my book.

Date of experience: April 5, 2022
Texas
1 review
1 helpful vote
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Poor service
April 4, 2022

I was able to purchase a book; however, 10 days later I still do not have an update about the book being shipped. I called and was told they don't know when it would ship. I feel as though BiggerBooks is happy to take my payment for the purchase, but with no status updates. Are they hoping I'll forget? Maybe don't charge my card until you have this information?

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2022
South Carolina
1 review
0 helpful votes
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Pleased
March 31, 2022

Book arrived very quickly and in pristine condition.

Date of experience: March 31, 2022
Louisiana
1 review
1 helpful vote
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I ordered a book from Bigger Books for an upcoming trip to Florida, and the website said that it was in stock and would be shipped. Subsequently, I received an email stating that they did not have the book in stock and were awaiting it from their distributor. I have sent two emails requesting an updated date for shipping; both emails have been ignored. No response whatsoever! I would NEVER have ordered this book from Bigger Books if I had been made aware that it was not available. Do you call this good "customer service"?

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2022
Missouri
2 reviews
0 helpful votes
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Worked well
March 29, 2022

Everything worked as expected and the reading application was very user friendly.

Date of experience: March 29, 2022
Missouri
1 review
1 helpful vote
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No book yet
March 29, 2022

I have not received the book or any communication about when it will arrive. It is well past the expected arrival date.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2022
Massachusetts
1 review
0 helpful votes
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Great purchase!
March 27, 2022

Great buying experience! Very satisfied! Book was in excellent condition

Date of experience: March 27, 2022
New York
1 review
0 helpful votes
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Cheap books
March 27, 2022

Books were cheap and I like being able to buy the books I want for such a small price

Date of experience: March 27, 2022
Connecticut
1 review
0 helpful votes
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Jewish mysticism
March 27, 2022

This was an ex-library book that was as described. It arrived in a timely manner

Date of experience: March 26, 2022
Michigan
1 review
0 helpful votes
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Missing voucher
March 25, 2022

Missing the voucher that was suppose to come inside it

Date of experience: March 25, 2022
Michigan
1 review
0 helpful votes
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Overall, the book was in excellent condition. I'll definitely use these guys again in the future.

Date of experience: March 22, 2022
Ohio
1 review
0 helpful votes
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Fast and easy ordering!
March 20, 2022

Everything went well. Easy, fast and books delivered in good condition

Date of experience: March 20, 2022
Utah
1 review
0 helpful votes
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Quick and easy. Very helpful. I can highlight and mark pages as I would like.

Date of experience: March 7, 2022
California
1 review
0 helpful votes
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It was good.
March 7, 2022

It was delivered on time. The quality of the book was fair, but it was as expected. I just hope that next time I'll get a book under better conditions.

Date of experience: March 7, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

Virginia
1 review
0 helpful votes
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Eh
March 1, 2022

Wouldnt let me log in for the first part but once i got in it was fine

Date of experience: February 28, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

Michigan
1 review
1 helpful vote
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Beware!
March 27, 2022

I purchased a book for $40. I used the book for a 7.5 week course. When I attempted to return the book I was offered $4.40. However, their policy is the minimum return has to be $5.00. I now know why I usually use Chegg for my textbooks. This was my first and last time w/BiggerBooks. Beware!

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2022
North Carolina
1 review
0 helpful votes
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Great Condition and Shipping Time!
February 19, 2022

Great Condition and Shipping Time! I will be using these two tools for my Surgical technology studies!

Date of experience: February 18, 2022
Florida
1 review
0 helpful votes
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Good stuff
February 18, 2022

Quick and easy and the book arrived fast. We would use this site again should the need arise.

Date of experience: February 17, 2022