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Berrylook Reviews Summary
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
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I paid for an order I made June 19th and paid for the "expedited shipping" only to learn that my extra money spent would not hurry my order up any. I canceled my order the same day I made the order, but it had already hit my account and my money was gone. Since that time I have yet to see my refund and every few days I email them and get the same responses back saying they sorry for the delay, sorry for the inconvenience, give us a few more days, etc. It's August 28th and I just received yet another email saying "so sorry for the delay". I am thinking I will never get my money back and I don't know what course of action I can take...
The sellers of the store are excellent they all made it so that I could sit in the store at their convenience was super great they are very kind excellent customer service... thank you
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I ordered something and send 2 items back and after half a year of contacting their customer service again and again and one excuse after another I still haven't gotten my money back and even paid quite a lot for the package back to them. Definitely will never order there ever again. This company and their management is a bad joke.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
It's been over a month since I placed an order with Berrylook and I still have not received it. I got 2 notices the order had been shipped and a tracking number, but when I tried to track it, there was no order with that tracking number. I checked "My Orders" on Berrylook's website and it shows no orders placed. However, my credit card was charged for the order! DO NOT ORDER FROM THIS COMPANY!
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
One of my favorite site to shop online! The store is pretty amazing! Original, feminine and modern! I love it! Pretty cool collections. The styles are very earthy. I think they collected the clothes just for me! The style tends to be asymmetrical, with interesting
Color combinations, and they always has a focal point-of-interest, like well-placed silkscreen. Lots of great colors and fun patterns.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
Placed and order for the first time with this company July 28-18. As of August 25th, Still have not received the dress and no order updates via email. Their tracking system says it in process. Is this a real company?
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I think I've found my new favorite store for dresses! The website is super cute with many options for a perfect girly outfit for engagement shoots, bridal shower,
Weddings, etc. They've certainly mastered the lace trend and there are no
Shortages of off the shoulder tops. Great experience!
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I am really Happy that I shopping into the great online market. Many world classes products items in this shop. Its very nice products in this shop. I search my work dress. I got it berrylook shop. I order this products. Really good matching my body. So happy.
Thanks "Berrylook"
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
2 months and still no item! They Will Not ship product and they Will Not refund! They are TOTAL SCAMMERS!
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I have been waiting for my order for over a month. I can't seem to get in touch as they have no web site nor a telephone number. I ordered almost 200. Worth of clothing and not item has been delivered.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Please do not buy. They are located in China not in US. You'll end up returning everything for poor quality products and waste your money and time. Customer service is very poor and they will not cooperate for you to process return.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Please stay away from this website. I wish I had done my research before ordering. My items finally arrived after about 2 months and are of shocking quality, they even have a weird smell about them. One item was out of stock so they are apparently refunding me. I won't hold my breath. Worst online experience ever they shouldn't be allowed to operate.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
It took 3 weeks to get my 4 tops and they were the ugliest things ever. I'm giving them to Goodwill but doubt if any shoppers at Goodwill will buy them. I didn't mess with sending them back because it would cost money and I know I wouldn't get my money back from such an outfit. Businesses like this ruin it for legitimate online businesses.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I didn't realize these items were coming from China. I ordered Large sizes. They are not American larges, but Chinese. Four items were too small for me and it's not worth the trouble of returning them. I should've followed my gut feeling when I first saw the website. I thought the quality and cost were too good to be true, and it was. Cheap material too.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Totally corrupt; reported to Paypal who should not be hosting them. Doesn't get any worse than this "company". Charged and NO MERCHANDISE EVER RECEIVED.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I ordered on June 3 and as of today (August 19) I have received nothing. I have corresponded so many times with the company and continue to get a standard response of apology and someone will look into it. Nothing ever happens, you will not get your order and you will not get a refund. Stay away from this company, they are dishonest. Please report them, they are scamming thousands of people.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I ordered two shoes way back in June and I only received one of the items in August 4th. I emailed a few times but they only replied once. They give a tracking number that can not be traced. Please do not order from this company as I believe this is not real store. They keep in saying out of stocks and the 7-15 days delivery is not true. It takes more than 2 months to get the order. I kind of even forget the orders already.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
I ordered a dress a month ago and I have not received anything yet. After I sent them an email about my order I was told they would give priority to my order but I did not wonder too much when they responded after a month that they no longer have this dress in stock and should to choose something else!
Of course I will ask for my money to be returned and if I do not receive it, I will file a complaint with the authorities.
Do not use this site that is a Big Scam.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Never buy from this site and waste your money. The dresses are coming from China and are of very poor quality. The site looks as if the product is coming from USA. I purchased for 60 pound and was offered 15 pound as voucher for dissatisfaction (for which you need to pay for delivery charges again) or need to send clothes for refund. Courier costs half the price of clothes. It's a trap. I would not have ordered if I read the reviews before. Paid for my mistake.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
Horrible company. Their clothes were poor quality, wrong sizing, some were even transparent. I returned all items except one and months later they have yet to refund me my money. This company is a sham... they has no record of my order numbers, the item unimpressed, even my PayPal payments until I sent all of that to them. I had to send those to them!
They are refusing to refund me. I feel used and abused by this company. They're con artists.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
From the business
BerryLook is your global online store that delivers latest fashion apparel for you! We have dresses, tops, bottoms and swimwear for girls and ladies. Thousands of products in different styles are waiting for you!
We value all our customers:
Our professional customer service team is always here to help you. Your satisfaction is our top priority!
Moreover, you can easily get your order anywhere in the world thanks to our worldwide shipping service!
Enjoy your shopping at BerryLook.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
[email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook