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BiggerBooks

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
Lexington, KY, United States
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BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.4 stars from 637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

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6,983 reviews

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Texas
1 review
0 helpful votes
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Will use again!
July 21, 2024

Easy shopping experience. Best price around. Quick delivery. Book was in pretty good shape.

Date of experience: July 11, 2024
Virginia
2 reviews
0 helpful votes
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No product yet
July 18, 2024

I understand that the book I ordered is hard to find, but I don't see why you would charge my card before you find the book and ship it to me.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 7, 2024
Ohio
1 review
0 helpful votes
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Order cancelled
July 14, 2024
Updated review

My order was cancelled with no email telling me why. I reached put to customer service but never received a response.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 4, 2024

Easy website to navigate
June 26, 2024
Previous review

Easy website to navigate.

Date of experience: June 16, 2024
Illinois
2 reviews
0 helpful votes
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This was a waste of time.
July 10, 2024

My order was cancelled because they "couldn't find a copy for sale". No $#*!! Why do you think I tried to order one from this site? After they notified me they had cancelled my order, I got an email stating that "my book" was still waiting for me and that they were going to offer me a 10% discount on it. On what? Another cancelled order because they never actually had a copy of this item? What a waste of my time this order was!

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 30, 2024
Arizona
1 review
0 helpful votes
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Great
July 7, 2024

Professional thans so much for the experience i love my book size

Date of experience: June 27, 2024
Georgia
1 review
0 helpful votes
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Book was not received
July 2, 2024

Will not use again. Order was cancelled without explanation after full payment and no book received

Date of experience: June 22, 2024
Pennsylvania
1 review
0 helpful votes
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Where's my book?
July 1, 2024
Updated review

Still haven't received my book but they took my payment! This wasn't a good experience. I won't use them again.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 21, 2024

You had the book I wanted at a good price
June 14, 2024
Previous review

You had the book I wanted at a good price.

Date of experience: June 4, 2024
Oregon
1 review
0 helpful votes
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Great ebook
July 1, 2024

The process to rent books is easy. The ebook has all of the same graphics and information and accessing the book is great.

Date of experience: June 20, 2024
Oregon
1 review
0 helpful votes
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The right book at a better price.
June 28, 2024

I am so glad you had the book I needed for a much more affordable price.

Date of experience: June 18, 2024
Erin C. — BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

Illinois
1 review
0 helpful votes
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My order was cancelled with no explanation. I contacted the company and received zero response.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2024
Georgia
1 review
0 helpful votes
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I had been looking for a book and when they said they had it, my friend and I both bought copies (same transaction). However, turns out they didn't have the book, and didn't have the source for it. While I got a refund, I am upset that they would list it like they had it in their warehouse.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2024
Florida
1 review
0 helpful votes
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Terrible experience and service.
June 23, 2024

Purchased a book, was never told my order was cancelled. It wasn't until I inquired about my book not being received is when they finally told me my order was cancelled "due to an issue with their supplier". I wasted two weeks when I could've found another option. Will never use this company ever again. Like, ever!

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2024
Pennsylvania
1 review
0 helpful votes
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Easy to navigate, Easy to find
June 23, 2024

Great price and easy to navigate the website. Check out was clear and easy to follow.

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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Not good thus far
June 16, 2024

Just having a hard time getting the item I ordered on May 19, even though I was charged for it.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 6, 2024
Pennsylvania
1 review
0 helpful votes
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The product never came
June 14, 2024

The order was cancelled before it was to arrived. It was shown to be available through your site, but it was not.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2024
California
2 reviews
0 helpful votes
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Thank you
June 13, 2024

Thank you very clean I am very happy with my purchase

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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No point
June 13, 2024

Product was not actually available and I received no notification that the order wouldn't be completed, just a refund on my account.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
South Dakota
1 review
0 helpful votes
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Best price
May 30, 2024

Best deal, fast shipping and availability. Brand new college textbook.

Date of experience: May 20, 2024
Ohio
1 review
0 helpful votes
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Looking forward to receiving this hard to find book

Date of experience: May 19, 2024
California
1 review
0 helpful votes
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Just got my order, it came exactly within two weeks! I was expecting it to be faster! Amazon delivers within 3 to 5 days.

BiggerBooks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024

The delivery time was okay!
May 11, 2024
Previous review

It was alright, the delivery was moderately good!

Date of experience: May 1, 2024